20
NPS
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TriCore Reference Laboratories
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About TriCore Reference Laboratories' Brand
TriCore is more than a lab; we are the Southwest’s clinical information company offering expertise in population health management and targeted intervention. Among its major competitors, TriCore Reference Laboratories is ranked in 2nd place for NPS while Arup is 1st, and Labcorp is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
TriCore Reference Laboratories Ranking
- #2 / 4 of its competitors
TriCore Reference Laboratories NPS
TriCore Reference Laboratories's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether TriCore Reference Laboratories's customers would recommend using the product based on a scale of -100 to 100.
TriCore Reference Laboratories Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
TriCore Reference Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Oct 2022 -33 | Oct 2022 | -33 |
Jun 2025 0 | Jun 2025 | 0 |
Aug 2025 20 | Aug 2025 | 20 |
How Other Brands Compare
TriCore Reference Laboratories is ranked second for NPS among its competitors. Arup and Labcorp come in first and third, with QuEST coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TriCore Reference Laboratories NPS vs. Competitors
Compared to its competitors, TriCore Reference Laboratories's NPS is rated right above QuEST, and is preceded by Arup.
| COMPANY | NPS Score | |
|---|---|---|
 | Arup | 23 |
| TriCore Reference Laboratories | 20 |
 | QuEST | N/A |
 | Labcorp | -17 |
TriCore Reference Laboratories Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of TriCore Reference Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TriCore Reference Laboratories Customer Loyalty vs. Competitors
Compared to its competitors, TriCore Reference Laboratories's Customer Loyalty score is rated right above QuEST, and is preceded by Labcorp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arup | 69% |
| Labcorp | 67% |
| TriCore Reference Laboratories | 55% |
| QuEST | N/A |
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TriCore Reference Laboratories Product Quality
3.7/5
TriCore Reference Laboratories has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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TriCore Reference Laboratories Product Information
TriCore Reference Laboratories’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.tricore.org
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
TriCore Reference Laboratories Product Quality vs. Competitors
Compared to its competitors, TriCore Reference Laboratories's Product Quality score is rated right above Labcorp, and is preceded by Arup.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arup | 4/5 |
| TriCore Reference Laboratories | 3.7/5 |
| Labcorp | 2.9/5 |
| QuEST | N/A |
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TriCore Reference Laboratories Pricing
TriCore Reference Laboratories ROI & Value For Money
3.7/5
TriCore Reference Laboratories has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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TriCore Reference Laboratories Pricing vs. Competitors
Compared to its competitors, TriCore Reference Laboratories's ROI score is rated right above Labcorp, and is preceded by Arup.
| COMPANY | Pricing Score | |
|---|---|---|
| Arup | 3.9/5 |
| TriCore Reference Laboratories | 3.7/5 |
| Labcorp | 2.8/5 |
| QuEST | N/A |
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TriCore Reference Laboratories Customer Satisfaction (CSAT)
TriCore Reference Laboratories Customer Satisfaction (CSAT) Score
100 / 100
TriCore Reference Laboratories has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TriCore Reference Laboratories Customer Satisfaction vs. Competitors
Compared to its competitors, TriCore Reference Laboratories's Customer Satisfaction score is rated right above Arup.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TriCore Reference Laboratories | 100% |
| Arup | 76% |
| Labcorp | 44% |
| QuEST | 0% |
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TriCore Reference Laboratories Customer Service
3.7/5
TriCore Reference Laboratories has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About TriCore Reference Laboratories's Customer Service
Address
1001 Woodward PL NE , 87112
Website
http://www.tricore.org
Phone Number
5059389998
TriCore Reference Laboratories Customer Service vs. Competitors
Compared to its competitors, TriCore Reference Laboratories's Customer Service score is rated right above Labcorp, and is preceded by Arup.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arup | 4.1/5 |
| TriCore Reference Laboratories | 3.7/5 |
| Labcorp | 2.8/5 |
| QuEST | N/A |
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TriCore Reference Laboratories as an Employer
3.3/5
TriCore Reference Laboratories has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of TriCore Reference Laboratories
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TriCore Reference Laboratories scored a 20 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of TriCore Reference Laboratories would recommend the brand to a friend. ENPS measures how likely TriCore Reference Laboratories employees would recommend working at TriCore Reference Laboratories to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 34% | Promoters |
|---|---|
| 4% | Passive |
| 62% | Detractors |
