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NPS
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Truthly
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About Truthly's Brand
The first app that uses social customer feedback instead of reviews to discover the best businesses. Among its major competitors, Truthly is ranked in 3rd place for NPS while SiteJabber is 1st, and Trustpilot is 2nd.
Truthly Ranking
- #3 / 4 of its competitors
Truthly NPS
Truthly's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Truthly's customers would recommend using the product based on a scale of -100 to 100.
Truthly Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Truthly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
How Other Brands Compare
Truthly is ranked third for NPS among its competitors. SiteJabber and Trustpilot come in first and second, with ASKfm coming in at #4.
Truthly |  Trustpilot |  SiteJabber |  ASKfm | |
| Global Ranking | #- | #614 | #- | #- |
| NPS | 0 | 30 | 74 | - |
| Valuation Updated every 24 hours for public companies | - | $1.67B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Truthly NPS vs. Competitors
Compared to its competitors, Truthly's NPS is rated right above ASKfm, and is preceded by Trustpilot.
| COMPANY | NPS Score | |
|---|---|---|
| SiteJabber | 74 |
| Trustpilot | 30 |
| Truthly | 0 |
| ASKfm | N/A |
