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NPS
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Tuition.io
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About Tuition.io's Brand
Tuition.io delivers an employee benefit platform that helps employers hire and retain talent. Among its major competitors, Tuition.io is ranked in 4th place for NPS while Home Bancorp is 1st, and SoFi is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Tuition.io Ranking
- #4 / 4 of its competitors
Tuition.io NPS
Tuition.io's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Tuition.io's customers would recommend using the product based on a scale of -100 to 100.
Tuition.io Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Tuition.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
May 2024 0 | May 2024 | 0 |
How Other Brands Compare
Tuition.io is ranked #4 for NPS among its competitors. Home Bancorp and SoFi come in first and second, with CommonBond coming in at third.
Tuition.io |  SoFi |  CommonBond |  Home Bancorp | |
| Global Ranking | #- | #441 | #- | #- |
| NPS | 0 | 19 | 0 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $6.00B | $520.00M | $319.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tuition.io NPS vs. Competitors
Compared to its competitors, Tuition.io's NPS is rated right above Vault, and is preceded by CommonBond.
| COMPANY | NPS Score | |
|---|---|---|
| Home Bancorp | 100 |
| SoFi | 19 |
| CommonBond | 0 |
| Tuition.io | 0 |
 | Vault | N/A |
 | Performant Healthcare Solutions | N/A |
Tuition.io Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Tuition.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tuition.io Customer Loyalty vs. Competitors
Compared to its competitors, Tuition.io's Customer Loyalty score is rated right above Vault, and is preceded by SoFi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Home Bancorp | 100% |
| CommonBond | 100% |
| SoFi | 78% |
| Tuition.io | 55% |
| Vault | N/A |
| Performant Healthcare Solutions | N/A |
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Tuition.io Product Quality
2.2/5
Tuition.io has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Tuition.io Product Information
Tuition.io’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.tuition.io
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Education
FinTech
Tuition.io Product Quality vs. Competitors
Compared to its competitors, Tuition.io's Product Quality score is rated right above Vault, and is preceded by CommonBond.
| COMPANY | Product Quality Score | |
|---|---|---|
| Home Bancorp | 5/5 |
| SoFi | 3.6/5 |
| CommonBond | 3.4/5 |
| Tuition.io | 2.2/5 |
| Vault | N/A |
| Performant Healthcare Solutions | N/A |
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Tuition.io Pricing
Tuition.io ROI & Value For Money
2.2/5
Tuition.io has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Tuition.io Pricing vs. Competitors
Compared to its competitors, Tuition.io's ROI score is rated right above Vault, and is preceded by SoFi.
| COMPANY | Pricing Score | |
|---|---|---|
| Home Bancorp | 5/5 |
| CommonBond | 3.7/5 |
| SoFi | 3.5/5 |
| Tuition.io | 2.2/5 |
| Vault | N/A |
| Performant Healthcare Solutions | N/A |
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Tuition.io Customer Satisfaction (CSAT)
Tuition.io Customer Satisfaction (CSAT) Score
50 / 100
Tuition.io has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tuition.io Customer Satisfaction vs. Competitors
Compared to its competitors, Tuition.io's Customer Satisfaction score is rated right above CommonBond, and is preceded by SoFi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Home Bancorp | 100% |
| SoFi | 64% |
| Tuition.io | 50% |
| CommonBond | 0% |
| Vault | 0% |
| Performant Healthcare Solutions | 0% |
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Tuition.io Customer Service
2.5/5
Tuition.io has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Tuition.io's Customer Service
Address
1411 5th Street, Suite 405, Santa Monica, CA
Website
http://www.tuition.io
Tuition.io Customer Service vs. Competitors
Compared to its competitors, Tuition.io's Customer Service score is rated right above Vault, and is preceded by CommonBond.
| COMPANY | Customer Service Score | |
|---|---|---|
| Home Bancorp | 5/5 |
| SoFi | 3.5/5 |
| CommonBond | 3.2/5 |
| Tuition.io | 2.5/5 |
| Vault | N/A |
| Performant Healthcare Solutions | N/A |
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Tuition.io as an Employer
3.3/5
Tuition.io has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Tuition.io scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tuition.io would recommend the brand to a friend. ENPS measures how likely Tuition.io employees would recommend working at Tuition.io to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
