-49
NPS
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Turkey Hill
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About Turkey Hill's Brand
THD is an American brand of iced tea, ice cream and other beverages and frozen desserts distributed throughout the United States Among its major competitors, Turkey Hill is ranked in 2nd place for NPS while Kroger is 1st.
Brand at a Glance
83%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Turkey Hill Ranking
- #2 / 2 of its competitors
Turkey Hill NPS
Turkey Hill's Net Promoter Score (NPS) is a -49 with 23% Promoters, 5% Passives, and 72% Detractors. Net Promoter Score tracks whether Turkey Hill's customers would recommend using the product based on a scale of -100 to 100.
Turkey Hill Overall NPS
| 23% | Promoters |
|---|---|
| 5% | Passives |
| 72% | Detractors |
Turkey Hill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -61 | Feb 2023 | -61 |
Apr 2023 -65 | Apr 2023 | -65 |
May 2023 -61 | May 2023 | -61 |
Jun 2023 -60 | Jun 2023 | -60 |
Jul 2023 -62 | Jul 2023 | -62 |
Sep 2023 -64 | Sep 2023 | -64 |
Nov 2023 -60 | Nov 2023 | -60 |
Dec 2023 -60 | Dec 2023 | -60 |
Feb 2024 -56 | Feb 2024 | -56 |
Aug 2024 -50 | Aug 2024 | -50 |
Sep 2024 -52 | Sep 2024 | -52 |
Mar 2025 -51 | Mar 2025 | -51 |
How Other Brands Compare
Turkey Hill is ranked second for NPS among its competitors. Kroger comes in first.
Turkey Hill |  Kroger | |
| Global Ranking | #- | #151 |
| NPS | -49 | 0 |
| Valuation Updated every 24 hours for public companies | - | $27.03B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turkey Hill NPS by Gender
Female customers rated Turkey Hill's NPS 11 points higher than Male customers.
Male
-78
Turkey Hill's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-67
Turkey Hill's NPS was rated -67 by Female customers on Comparably.
11%
Promoters
11%
Passives
78%
Detractors
Turkey Hill NPS by Ethnicity
Turkey Hill's NPS was rated -64 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Turkey Hill NPS by Age
Turkey Hill's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Turkey Hill NPS by Usage
Turkey Hill's NPS was rated the highest by customers who have used Turkey Hill's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -63 | Over 10 Years | -63 |
Turkey Hill NPS vs. Competitors
Compared to its competitors, Turkey Hill's NPS is rated right below Kroger.
| COMPANY | NPS Score | |
|---|---|---|
| Kroger | 0 |
| Turkey Hill | -49 |
Turkey Hill Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Turkey Hill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Turkey Hill Customer Loyalty Score by Gender
Female customers rated Turkey Hill's Customer Loyalty score 10% higher than Male customers.
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Male
80%
Yes
Female
90%
Yes
Turkey Hill Customer Loyalty Score by Ethnicity
Turkey Hill's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Turkey Hill.
84
out of 100
Caucasian
Turkey Hill Customer Loyalty Score by Age
Turkey Hill's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Turkey Hill.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
46-50 70% | 46-50 | 70% |
51-55 78% | 51-55 | 78% |
66+ 100% | 66+ | 100% |
Turkey Hill Customer Loyalty Score by Usage
Turkey Hill's Customer Loyalty score was rated the highest by customers who have used Turkey Hill's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Turkey Hill Customer Loyalty Score by Industry
Turkey Hill's Customer Loyalty score was rated 100% by both Construction and Healthcare, Hospitals and Medicine industry customers.
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Turkey Hill Customer Loyalty vs. Competitors
Compared to its competitors, Turkey Hill's Customer Loyalty score is rated right above Kroger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Turkey Hill | 83% |
| Kroger | 79% |
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Turkey Hill Product Quality
2/5
Turkey Hill has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Turkey Hill Product Information
Turkey Hill’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Turkey Hill's product the highest. Reviewers from the Construction industry rated Turkey Hill the lowest at 1.5.
- Website
- https://www.turkeyhill.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Turkey Hill Product Quality
Turkey Hill's Product Quality score was rated highest by customers who have used Turkey Hill's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Turkey Hill Product Quality the Highest
Ranked Turkey Hill Product Quality the Lowest
Turkey Hill Product Quality Score by Gender
Turkey Hill's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Turkey Hill.
Male
1.5/5
Female
1.5/5
Turkey Hill Product Quality Score by Ethnicity
Turkey Hill's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Turkey Hill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Turkey Hill Product Quality Score by Age
Turkey Hill's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Turkey Hill.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Turkey Hill Product Quality Score by Usage
Turkey Hill's Product Quality score was rated the highest by customers who have used Turkey Hill's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turkey Hill Product Quality Score by Industry
Turkey Hill's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
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Turkey Hill Product Quality vs. Competitors
Compared to its competitors, Turkey Hill's Product Quality score is rated right below Kroger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kroger | 3.4/5 |
| Turkey Hill | 2/5 |
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Turkey Hill Pricing
Turkey Hill ROI & Value For Money
2.2/5
Turkey Hill has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Turkey Hill Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Construction industry think that they had the lowest ROI from Turkey Hill.
Quick Insights into Turkey Hill ROI
Turkey Hill's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Construction industry.
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Ranked Turkey Hill ROI the Highest
Ranked Turkey Hill ROI the Lowest
Turkey Hill ROI Score by Gender
Female customers rated Turkey Hill's ROI score 0.3 stars higher than Male customers.
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Male
1.6/5
Female
1.9/5
Turkey Hill ROI Score by Ethnicity
Turkey Hill's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Turkey Hill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Turkey Hill ROI Score by Age
Turkey Hill's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Turkey Hill.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 3.6 | 66+ | 3.6 |
Turkey Hill ROI Score by Usage
Turkey Hill's ROI score was rated the highest by customers who have used Turkey Hill's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turkey Hill ROI Score by Industry
Turkey Hill's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
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Turkey Hill Pricing vs. Competitors
Compared to its competitors, Turkey Hill's ROI score is rated right below Kroger.
| COMPANY | Pricing Score | |
|---|---|---|
| Kroger | 3.2/5 |
| Turkey Hill | 2.2/5 |
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Turkey Hill Customer Satisfaction (CSAT)
Turkey Hill Customer Satisfaction (CSAT) Score
37 / 100
Turkey Hill has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
11%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
11%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Turkey Hill Customer Satisfaction
Turkey Hill's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked Turkey Hill Customer Satisfaction the Highest
Ranked Turkey Hill Customer Satisfaction the Lowest
Turkey Hill Customer Satisfaction Score by Gender
Female customers rated Turkey Hill's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 38% | |
Dissatisfied | 12% | |
Very Dissatisfied | 50% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
Turkey Hill Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Turkey Hill's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Turkey Hill.
9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
18%
Very Dissatisfied
36%
Turkey Hill Customer Satisfaction Score by Age
Turkey Hill's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Turkey Hill.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 33% |
Turkey Hill Customer Satisfaction Score by Usage
Turkey Hill's Customer Satisfaction score was rated the highest by customers who have used Turkey Hill's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turkey Hill Customer Satisfaction Score by Industry
Turkey Hill's Customer Satisfaction score was rated 0 points by both Construction and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Turkey Hill Customer Satisfaction vs. Competitors
Compared to its competitors, Turkey Hill's Customer Satisfaction score is rated right below Kroger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kroger | 59% |
| Turkey Hill | 37% |
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Turkey Hill Customer Service
2/5
Turkey Hill has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Turkey Hill's Customer Service
Address
Lancaster, PA
Website
https://www.turkeyhill.com/
Phone Number
(800)693-2479
Quick Insights into Turkey Hill Customer Service
Turkey Hill's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Turkey Hill's products/services for Over 10 Years.
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Ranked Turkey Hill Customer Service the Highest
Ranked Turkey Hill Customer Service the Lowest
Turkey Hill Customer Service Score by Gender
Female customers rated Turkey Hill's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Turkey Hill.
Male
1.5/5
Female
1.8/5
Turkey Hill Customer Service Score by Ethnicity
Turkey Hill's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Turkey Hill.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Turkey Hill Customer Service Score by Age
Turkey Hill's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Turkey Hill.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Turkey Hill Customer Service Score by Usage
Turkey Hill's Customer Service score was rated 1.5 stars by customers who have used Turkey Hill's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Turkey Hill Customer Service Score by Industry
Turkey Hill's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
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Turkey Hill Customer Service vs. Competitors
Compared to its competitors, Turkey Hill's Customer Service score is rated right below Kroger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kroger | 3.2/5 |
| Turkey Hill | 2/5 |
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Turkey Hill as an Employer
2.4/5
Turkey Hill has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Turkey Hill scored a -49 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Turkey Hill would recommend the brand to a friend. ENPS measures how likely Turkey Hill employees would recommend working at Turkey Hill to a friend.
Net Promoter Score
-49
NPS Score
| 23% | Promoters |
|---|---|
| 5% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 20% | Promoters |
|---|---|
| 18% | Passive |
| 62% | Detractors |
