28
NPS
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Turner & Townsend
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About Turner & Townsend's Brand
Provider of cost management and project management services. The company provides professional services specializing in program management, project management and cost management across the property, infrastructure and natural resources sectors. Among its major competitors, Turner & Townsend is ranked in 3rd place for NPS while Gardiner & Theobald is 1st, and Mace is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Turner & Townsend Ranking
- #3 / 4 of its competitors
Turner & Townsend NPS
Turner & Townsend's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Turner & Townsend's customers would recommend using the product based on a scale of -100 to 100.
Turner & Townsend Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Turner & Townsend NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 60 | Jan 2023 | 60 |
Aug 2023 67 | Aug 2023 | 67 |
Oct 2023 75 | Oct 2023 | 75 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 36 | Jan 2024 | 36 |
May 2024 22 | May 2024 | 22 |
Jun 2024 29 | Jun 2024 | 29 |
Nov 2024 27 | Nov 2024 | 27 |
Dec 2024 25 | Dec 2024 | 25 |
Jun 2025 28 | Jun 2025 | 28 |
How Other Brands Compare
Turner & Townsend is ranked third for NPS among its competitors. Gardiner & Theobald and Mace come in first and second, with AECOM coming in at #4.
Turner & Townsend |  AECOM |  Gardiner & Theobald |  Mace | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 28 | 12 | 100 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turner & Townsend NPS by Gender
Turner & Townsend's NPS was rated 75 by Male customers on Comparably.
Male
75
Turner & Townsend's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Turner & Townsend's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Turner & Townsend NPS by Usage
Turner & Townsend's NPS was rated 67 points by customers who have used Turner & Townsend's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Turner & Townsend NPS vs. Competitors
Compared to its competitors, Turner & Townsend's NPS is rated right above AECOM, and is preceded by Mace.
| COMPANY | NPS Score | |
|---|---|---|
| Gardiner & Theobald | 100 |
| Mace | 100 |
| Turner & Townsend | 28 |
| AECOM | 12 |
Turner & Townsend Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Turner & Townsend users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Turner & Townsend Customer Loyalty Score by Gender
Turner & Townsend's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Turner & Townsend Customer Loyalty Score by Usage
Turner & Townsend's Customer Loyalty score was rated 70% by customers who have used Turner & Townsend's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Turner & Townsend Customer Loyalty vs. Competitors
Compared to its competitors, Turner & Townsend's Customer Loyalty score is rated right above AECOM, and is preceded by Mace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mace | 100% |
| Turner & Townsend | 73% |
| AECOM | 68% |
| Gardiner & Theobald | N/A |
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Turner & Townsend Product Quality
3.7/5
Turner & Townsend has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Turner & Townsend Product Information
Turner & Townsend’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.turnerandtownsend.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Turner & Townsend Product Quality
Turner & Townsend's Product Quality score was rated highest by Male customers.
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Ranked Turner & Townsend Product Quality the Highest
Turner & Townsend Product Quality Score by Gender
Turner & Townsend's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Turner & Townsend Product Quality Score by Usage
Turner & Townsend's Product Quality score was rated 3.8 stars by customers who have used Turner & Townsend's products/services for Less than 1 Year.
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Turner & Townsend Product Quality vs. Competitors
Compared to its competitors, Turner & Townsend's Product Quality score is rated right above Gardiner & Theobald, and is preceded by AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mace | 5/5 |
| AECOM | 3.8/5 |
| Turner & Townsend | 3.7/5 |
| Gardiner & Theobald | N/A |
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Turner & Townsend Pricing
Turner & Townsend ROI & Value For Money
3.9/5
Turner & Townsend has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Turner & Townsend ROI
Turner & Townsend's ROI score was rated highest by Male customers.
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Ranked Turner & Townsend ROI the Highest
Turner & Townsend ROI Score by Gender
Turner & Townsend's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Turner & Townsend ROI Score by Usage
Turner & Townsend's ROI score was rated 3.8 stars by customers who have used Turner & Townsend's products/services for Less than 1 Year.
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Turner & Townsend Pricing vs. Competitors
Compared to its competitors, Turner & Townsend's ROI score is rated right above AECOM, and is preceded by Mace.
| COMPANY | Pricing Score | |
|---|---|---|
| Mace | 4/5 |
| Turner & Townsend | 3.9/5 |
| AECOM | 3.7/5 |
| Gardiner & Theobald | N/A |
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Turner & Townsend Customer Satisfaction (CSAT)
Turner & Townsend Customer Satisfaction (CSAT) Score
69 / 100
Turner & Townsend has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Turner & Townsend Customer Satisfaction
Turner & Townsend's Customer Satisfaction score was rated highest by Male customers.
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Ranked Turner & Townsend Customer Satisfaction the Highest
Turner & Townsend Customer Satisfaction Score by Gender
Turner & Townsend's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Turner & Townsend Customer Satisfaction Score by Usage
Turner & Townsend's Customer Satisfaction score was rated 67 points by customers who have used Turner & Townsend's products/services for Less than 1 Year.
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Turner & Townsend Customer Satisfaction vs. Competitors
Compared to its competitors, Turner & Townsend's Customer Satisfaction score is rated right above AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Turner & Townsend | 69% |
| AECOM | 65% |
| Gardiner & Theobald | 0% |
| Mace | 0% |
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Turner & Townsend Customer Service
3.9/5
Turner & Townsend has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Turner & Townsend's Customer Service
Address
, Leeds, LS18 4GH Bahamas
Website
www.turnerandtownsend.com
Quick Insights into Turner & Townsend Customer Service
Turner & Townsend's Customer Service score was rated highest by Male customers.
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Ranked Turner & Townsend Customer Service the Highest
Turner & Townsend Customer Service Score by Gender
Turner & Townsend's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Turner & Townsend Customer Service Score by Usage
Turner & Townsend's Customer Service score was rated 4 stars by customers who have used Turner & Townsend's products/services for Less than 1 Year.
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Turner & Townsend Customer Service vs. Competitors
Compared to its competitors, Turner & Townsend's Customer Service score is rated right above AECOM, and is preceded by Mace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mace | 4/5 |
| Turner & Townsend | 3.9/5 |
| AECOM | 3.8/5 |
| Gardiner & Theobald | N/A |
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Turner & Townsend as an Employer
4.2/5
Turner & Townsend has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Turner & Townsend scored a 28 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Turner & Townsend would recommend the brand to a friend. ENPS measures how likely Turner & Townsend employees would recommend working at Turner & Townsend to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 43% | Promoters |
|---|---|
| 27% | Passive |
| 30% | Detractors |
