54
NPS
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Twist
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About Twist's Brand
A network for software companies to trade services Among its major competitors, Twist is ranked in 1st place for NPS while Slack is 2nd, and Confluence is 3rd.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Twist Ranking
- #1 / 3 of its competitors
Twist NPS
Twist's Net Promoter Score (NPS) is a 54 with 70% Promoters, 14% Passives, and 16% Detractors. Net Promoter Score tracks whether Twist's customers would recommend using the product based on a scale of -100 to 100.
Twist Overall NPS
| 70% | Promoters |
|---|---|
| 14% | Passives |
| 16% | Detractors |
Twist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
How Other Brands Compare
Twist is ranked first for NPS among its competitors. Slack and Confluence come in second and third.
Twist |  Slack |  Confluence | |
| Global Ranking | #- | #35 | #- |
| NPS | 54 | 49 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $20.69B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Twist NPS by Usage
Twist's NPS was rated the highest by customers who have used Twist's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
Twist Product Quality
4.4/5
Twist has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Twist Product Information
Twist serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Twist supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Twist’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://doist.com/
- Company Size
- 51-200 Employees
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Swedish
Polish
Danish
Finnish
Norwegian
Twist Product Quality vs. Competitors
Compared to its competitors, Twist's Product Quality score is rated right above Slack.
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VS
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Twist Pricing
Twist ROI & Value For Money
4.4/5
Twist has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Twist Pricing Plans
Twist has a pricing structure that accommodates small and medium businesses. Starting from €5.50/month, Twist uses a subscription model. For the users that are not ready to commit yet, Twist also offers a free trial.
Who Uses Twist?
Small Businesses
Medium Businesses
Twist Pricing vs. Competitors
Compared to its competitors, Twist's ROI score is rated right above Slack.
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Twist Customer Service
3.7/5
Twist has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Twist's Customer Service
Address
Chile
Website
https://doist.com/
Twist Customer Service vs. Competitors
Compared to its competitors, Twist's Customer Service score is rated right below Slack.
Unlock Twist Customer Service vs. Competitors Data
VS
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Twist as an Employer
2.4/5
Twist has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Twist scored a 54 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Twist would recommend the brand to a friend. ENPS measures how likely Twist employees would recommend working at Twist to a friend.
Net Promoter Score
54
NPS Score
| 70% | Promoters |
|---|---|
| 14% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
