-33
NPS
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Tyco
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About Tyco's Brand
Security Software, Fire Detection Among its major competitors, Tyco is ranked in 2nd place for NPS while Lego Group is 1st.Their current market cap is $43.28B
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Tyco Ranking
- #2 / 2 of its competitors
Tyco NPS
Tyco's Net Promoter Score (NPS) is a -33 with 11% Promoters, 45% Passives, and 44% Detractors. Net Promoter Score tracks whether Tyco's customers would recommend using the product based on a scale of -100 to 100.
Tyco Overall NPS
| 11% | Promoters |
|---|---|
| 45% | Passives |
| 44% | Detractors |
Tyco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2020 50 | Oct 2020 | 50 |
May 2021 33 | May 2021 | 33 |
Aug 2021 25 | Aug 2021 | 25 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -17 | May 2022 | -17 |
Jul 2022 -14 | Jul 2022 | -14 |
Apr 2025 -33 | Apr 2025 | -33 |
How Other Brands Compare
Tyco is ranked second for NPS among its competitors. Lego Group comes in first. Among those competitors, it is the second most valued company.
Tyco |  Lego Group | |
| Global Ranking | #- | #20 |
| NPS | -33 | 54 |
| Valuation Updated every 24 hours for public companies | $43.28B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tyco NPS vs. Competitors
Compared to its competitors, Tyco's NPS is rated right below Lego Group.
| COMPANY | NPS Score | |
|---|---|---|
| Lego Group | 54 |
| Tyco | -33 |
Tyco Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Tyco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tyco Customer Loyalty vs. Competitors
Compared to its competitors, Tyco's Customer Loyalty score is rated right below Lego Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lego Group | 86% |
| Tyco | 79% |
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Tyco Product Quality
3.8/5
Tyco has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Tyco Product Information
Tyco’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
SaaS
Tyco Product Quality vs. Competitors
Compared to its competitors, Tyco's Product Quality score is rated right below Lego Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lego Group | 4.5/5 |
| Tyco | 3.8/5 |
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Tyco Pricing
Tyco ROI & Value For Money
3.5/5
Tyco has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Tyco Pricing vs. Competitors
Compared to its competitors, Tyco's ROI score is rated right below Lego Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Lego Group | 3.9/5 |
| Tyco | 3.5/5 |
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Tyco Customer Satisfaction (CSAT)
Tyco Customer Satisfaction (CSAT) Score
100 / 100
Tyco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tyco Customer Satisfaction vs. Competitors
Compared to its competitors, Tyco's Customer Satisfaction score is rated right above Lego Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tyco | 100% |
| Lego Group | 89% |
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Tyco Customer Service
3.7/5
Tyco has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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Tyco Customer Service vs. Competitors
Compared to its competitors, Tyco's Customer Service score is rated right below Lego Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lego Group | 4.2/5 |
| Tyco | 3.7/5 |
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Tyco as an Employer
3.0/5
Tyco has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Tyco scored a -33 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Tyco would recommend the brand to a friend. ENPS measures how likely Tyco employees would recommend working at Tyco to a friend.
Net Promoter Score
-33
NPS Score
| 11% | Promoters |
|---|---|
| 45% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
