-34
NPS
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uberall
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About uberall's Brand
We humans crave real-world experiences, but we also love the convenience and choice of the digital world. At Uberall, we see the blurring of our online and offline worlds as a unique opportunity for brick-and-mortar businesses to stand out even more with connected, hyperlocal experiences. Among its major competitors, uberall is ranked in 2nd place for NPS while Yext is 1st, and SpringBIG is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
uberall Ranking
- #2 / 4 of its competitors
uberall NPS
uberall's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether uberall's customers would recommend using the product based on a scale of -100 to 100.
uberall Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
uberall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
uberall Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of uberall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
uberall Customer Loyalty vs. Competitors
Compared to its competitors, uberall's Customer Loyalty score is rated right above Yext .
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VS
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uberall Product Quality
3.7/5
uberall has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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uberall Product Information
uberall’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.uberall.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
uberall Product Quality vs. Competitors
Compared to its competitors, uberall's Product Quality score is rated right above SpringBIG, and is preceded by Yext .
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VS
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uberall Pricing
uberall ROI & Value For Money
4/5
uberall has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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uberall Pricing vs. Competitors
Compared to its competitors, uberall's ROI score is rated right above Yext .
Unlock uberall ROI vs. Competitors Data
VS
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uberall Customer Satisfaction (CSAT)
uberall Customer Satisfaction (CSAT) Score
100 / 100
uberall has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
uberall Customer Satisfaction vs. Competitors
Compared to its competitors, uberall's Customer Satisfaction score is rated right above Yext .
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VS
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uberall Customer Service
4/5
uberall has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About uberall's Customer Service
Address
Hussitenstraße 32-33, 13355 Germany
Website
http://www.uberall.com
Phone Number
0647389233
uberall Customer Service vs. Competitors
Compared to its competitors, uberall's Customer Service score is rated right above Yext .
Unlock uberall Customer Service vs. Competitors Data
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uberall as an Employer
2.6/5
uberall has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
uberall scored a -34 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of uberall would recommend the brand to a friend. ENPS measures how likely uberall employees would recommend working at uberall to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
