30
NPS
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Ultra Clean Holdings
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About Ultra Clean Holdings' Brand
Ultra Clean Holdings Among its major competitors, Ultra Clean Holdings is ranked in 1st place for NPS while Flex is 2nd, and Parallax MicroSystems is 3rd.Their current market cap is $2.36B
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Ultra Clean Holdings Ranking
- #1 / 3 of its competitors
Ultra Clean Holdings NPS
Ultra Clean Holdings's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Ultra Clean Holdings's customers would recommend using the product based on a scale of -100 to 100.
Ultra Clean Holdings Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Ultra Clean Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Jul 2022 25 | Jul 2022 | 25 |
Sep 2022 40 | Sep 2022 | 40 |
Nov 2022 17 | Nov 2022 | 17 |
Dec 2022 -1 | Dec 2022 | -1 |
Apr 2023 13 | Apr 2023 | 13 |
Sep 2023 22 | Sep 2023 | 22 |
Nov 2023 30 | Nov 2023 | 30 |
How Other Brands Compare
Ultra Clean Holdings is ranked first for NPS among its competitors. Flex and Parallax MicroSystems come in second and third. Among those competitors, it is the second most valued company behind Flex.
Ultra Clean Holdings |  Flex |  Parallax MicroSystems | |
| Global Ranking | #- | #688 | #- |
| NPS | 30 | 16 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.36B | $11.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ultra Clean Holdings NPS vs. Competitors
Compared to its competitors, Ultra Clean Holdings's NPS is rated right above Flex.
| COMPANY | NPS Score | |
|---|---|---|
| Ultra Clean Holdings | 30 |
| Flex | 16 |
Ultra Clean Holdings Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Ultra Clean Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ultra Clean Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Ultra Clean Holdings's Customer Loyalty score is rated right above Flex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ultra Clean Holdings | 85% |
| Flex | 77% |
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Ultra Clean Holdings Product Quality
3.2/5
Ultra Clean Holdings has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ultra Clean Holdings Product Information
Ultra Clean Holdings’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.uct.com
Ultra Clean Holdings Product Quality vs. Competitors
Compared to its competitors, Ultra Clean Holdings's Product Quality score is rated right below Flex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Flex | 3.7/5 |
| Ultra Clean Holdings | 3.2/5 |
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Ultra Clean Holdings Pricing
Ultra Clean Holdings ROI & Value For Money
3.5/5
Ultra Clean Holdings has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ultra Clean Holdings Pricing vs. Competitors
Compared to its competitors, Ultra Clean Holdings's ROI score is rated right below Flex.
| COMPANY | Pricing Score | |
|---|---|---|
| Flex | 3.7/5 |
| Ultra Clean Holdings | 3.5/5 |
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Ultra Clean Holdings Customer Satisfaction (CSAT)
Ultra Clean Holdings Customer Satisfaction (CSAT) Score
66 / 100
Ultra Clean Holdings has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ultra Clean Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Ultra Clean Holdings's Customer Satisfaction score is rated right below Flex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Flex | 68% |
| Ultra Clean Holdings | 67% |
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Ultra Clean Holdings Customer Service
3.5/5
Ultra Clean Holdings has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Ultra Clean Holdings's Customer Service
Website
https://www.uct.com
Ultra Clean Holdings Customer Service vs. Competitors
Compared to its competitors, Ultra Clean Holdings's Customer Service score is rated right below Flex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Flex | 3.7/5 |
| Ultra Clean Holdings | 3.5/5 |
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Ultra Clean Holdings as an Employer
3.4/5
Ultra Clean Holdings has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Ultra Clean Holdings scored a 30 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Ultra Clean Holdings would recommend the brand to a friend. ENPS measures how likely Ultra Clean Holdings employees would recommend working at Ultra Clean Holdings to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
