-13
NPS
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Unifonic
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About Unifonic's Brand
Unifonic makes cloud communications more accessible, cost-efficient and simpler to implement with solutions that scale Among its major competitors, Unifonic is ranked in 3rd place for NPS while Twilio Inc. is 1st, and Nexmo is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Unifonic Ranking
- #3 / 3 of its competitors
Unifonic NPS
Unifonic's Net Promoter Score (NPS) is a -13 with 33% Promoters, 21% Passives, and 46% Detractors. Net Promoter Score tracks whether Unifonic's customers would recommend using the product based on a scale of -100 to 100.
Unifonic Overall NPS
| 33% | Promoters |
|---|---|
| 21% | Passives |
| 46% | Detractors |
Unifonic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -16 | Apr 2023 | -16 |
May 2023 -12 | May 2023 | -12 |
Jun 2023 -11 | Jun 2023 | -11 |
Aug 2023 -13 | Aug 2023 | -13 |
Nov 2023 -13 | Nov 2023 | -13 |
Dec 2023 -10 | Dec 2023 | -10 |
Feb 2024 -6 | Feb 2024 | -6 |
Apr 2024 -5 | Apr 2024 | -5 |
Aug 2024 -8 | Aug 2024 | -8 |
Nov 2024 -11 | Nov 2024 | -11 |
Sep 2025 -13 | Sep 2025 | -13 |
Oct 2025 -13 | Oct 2025 | -13 |
How Other Brands Compare
Unifonic is ranked third for NPS among its competitors. Twilio Inc. and Nexmo come in first and second.
Unifonic |  Twilio Inc. |  Nexmo | |
| Global Ranking | #- | #328 | #- |
| NPS | -13 | 31 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unifonic NPS by Gender
Unifonic's NPS was rated -45 by Male customers on Comparably.
Male
-45
Unifonic's NPS was rated -45 by Male customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Female
N/A
Unifonic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Unifonic NPS vs. Competitors
Compared to its competitors, Unifonic's NPS is rated right below Nexmo.
| COMPANY | NPS Score | |
|---|---|---|
| Twilio Inc. | 31 |
| Nexmo | 22 |
| Unifonic | -13 |
Unifonic Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Unifonic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unifonic Customer Loyalty Score by Gender
Unifonic's Customer Loyalty score was rated 90 by Male customers on Comparably.
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Male
90%
Yes
Female
N/A
Yes
Unifonic Customer Loyalty Score by Industry
Unifonic's Customer Loyalty score was rated 82% by Tech industry customers.
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Unifonic Customer Loyalty vs. Competitors
Compared to its competitors, Unifonic's Customer Loyalty score is rated right above Nexmo, and is preceded by Twilio Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Twilio Inc. | 80% |
| Unifonic | 77% |
| Nexmo | N/A |
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Unifonic Product Quality
3.4/5
Unifonic has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Unifonic Product Information
Unifonic’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Unifonic's product the highest.
- Website
- http://www.unifonic.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Quick Insights into Unifonic Product Quality
Unifonic's Product Quality score was rated highest by Male customers.
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Ranked Unifonic Product Quality the Highest
Unifonic Product Quality Score by Gender
Unifonic's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Unifonic Product Quality Score by Industry
Unifonic's Product Quality score was rated 3.2 stars by Tech industry customers.
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Unifonic Product Quality vs. Competitors
Compared to its competitors, Unifonic's Product Quality score is rated right below Nexmo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Twilio Inc. | 4/5 |
| Nexmo | 4/5 |
| Unifonic | 3.4/5 |
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Unifonic Pricing
Unifonic ROI & Value For Money
3.2/5
Unifonic has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Unifonic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Unifonic ROI
Unifonic's ROI score was rated highest by Male customers.
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Ranked Unifonic ROI the Highest
Unifonic ROI Score by Gender
Unifonic's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Unifonic ROI Score by Industry
Unifonic's ROI score was rated 2.9 stars by Tech industry customers.
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Unifonic Pricing vs. Competitors
Compared to its competitors, Unifonic's ROI score is rated right below Nexmo.
| COMPANY | Pricing Score | |
|---|---|---|
| Twilio Inc. | 3.9/5 |
| Nexmo | 3.9/5 |
| Unifonic | 3.2/5 |
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Unifonic Customer Satisfaction (CSAT)
Unifonic Customer Satisfaction (CSAT) Score
58 / 100
Unifonic has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
31%
Satisfied
27%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unifonic Customer Satisfaction
Unifonic's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Unifonic Customer Satisfaction the Highest
Unifonic Customer Satisfaction Score by Gender
Unifonic's Customer Satisfaction score was rated 77 by Male customers on Comparably.
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77 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Unifonic Customer Satisfaction Score by Industry
Unifonic's Customer Satisfaction score was rated 80 points by Tech industry customers.
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}Unifonic Customer Satisfaction vs. Competitors
Compared to its competitors, Unifonic's Customer Satisfaction score is rated right above Nexmo, and is preceded by Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Twilio Inc. | 75% |
| Unifonic | 58% |
| Nexmo | 0% |
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Unifonic Customer Service
3.3/5
Unifonic has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Unifonic's Customer Service
Address
King Fahed Rd, Riyadh Saudi Arabia, San Francisco, CA 94111 Saudi Arabia
Website
http://www.unifonic.com
Phone Number
+966920002687
Quick Insights into Unifonic Customer Service
Unifonic's Customer Service score was rated highest by Male customers.
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Ranked Unifonic Customer Service the Highest
Unifonic Customer Service Score by Gender
Unifonic's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Unifonic Customer Service Score by Industry
Unifonic's Customer Service score was rated 3.4 stars by Tech industry customers.
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Unifonic Customer Service vs. Competitors
Compared to its competitors, Unifonic's Customer Service score is rated right below Nexmo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Twilio Inc. | 3.8/5 |
| Nexmo | 3.7/5 |
| Unifonic | 3.3/5 |
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Unifonic as an Employer
4.2/5
Unifonic has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Unifonic scored a -13 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Unifonic would recommend the brand to a friend. ENPS measures how likely Unifonic employees would recommend working at Unifonic to a friend.
Net Promoter Score
-13
NPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 70% | Promoters |
|---|---|
| 6% | Passive |
| 24% | Detractors |
