30
NPS
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Unity
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About Unity's Brand
Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com. Among its major competitors, Unity is ranked in 1st place for NPS while Adobe is 2nd, and Unreal Engine is 3rd.
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Unity Ranking
- #1 / 4 of its competitors
Unity NPS
Unity's Net Promoter Score (NPS) is a 30 with 56% Promoters, 18% Passives, and 26% Detractors. Net Promoter Score tracks whether Unity's customers would recommend using the product based on a scale of -100 to 100.
Unity Overall NPS
| 56% | Promoters |
|---|---|
| 18% | Passives |
| 26% | Detractors |
Unity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 41 | Aug 2023 | 41 |
Sep 2023 33 | Sep 2023 | 33 |
Oct 2023 32 | Oct 2023 | 32 |
Nov 2023 32 | Nov 2023 | 32 |
Dec 2023 30 | Dec 2023 | 30 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 29 | Apr 2024 | 29 |
May 2024 29 | May 2024 | 29 |
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 30 | Aug 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 30 | Dec 2024 | 30 |
How Other Brands Compare
Unity is ranked first for NPS among its competitors. Adobe and Unreal Engine come in second and third, with Lyft coming in at #4.
Unity |  Adobe |  Lyft |  Unreal Engine | |
| Global Ranking | #- | #66 | #- | #- |
| NPS | 30 | 24 | -54 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $228.04B | $20.65B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unity NPS by Gender
Male customers rated Unity's NPS 15 points higher than Female customers.
Male
15
Unity's NPS was rated 15 by Male customers on Comparably.
50%
Promoters
15%
Passives
35%
Detractors
Female
0
Unity's NPS was rated by Female customers on Comparably.
22%
Promoters
56%
Passives
22%
Detractors
Unity NPS by Ethnicity
Unity's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
Other 20 | Other | 20 |
Unity NPS by Age
Unity's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Unity NPS by Usage
Unity's NPS was rated the highest by customers who have used Unity's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -17 | Over 10 Years | -17 |
Unity NPS vs. Competitors
Compared to its competitors, Unity's NPS is rated right above Adobe.
| COMPANY | NPS Score | |
|---|---|---|
| Unity | 30 |
| Adobe | 24 |
| Unreal Engine | -50 |
| Lyft | -54 |
Unity Customer Reviews
Out of the 6 Unity customer reviews 4 were positive and 2 were constructive. Unity customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Unity Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Unity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unity Customer Loyalty Score by Gender
Male customers rated Unity's Customer Loyalty score 33% higher than Female customers.
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Male
73%
Yes
Female
40%
Yes
Unity Customer Loyalty Score by Ethnicity
Unity's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Unity.
50
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
64
out of 100
Other
Unity Customer Loyalty Score by Age
Unity's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Unity.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 50% | 18-25 | 50% |
26-30 64% | 26-30 | 64% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
51-55 10% | 51-55 | 10% |
Unity Customer Loyalty Score by Usage
Unity's Customer Loyalty score was rated the highest by customers who have used Unity's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Unity Customer Loyalty Score by Industry
Unity's Customer Loyalty score was rated 49% by Tech industry customers.
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Unity Customer Loyalty vs. Competitors
Compared to its competitors, Unity's Customer Loyalty score is rated right below Lyft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Unreal Engine | 100% |
| Adobe | 75% |
| Lyft | 72% |
| Unity | 69% |
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Unity Product Quality
4.1/5
Unity has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Unity Product Information
Unity’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Unity's product the highest.
- Website
- http://unity3d.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Gaming
Mobile App
Quick Insights into Unity Product Quality
Unity's Product Quality score was rated highest by customers who have used Unity's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked Unity Product Quality the Highest
Ranked Unity Product Quality the Lowest
Unity Product Quality Score by Gender
Male customers rated Unity's Product Quality score 0.5 stars higher than Female customers.
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Male
3.9/5
Female
3.4/5
Unity Product Quality Score by Ethnicity
Unity's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Unity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.7 | Other | 3.7 |
Unity Product Quality Score by Age
Unity's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Unity.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.1 | 41-45 | 4.1 |
51-55 4 | 51-55 | 4 |
Unity Product Quality Score by Usage
Unity's Product Quality score was rated the highest by customers who have used Unity's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Unity Product Quality Score by Industry
Unity's Product Quality score was rated 3.5 stars by Tech industry customers.
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Unity Product Quality vs. Competitors
Compared to its competitors, Unity's Product Quality score is rated right above Adobe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Unity | 4.1/5 |
| Adobe | 3.9/5 |
| Unreal Engine | 2.5/5 |
| Lyft | 2.1/5 |
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Unity Pricing
Unity ROI & Value For Money
3.8/5
Unity has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Unity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Unity ROI
Unity's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Unity ROI the Highest
Ranked Unity ROI the Lowest
Unity ROI Score by Gender
Male customers rated Unity's ROI score 0.8 stars higher than Female customers.
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Male
3.7/5
Female
2.9/5
Unity ROI Score by Ethnicity
Unity's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Unity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.3 | Other | 3.3 |
Unity ROI Score by Age
Unity's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Unity.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.1 | 41-45 | 3.1 |
51-55 3.3 | 51-55 | 3.3 |
Unity ROI Score by Usage
Unity's ROI score was rated the highest by customers who have used Unity's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Unity ROI Score by Industry
Unity's ROI score was rated 3.7 stars by Tech industry customers.
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Unity Pricing vs. Competitors
Compared to its competitors, Unity's ROI score is rated right above Adobe.
| COMPANY | Pricing Score | |
|---|---|---|
| Unity | 3.8/5 |
| Adobe | 3.6/5 |
| Unreal Engine | 3/5 |
| Lyft | 1.8/5 |
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Unity Customer Satisfaction (CSAT)
Unity Customer Satisfaction (CSAT) Score
75 / 100
Unity has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
38%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unity Customer Satisfaction
Unity's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Unity Customer Satisfaction the Highest
Ranked Unity Customer Satisfaction the Lowest
Unity Customer Satisfaction Score by Gender
Male customers rated Unity's Customer Satisfaction score 23 points higher than Female customers.
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73 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Unity Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Unity's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Unity's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Unity's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Unity Customer Satisfaction Score by Age
Unity's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 41-45 | 50% |
Unity Customer Satisfaction Score by Usage
Unity's Customer Satisfaction score was rated the highest by customers who have used Unity's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Unity Customer Satisfaction Score by Industry
Unity's Customer Satisfaction score was rated 50 points by Tech industry customers.
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{
"title": "Unity Customer Satisfaction Score by Industry",
"text": "Unity's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Unity's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Unity Customer Satisfaction vs. Competitors
Compared to its competitors, Unity's Customer Satisfaction score is rated right above Adobe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Unity | 75% |
| Adobe | 57% |
| Lyft | 28% |
| Unreal Engine | 0% |
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Unity Customer Service
3.8/5
Unity has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Unity's Customer Service
Address
30 3rd St, California City, CA 94103
Website
http://unity3d.com
Phone Number
(415) 539-3162
Unity's Social Links
Quick Insights into Unity Customer Service
Unity's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Unity Customer Service the Highest
Ranked Unity Customer Service the Lowest
Unity Customer Service Score by Gender
Male customers rated Unity's Customer Service score 0.9 stars higher than Female customers.
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Male
3.6/5
Female
2.7/5
Unity Customer Service Score by Ethnicity
Unity's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Unity.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.2 | Other | 3.2 |
Unity Customer Service Score by Age
Unity's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.8 | 36-40 | 3.8 |
41-45 2.9 | 41-45 | 2.9 |
51-55 3.5 | 51-55 | 3.5 |
Unity Customer Service Score by Usage
Unity's Customer Service score was rated the highest by customers who have used Unity's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Unity Customer Service Score by Industry
Unity's Customer Service score was rated 3.1 stars by Tech industry customers.
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Unity Customer Service vs. Competitors
Compared to its competitors, Unity's Customer Service score is rated right above Adobe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Unity | 3.8/5 |
| Adobe | 3.6/5 |
| Unreal Engine | 3.5/5 |
| Lyft | 1.9/5 |
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Unity as an Employer
4.6/5
Unity has a 4.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Unity scored a 30 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Unity would recommend the brand to a friend. ENPS measures how likely Unity employees would recommend working at Unity to a friend.
Net Promoter Score
30
NPS Score
| 56% | Promoters |
|---|---|
| 18% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 51% | Promoters |
|---|---|
| 14% | Passive |
| 35% | Detractors |
