-100
NPS
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY
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About UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's Brand
Universal Service Administrative Company assists in increasing telecommunications services domestically through the Universal Service Fund. Among its major competitors, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY is ranked in 3rd place for NPS while Starbucks is 1st, and Verizon is 2nd.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
1.5/5
Customer Service
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Ranking
- #3 / 3 of its competitors
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY NPS
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's customers would recommend using the product based on a scale of -100 to 100.
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
How Other Brands Compare
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY is ranked third for NPS among its competitors. Starbucks and Verizon come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY NPS vs. Competitors
Compared to its competitors, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's NPS is rated right below Verizon.
| COMPANY | NPS Score | |
|---|---|---|
 | Starbucks | 30 |
 | Verizon | 1 |
| UNIVERSAL SERVICE ADMINISTRATIVE COMPANY | -100 |
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of UNIVERSAL SERVICE ADMINISTRATIVE COMPANY users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Customer Loyalty vs. Competitors
Compared to its competitors, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's Customer Loyalty score is rated right below Starbucks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verizon | 80% |
| Starbucks | 78% |
| UNIVERSAL SERVICE ADMINISTRATIVE COMPANY | 55% |
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Product Quality
3/5
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Product Information
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Hardware and Devices
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Product Quality vs. Competitors
Compared to its competitors, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's Product Quality score is rated right below Verizon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Verizon | 3.3/5 |
| UNIVERSAL SERVICE ADMINISTRATIVE COMPANY | 3/5 |
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Pricing
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY ROI & Value For Money
3.2/5
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Pricing vs. Competitors
Compared to its competitors, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's ROI score is rated right above Verizon, and is preceded by Starbucks.
| COMPANY | Pricing Score | |
|---|---|---|
| Starbucks | 3.6/5 |
| UNIVERSAL SERVICE ADMINISTRATIVE COMPANY | 3.2/5 |
| Verizon | 3.1/5 |
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Customer Satisfaction vs. Competitors
Compared to its competitors, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's Customer Satisfaction score is rated right below Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Starbucks | 84% |
| Verizon | 55% |
| UNIVERSAL SERVICE ADMINISTRATIVE COMPANY | 0% |
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Customer Service
1.5/5
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's Customer Service
Address
Washington, DC 20036
Website
http://www.usac.org/default.aspx
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY Customer Service vs. Competitors
Compared to its competitors, UNIVERSAL SERVICE ADMINISTRATIVE COMPANY's Customer Service score is rated right below Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Starbucks | 4.1/5 |
| Verizon | 3.1/5 |
| UNIVERSAL SERVICE ADMINISTRATIVE COMPANY | 1.5/5 |
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UNIVERSAL SERVICE ADMINISTRATIVE COMPANY as an Employer
2.2/5
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of UNIVERSAL SERVICE ADMINISTRATIVE COMPANY
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
UNIVERSAL SERVICE ADMINISTRATIVE COMPANY scored a -100 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of UNIVERSAL SERVICE ADMINISTRATIVE COMPANY would recommend the brand to a friend. ENPS measures how likely UNIVERSAL SERVICE ADMINISTRATIVE COMPANY employees would recommend working at UNIVERSAL SERVICE ADMINISTRATIVE COMPANY to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
