100
NPS
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US WorldMeds
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About US WorldMeds' Brand
US WorldMeds is a closely-held, Kentucky-based specialty pharmaceutical company. Our mission is to develop, license and commercialize Among its major competitors, US WorldMeds is ranked in 1st place for NPS while Johnson & Johnson is 2nd, and Novartis is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
US WorldMeds Ranking
- #1 / 4 of its competitors
US WorldMeds NPS
US WorldMeds's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether US WorldMeds's customers would recommend using the product based on a scale of -100 to 100.
US WorldMeds Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
US WorldMeds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
How Other Brands Compare
US WorldMeds is ranked first for NPS among its competitors. Johnson & Johnson and Novartis come in second and third, with Pfizer coming in at #4.
US WorldMeds |  Johnson & Johnson |  Pfizer |  Novartis | |
| Global Ranking | #- | #89 | #214 | #- |
| NPS | 100 | 26 | 0 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $191.43B | $228.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US WorldMeds NPS vs. Competitors
Compared to its competitors, US WorldMeds's NPS is rated right above Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
| US WorldMeds | 100 |
| Johnson & Johnson | 26 |
| Novartis | 16 |
| Pfizer | 0 |
US WorldMeds Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of US WorldMeds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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US WorldMeds Customer Loyalty vs. Competitors
Compared to its competitors, US WorldMeds's Customer Loyalty score is rated right below Novartis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Johnson & Johnson | 79% |
| Pfizer | 65% |
| Novartis | 61% |
| US WorldMeds | 10% |
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US WorldMeds Product Quality
4/5
US WorldMeds has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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US WorldMeds Product Information
US WorldMeds’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.usworldmeds.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Manufacturing
US WorldMeds Product Quality vs. Competitors
Compared to its competitors, US WorldMeds's Product Quality score is rated right above Novartis, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| US WorldMeds | 4/5 |
| Novartis | 3.7/5 |
| Pfizer | 3.2/5 |
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US WorldMeds Pricing
US WorldMeds ROI & Value For Money
4.5/5
US WorldMeds has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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US WorldMeds Pricing vs. Competitors
Compared to its competitors, US WorldMeds's ROI score is rated right above Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| US WorldMeds | 4.5/5 |
| Johnson & Johnson | 3.9/5 |
| Novartis | 3.8/5 |
| Pfizer | 3.1/5 |
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US WorldMeds Customer Satisfaction (CSAT)
US WorldMeds Customer Satisfaction (CSAT) Score
100 / 100
US WorldMeds has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
US WorldMeds Customer Satisfaction vs. Competitors
Compared to its competitors, US WorldMeds's Customer Satisfaction score is rated right above Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| US WorldMeds | 100% |
| Johnson & Johnson | 78% |
| Novartis | 72% |
| Pfizer | 58% |
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US WorldMeds Customer Service
4.5/5
US WorldMeds has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About US WorldMeds's Customer Service
Address
4010 Dupont Circle, Suite L-07, Louisville, OH
Website
http://www.usworldmeds.com
Phone Number
5027147914
US WorldMeds Customer Service vs. Competitors
Compared to its competitors, US WorldMeds's Customer Service score is rated right above Johnson & Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| US WorldMeds | 4.5/5 |
| Johnson & Johnson | 4/5 |
| Novartis | 4/5 |
| Pfizer | 3.1/5 |
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US WorldMeds as an Employer
2.8/5
US WorldMeds has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of US WorldMeds
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
US WorldMeds scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of US WorldMeds would recommend the brand to a friend. ENPS measures how likely US WorldMeds employees would recommend working at US WorldMeds to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
