-100
NPS
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USA Technologies
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About USA Technologies' Brand
USA Technologies is a provider of wireless, cashless, micro-transactions and networking services. Among its major competitors, USA Technologies is ranked in 2nd place for NPS while Block is 1st, and Cantaloupe Systems is 3rd.Their current market cap is $864.32M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
USA Technologies CMO
USA Technologies Ranking
- #2 / 4 of its competitors
USA Technologies NPS
USA Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether USA Technologies's customers would recommend using the product based on a scale of -100 to 100.
USA Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
USA Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
How Other Brands Compare
USA Technologies is ranked second for NPS among its competitors. Block and Cantaloupe Systems come in first and third, with Net Element coming in at #4. Among those competitors, it is the second most valued company behind Block.
USA Technologies |  Block |  Net Element |  Cantaloupe Systems | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | -100 | 25 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $864.32M | $97.54B | $71.42M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USA Technologies NPS vs. Competitors
Compared to its competitors, USA Technologies's NPS is rated right below Net Element.
| COMPANY | NPS Score | |
|---|---|---|
| Block | 25 |
| Net Element | N/A |
| USA Technologies | -100 |
USA Technologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of USA Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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USA Technologies Customer Loyalty vs. Competitors
Compared to its competitors, USA Technologies's Customer Loyalty score is rated right above Net Element, and is preceded by Block.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Block | 76% |
| USA Technologies | 10% |
| Net Element | N/A |
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USA Technologies Product Quality
1.5/5
USA Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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USA Technologies Product Information
USA Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.usatech.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
FinTech
Hardware and Devices
Mobile App
SaaS
USA Technologies Product Quality vs. Competitors
Compared to its competitors, USA Technologies's Product Quality score is rated right above Net Element, and is preceded by Block.
| COMPANY | Product Quality Score | |
|---|---|---|
| Block | 3.6/5 |
| USA Technologies | 1.5/5 |
| Net Element | N/A |
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USA Technologies Pricing
USA Technologies ROI & Value For Money
1.5/5
USA Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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USA Technologies Pricing vs. Competitors
Compared to its competitors, USA Technologies's ROI score is rated right above Net Element, and is preceded by Block.
| COMPANY | Pricing Score | |
|---|---|---|
| Block | 3.6/5 |
| USA Technologies | 1.5/5 |
| Net Element | N/A |
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USA Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USA Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, USA Technologies's Customer Satisfaction score is rated right above Net Element, and is preceded by Block.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Block | 63% |
| USA Technologies | 0% |
| Net Element | 0% |
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USA Technologies Customer Service
1.5/5
USA Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About USA Technologies's Customer Service
Address
100 Deerfield Lane, Suite 140, Malvern, PA
Website
http://www.usatech.com
Phone Number
610-989-0340
USA Technologies Customer Service vs. Competitors
Compared to its competitors, USA Technologies's Customer Service score is rated right above Net Element, and is preceded by Block.
| COMPANY | Customer Service Score | |
|---|---|---|
| Block | 3.4/5 |
| USA Technologies | 1.5/5 |
| Net Element | N/A |
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Consumer vs. Employees
USA Technologies scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of USA Technologies would recommend the brand to a friend. ENPS measures how likely USA Technologies employees would recommend working at USA Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
