-100
NPS
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USAePay
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About USAePay's Brand
USAePay is a payment gateway service provider allowing merchants to accept credit card and electronic check payments through Web site. Among its major competitors, USAePay is ranked in 3rd place for NPS while Authorize.Net is 1st, and PayPal is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
USAePay Ranking
- #3 / 4 of its competitors
USAePay NPS
USAePay's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether USAePay's customers would recommend using the product based on a scale of -100 to 100.
USAePay Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
USAePay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
USAePay is ranked third for NPS among its competitors. Authorize.Net and PayPal come in first and second, with eProcessing Network coming in at #4.
USAePay |  PayPal |  Authorize.Net |  eProcessing Network | |
| Global Ranking | #- | #109 | #- | #- |
| NPS | -100 | 9 | 49 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $336.03B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USAePay NPS vs. Competitors
Compared to its competitors, USAePay's NPS is rated right below PayPal.
| COMPANY | NPS Score | |
|---|---|---|
| Authorize.Net | 49 |
| PayPal | 9 |
| USAePay | -100 |
USAePay Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of USAePay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USAePay Customer Loyalty vs. Competitors
Compared to its competitors, USAePay's Customer Loyalty score is rated right below PayPal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Authorize.Net | 100% |
| PayPal | 79% |
| USAePay | 10% |
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USAePay Product Quality
1.5/5
USAePay has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock USAePay's overall Product Quality score rated by its users and customers.
USAePay Product Information
USAePay’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://usaepay.info/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Hardware and Devices
Mobile App
USAePay Product Quality vs. Competitors
Compared to its competitors, USAePay's Product Quality score is rated right below PayPal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Authorize.Net | 4/5 |
| PayPal | 3.5/5 |
| USAePay | 1.5/5 |
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USAePay Pricing
USAePay ROI & Value For Money
1.5/5
USAePay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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USAePay Pricing vs. Competitors
Compared to its competitors, USAePay's ROI score is rated right below PayPal.
| COMPANY | Pricing Score | |
|---|---|---|
| Authorize.Net | 4.3/5 |
| PayPal | 3.4/5 |
| USAePay | 1.5/5 |
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USAePay Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USAePay Customer Satisfaction vs. Competitors
Compared to its competitors, USAePay's Customer Satisfaction score is rated right below Authorize.Net.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PayPal | 64% |
| Authorize.Net | 50% |
| USAePay | 0% |
Unlock USAePay Customer Satisfaction vs. Competitors Data
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USAePay Customer Service
1.5/5
USAePay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About USAePay's Customer Service
Address
4929 Wilshire Blvd, 8th Floor, Los Angeles, CA
Website
http://usaepay.info/
Phone Number
323 9312231
USAePay Customer Service vs. Competitors
Compared to its competitors, USAePay's Customer Service score is rated right below Authorize.Net.
| COMPANY | Customer Service Score | |
|---|---|---|
| PayPal | 3.3/5 |
| Authorize.Net | 3.2/5 |
| USAePay | 1.5/5 |
Unlock USAePay Customer Service vs. Competitors Data
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