Utrip NPS & Customer Reviews

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Utrip

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Utrip

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About Utrip's Brand

Free travel planning technology that uses artificial intelligence to create personalized itineraries Among its major competitors, Utrip is ranked in 1st place for NPS while KAYAK is 2nd, and WayBlazer is 3rd.

Brand at a Glance

10%

Customer Loyalty

2.5/5

Product Quality

5/5

Pricing

4.5/5

Customer Service

Utrip Ranking

^#1 / 4 of its competitors

Utrip NPS

Utrip's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Utrip's customers would recommend using the product based on a scale of -100 to 100.

Utrip Overall NPS

100

NPS

100%	Promoters
0%	Passives
0%	Detractors

Utrip NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 100	Apr 2023	100

How Other Brands Compare

Utrip is ranked first for NPS among its competitors. KAYAK and WayBlazer come in second and third, with mygola coming in at #4.

	Utrip	KAYAK	WayBlazer	mygola
Global Ranking	#-	#422	#-	#-
NPS	100	9	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Utrip NPS vs. Competitors

Compared to its competitors, Utrip's NPS is rated right above KAYAK.

COMPANY		NPS Score
	Utrip	100
	KAYAK	9
	WayBlazer	N/A
	Roadtrippers	N/A
	Vamo	N/A
	Love holidays	N/A

Utrip Customer Loyalty

10%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

10% of Utrip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

10%

90%

Utrip Customer Loyalty vs. Competitors

Compared to its competitors, Utrip's Customer Loyalty score is rated right above WayBlazer, and is preceded by KAYAK.

COMPANY		Customer Loyalty Score
	KAYAK	69%
	Utrip	10%
	WayBlazer	N/A
	Roadtrippers	N/A
	Vamo	N/A
	Love holidays	N/A

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Utrip Product Quality

2.5/5

Utrip has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

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Utrip Product Information

Utrip’s product quality score is a 2.5 out of 5 as rated by its users and customers.

Website: http://utrip.com

Company Size: 11-50 Employees

Industry

Tech

AI, Big Data and Analytics

Government & Legal

SaaS

Travel

Utrip Product Quality vs. Competitors

Compared to its competitors, Utrip's Product Quality score is rated right above WayBlazer, and is preceded by KAYAK.

COMPANY		Product Quality Score
	KAYAK	3.5/5
	Utrip	2.5/5
	WayBlazer	N/A
	Roadtrippers	N/A
	Vamo	N/A
	Love holidays	N/A

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Utrip Pricing

Utrip ROI & Value For Money

5/5

Utrip has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.

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Utrip Pricing vs. Competitors

Compared to its competitors, Utrip's ROI score is rated right above KAYAK.

COMPANY		Pricing Score
	Utrip	5/5
	KAYAK	3.5/5
	WayBlazer	N/A
	Roadtrippers	N/A
	Vamo	N/A
	Love holidays	N/A

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Utrip Customer Satisfaction (CSAT)

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Utrip Customer Satisfaction vs. Competitors

Compared to its competitors, Utrip's Customer Satisfaction score is rated right above WayBlazer, and is preceded by KAYAK.

COMPANY		Customer Satisfaction (CSAT) Score
	KAYAK	63%
	Utrip	0%
	WayBlazer	0%
	Roadtrippers	0%
	Vamo	0%
	Love holidays	0%

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Utrip Customer Service

4.5/5

Utrip has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.

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About Utrip's Customer Service

Address

530 4th Ave West,, Unit 301, Seattle, WA

Website

http://utrip.com

Phone Number

509-954-9393

Utrip Customer Service vs. Competitors

Compared to its competitors, Utrip's Customer Service score is rated right above KAYAK.

COMPANY		Customer Service Score
	Utrip	4.5/5
	KAYAK	3.4/5
	WayBlazer	N/A
	Roadtrippers	N/A
	Vamo	N/A
	Love holidays	N/A

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Consumer vs. Employees

Utrip scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Utrip would recommend the brand to a friend. ENPS measures how likely Utrip employees would recommend working at Utrip to a friend.

Net Promoter Score

100

NPS Score

100%	Promoters
0%	Passive
0%	Detractors

Employee Net Promoter Score

-100

eNPS Score

0%	Promoters
0%	Passive
100%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail