-100
NPS
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Vacation Home Rentals
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About Vacation Home Rentals' Brand
VacationHomeRentals. Among its major competitors, Vacation Home Rentals is ranked in 3rd place for NPS while Airbnb is 1st, and Tripadvisor is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
2/5
Customer Service
Vacation Home Rentals Ranking
- #3 / 4 of its competitors
Vacation Home Rentals NPS
Vacation Home Rentals's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Vacation Home Rentals's customers would recommend using the product based on a scale of -100 to 100.
Vacation Home Rentals Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Vacation Home Rentals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
How Other Brands Compare
Vacation Home Rentals is ranked third for NPS among its competitors. Airbnb and Tripadvisor come in first and second, with FlipKey coming in at #4.
Vacation Home Rentals |  Airbnb |  Tripadvisor |  FlipKey | |
| Global Ranking | #- | #78 | #369 | #- |
| NPS | -100 | 24 | 21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.00B | $4.86B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vacation Home Rentals NPS vs. Competitors
Compared to its competitors, Vacation Home Rentals's NPS is rated right below FlipKey.
| COMPANY | NPS Score | |
|---|---|---|
| Airbnb | 24 |
| Tripadvisor | 21 |
| FlipKey | N/A |
| Vacation Home Rentals | -100 |
Vacation Home Rentals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vacation Home Rentals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vacation Home Rentals Customer Loyalty vs. Competitors
Compared to its competitors, Vacation Home Rentals's Customer Loyalty score is rated right above Airbnb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vacation Home Rentals | 100% |
| Airbnb | 76% |
| Tripadvisor | 69% |
| FlipKey | N/A |
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Vacation Home Rentals Product Quality
1.5/5
Vacation Home Rentals has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Vacation Home Rentals Product Information
Vacation Home Rentals’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Travel
Vacation Home Rentals Product Quality vs. Competitors
Compared to its competitors, Vacation Home Rentals's Product Quality score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tripadvisor | 4/5 |
| Airbnb | 3.7/5 |
| Vacation Home Rentals | 1.5/5 |
| FlipKey | N/A |
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Vacation Home Rentals Pricing
Vacation Home Rentals ROI & Value For Money
3/5
Vacation Home Rentals has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Vacation Home Rentals Pricing vs. Competitors
Compared to its competitors, Vacation Home Rentals's ROI score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Pricing Score | |
|---|---|---|
| Tripadvisor | 3.8/5 |
| Airbnb | 3.5/5 |
| Vacation Home Rentals | 3/5 |
| FlipKey | N/A |
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Vacation Home Rentals Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vacation Home Rentals Customer Satisfaction vs. Competitors
Compared to its competitors, Vacation Home Rentals's Customer Satisfaction score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tripadvisor | 78% |
| Airbnb | 72% |
| Vacation Home Rentals | 0% |
| FlipKey | 0% |
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Vacation Home Rentals Customer Service
2/5
Vacation Home Rentals has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Vacation Home Rentals's Customer Service
Address
40R Merrimac St., Newburyport, MA
Website
http://www.vacationhomerentals.com
Phone Number
800-710-2755
Vacation Home Rentals Customer Service vs. Competitors
Compared to its competitors, Vacation Home Rentals's Customer Service score is rated right above FlipKey, and is preceded by Airbnb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tripadvisor | 3.7/5 |
| Airbnb | 3.5/5 |
| Vacation Home Rentals | 2/5 |
| FlipKey | N/A |
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