100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Valore Books
Marketing or Exec? Claim Your Free Account
About Valore Books' Brand
Valore Books offers an online marketplace that enables students to buy, rent, and sell textbooks. Among its major competitors, Valore Books is ranked in 1st place for NPS while Chegg is 2nd, and Educents is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
4.5/5
Customer Service
Valore Books Ranking
- #1 / 4 of its competitors
Valore Books NPS
Valore Books's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Valore Books's customers would recommend using the product based on a scale of -100 to 100.
Valore Books Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Valore Books NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
Valore Books is ranked first for NPS among its competitors. Chegg and Educents come in second and third, with Book Buyback coming in at #4.
Valore Books |  Chegg |  Educents |  Book Buyback | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | 100 | 6 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $14.07B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valore Books NPS vs. Competitors
Compared to its competitors, Valore Books's NPS is rated right above Chegg.
| COMPANY | NPS Score | |
|---|---|---|
| Valore Books | 100 |
| Chegg | 6 |
Valore Books Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Valore Books users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valore Books Customer Loyalty vs. Competitors
Compared to its competitors, Valore Books's Customer Loyalty score is rated right above Chegg.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valore Books | 100% |
| Chegg | 76% |
Unlock Valore Books Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Valore Books Customer Loyalty vs. Competitors data and gain insights into your customers today.
Valore Books Product Quality
5/5
Valore Books has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valore Books' overall Product Quality score rated by its users and customers.
Valore Books Product Information
Valore Books’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.valorebooks.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
Marketplaces
Valore Books Product Quality vs. Competitors
Compared to its competitors, Valore Books's Product Quality score is rated right above Chegg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Valore Books | 5/5 |
| Chegg | 3.4/5 |
Unlock Valore Books Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Valore Books Product Quality vs. Competitors data and gain insights into your customers today.
Valore Books Pricing
Valore Books ROI & Value For Money
3/5
Valore Books has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Valore Books' overall ROI score rated by its users and customers.
Valore Books Pricing vs. Competitors
Compared to its competitors, Valore Books's ROI score is rated right below Chegg.
| COMPANY | Pricing Score | |
|---|---|---|
| Chegg | 3.2/5 |
| Valore Books | 3/5 |
Unlock Valore Books ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Valore Books ROI vs. Competitors data and gain insights into your customers today.
Valore Books Customer Satisfaction (CSAT)
Valore Books Customer Satisfaction (CSAT) Score
100 / 100
Valore Books has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Valore Books Customer Satisfaction vs. Competitors
Compared to its competitors, Valore Books's Customer Satisfaction score is rated right above Chegg.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Valore Books | 100% |
| Chegg | 44% |
Unlock Valore Books Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Valore Books Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Valore Books Customer Service
4.5/5
Valore Books has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Valore Books' overall Customer Service score rated by its users and customers.
About Valore Books's Customer Service
Address
San Diego, CA
Website
http://www.valorebooks.com
Valore Books Customer Service vs. Competitors
Compared to its competitors, Valore Books's Customer Service score is rated right above Chegg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Valore Books | 4.5/5 |
| Chegg | 3.1/5 |
Unlock Valore Books Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Valore Books Customer Service vs. Competitors data and gain insights into your customers today.
Valore Books as an Employer
Consumer vs. Employees
Valore Books scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Valore Books would recommend the brand to a friend. ENPS measures how likely Valore Books employees would recommend working at Valore Books to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
