-100
NPS
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Value Retail PLC
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About Value Retail PLC's Brand
Value Retail operates luxury outlet shopping destinations. Among its major competitors, Value Retail PLC is ranked in 3rd place for NPS while Farfetch is 1st, and YOOX Group is 2nd.
Value Retail PLC Ranking
- #3 / 4 of its competitors
Value Retail PLC NPS
Value Retail PLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Value Retail PLC's customers would recommend using the product based on a scale of -100 to 100.
Value Retail PLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Value Retail PLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 -100 | Jul 2025 | -100 |
How Other Brands Compare
Value Retail PLC is ranked third for NPS among its competitors. Farfetch and YOOX Group come in first and second, with Shopcade coming in at #4.
Value Retail PLC |  Farfetch |  YOOX Group |  Shopcade | |
| Global Ranking | #- | #780 | #- | #- |
| NPS | -100 | 37 | -25 | - |
| Valuation Updated every 24 hours for public companies | - | $4.62B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Value Retail PLC NPS vs. Competitors
Compared to its competitors, Value Retail PLC's NPS is rated right below YOOX Group.
| COMPANY | NPS Score | |
|---|---|---|
| Farfetch | 37 |
| YOOX Group | -25 |
| Value Retail PLC | -100 |
