34
NPS
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Vertex Pharmaceuticals
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About Vertex Pharmaceuticals' Brand
Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious and life-threatening diseases. Among its major competitors, Vertex Pharmaceuticals is ranked in 2nd place for NPS while Sunovion is 1st, and Biogen is 3rd. Overall, Vertex Pharmaceuticals has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $89.62B
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Vertex Pharmaceuticals Ranking
- #1 / 4 of its competitors
Vertex Pharmaceuticals NPS
Vertex Pharmaceuticals's Net Promoter Score (NPS) is a 34 with 59% Promoters, 16% Passives, and 25% Detractors. Net Promoter Score tracks whether Vertex Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Vertex Pharmaceuticals Overall NPS
| 59% | Promoters |
|---|---|
| 16% | Passives |
| 25% | Detractors |
Vertex Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 52 | Aug 2022 | 52 |
Nov 2022 42 | Nov 2022 | 42 |
Jan 2023 38 | Jan 2023 | 38 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 38 | Mar 2023 | 38 |
Apr 2023 42 | Apr 2023 | 42 |
May 2023 40 | May 2023 | 40 |
Jan 2024 37 | Jan 2024 | 37 |
Feb 2024 37 | Feb 2024 | 37 |
Apr 2024 39 | Apr 2024 | 39 |
Oct 2024 36 | Oct 2024 | 36 |
Jan 2025 32 | Jan 2025 | 32 |
How Other Brands Compare
Vertex Pharmaceuticals is ranked first for NPS among its competitors. Biogen and Athersys come in second and third, with MyoKardia coming in at #4. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vertex Pharmaceuticals NPS by Gender
Female customers rated Vertex Pharmaceuticals's NPS 54 points higher than Male customers.
Male
13
Vertex Pharmaceuticals's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
67
Vertex Pharmaceuticals's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Vertex Pharmaceuticals NPS by Ethnicity
Vertex Pharmaceuticals's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Vertex Pharmaceuticals NPS by Age
Vertex Pharmaceuticals's NPS was rated 75 points by customers ages 36-40 on Comparably.
Vertex Pharmaceuticals NPS by Usage
Vertex Pharmaceuticals's NPS was rated the highest by customers who have used Vertex Pharmaceuticals's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Vertex Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Vertex Pharmaceuticals's NPS is rated right above Biogen, and is preceded by Sunovion.
| COMPANY | NPS Score | |
|---|---|---|
 | Sunovion | 100 |
| Vertex Pharmaceuticals | 34 |
 | Biogen | 21 |
 | Bellicum Pharmaceuticals | N/A |
 | MyoKardia | N/A |
 | Shire | N/A |
 | Teligent | -100 |
Vertex Pharmaceuticals Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Vertex Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vertex Pharmaceuticals Customer Loyalty Score by Gender
Female customers rated Vertex Pharmaceuticals's Customer Loyalty score 13% higher than Male customers.
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Male
87%
Yes
Female
100%
Yes
Vertex Pharmaceuticals Customer Loyalty Score by Ethnicity
Vertex Pharmaceuticals's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Vertex Pharmaceuticals Customer Loyalty Score by Age
Vertex Pharmaceuticals's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Vertex Pharmaceuticals Customer Loyalty Score by Usage
Vertex Pharmaceuticals's Customer Loyalty score was rated the highest by customers who have used Vertex Pharmaceuticals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vertex Pharmaceuticals Customer Loyalty Score by Industry
Vertex Pharmaceuticals's Customer Loyalty score was rated 100% by Biotech and Pharmaceuticals industry customers.
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Vertex Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Vertex Pharmaceuticals's Customer Loyalty score is rated right above Biogen, and is preceded by MyoKardia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sunovion | 100% |
| MyoKardia | 100% |
| Vertex Pharmaceuticals | 76% |
| Biogen | 75% |
| Teligent | 10% |
| Bellicum Pharmaceuticals | N/A |
| Shire | N/A |
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Vertex Pharmaceuticals Product Quality
3.5/5
Vertex Pharmaceuticals has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Vertex Pharmaceuticals Product Information
Vertex Pharmaceuticals’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Vertex Pharmaceuticals's product the highest.
- Website
- http://www.vrtx.com
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Vertex Pharmaceuticals Product Quality
Vertex Pharmaceuticals's Product Quality score was rated highest by customers who have used Vertex Pharmaceuticals's products/services for 1 to 2 Years, and rated lowest by customers who have used Vertex Pharmaceuticals's products/services for Less than 1 Year.
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Ranked Vertex Pharmaceuticals Product Quality the Highest
Ranked Vertex Pharmaceuticals Product Quality the Lowest
Vertex Pharmaceuticals Product Quality Score by Gender
Female customers rated Vertex Pharmaceuticals's Product Quality score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Vertex Pharmaceuticals Product Quality Score by Ethnicity
Vertex Pharmaceuticals's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Vertex Pharmaceuticals Product Quality Score by Age
Vertex Pharmaceuticals's Product Quality score was rated 4.2 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.2 | 36-40 | 4.2 |
Vertex Pharmaceuticals Product Quality Score by Usage
Vertex Pharmaceuticals's Product Quality score was rated the highest by customers who have used Vertex Pharmaceuticals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vertex Pharmaceuticals Product Quality Score by Industry
Vertex Pharmaceuticals's Product Quality score was rated 3.1 stars by Biotech and Pharmaceuticals industry customers.
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Vertex Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Vertex Pharmaceuticals's Product Quality score is rated right above Teligent, and is preceded by MyoKardia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sunovion | 5/5 |
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Vertex Pharmaceuticals | 3.5/5 |
| Teligent | 2.5/5 |
| Bellicum Pharmaceuticals | N/A |
| Shire | N/A |
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Vertex Pharmaceuticals Pricing
Vertex Pharmaceuticals ROI & Value For Money
4/5
Vertex Pharmaceuticals has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Vertex Pharmaceuticals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry.
Quick Insights into Vertex Pharmaceuticals ROI
Vertex Pharmaceuticals's ROI score was rated highest by Female customers, and rated lowest by customers who have used Vertex Pharmaceuticals's products/services for Less than 1 Year.
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Ranked Vertex Pharmaceuticals ROI the Highest
Ranked Vertex Pharmaceuticals ROI the Lowest
Vertex Pharmaceuticals ROI Score by Gender
Female customers rated Vertex Pharmaceuticals's ROI score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Vertex Pharmaceuticals ROI Score by Ethnicity
Vertex Pharmaceuticals's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Vertex Pharmaceuticals ROI Score by Age
Vertex Pharmaceuticals's ROI score was rated 4.4 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
Vertex Pharmaceuticals ROI Score by Usage
Vertex Pharmaceuticals's ROI score was rated the highest by customers who have used Vertex Pharmaceuticals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vertex Pharmaceuticals ROI Score by Industry
Vertex Pharmaceuticals's ROI score was rated 4.5 stars by Biotech and Pharmaceuticals industry customers.
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Vertex Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Vertex Pharmaceuticals's ROI score is rated right above MyoKardia, and is preceded by Sunovion.
| COMPANY | Pricing Score | |
|---|---|---|
| Sunovion | 5/5 |
| Vertex Pharmaceuticals | 4/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Teligent | 2.5/5 |
| Bellicum Pharmaceuticals | N/A |
| Shire | N/A |
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Vertex Pharmaceuticals Customer Satisfaction (CSAT)
Vertex Pharmaceuticals Customer Satisfaction (CSAT) Score
68 / 100
Vertex Pharmaceuticals has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
36%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vertex Pharmaceuticals Customer Satisfaction
Vertex Pharmaceuticals's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Vertex Pharmaceuticals Customer Satisfaction the Highest
Ranked Vertex Pharmaceuticals Customer Satisfaction the Lowest
Vertex Pharmaceuticals Customer Satisfaction Score by Gender
Female customers rated Vertex Pharmaceuticals's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Vertex Pharmaceuticals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vertex Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Vertex Pharmaceuticals Customer Satisfaction Score by Age
Vertex Pharmaceuticals's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Vertex Pharmaceuticals Customer Satisfaction Score by Usage
Vertex Pharmaceuticals's Customer Satisfaction score was rated the highest by customers who have used Vertex Pharmaceuticals's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Vertex Pharmaceuticals Customer Satisfaction Score by Industry
Vertex Pharmaceuticals's Customer Satisfaction score was rated 67 points by Biotech and Pharmaceuticals industry customers.
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}Vertex Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Vertex Pharmaceuticals's Customer Satisfaction score is rated right above Teligent, and is preceded by Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sunovion | 100% |
| Biogen | 78% |
| Vertex Pharmaceuticals | 68% |
| Teligent | 0% |
| Bellicum Pharmaceuticals | 0% |
| MyoKardia | 0% |
| Shire | 0% |
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Vertex Pharmaceuticals Customer Service
3.9/5
Vertex Pharmaceuticals has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Vertex Pharmaceuticals's Customer Service
Address
50 Northern Avenue, Boston, MA 02210
Website
http://www.vrtx.com
Phone Number
617-341-6100
Quick Insights into Vertex Pharmaceuticals Customer Service
Vertex Pharmaceuticals's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Vertex Pharmaceuticals's products/services for Less than 1 Year.
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Ranked Vertex Pharmaceuticals Customer Service the Highest
Ranked Vertex Pharmaceuticals Customer Service the Lowest
Vertex Pharmaceuticals Customer Service Score by Gender
Female customers rated Vertex Pharmaceuticals's Customer Service score 1.2 stars higher than Male customers.
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Male
3.4/5
Female
4.6/5
Vertex Pharmaceuticals Customer Service Score by Ethnicity
Vertex Pharmaceuticals's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Vertex Pharmaceuticals Customer Service Score by Age
Vertex Pharmaceuticals's Customer Service score was rated 4.5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Vertex Pharmaceuticals Customer Service Score by Usage
Vertex Pharmaceuticals's Customer Service score was rated the highest by customers who have used Vertex Pharmaceuticals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Vertex Pharmaceuticals Customer Service Score by Industry
Vertex Pharmaceuticals's Customer Service score was rated 3.5 stars by Biotech and Pharmaceuticals industry customers.
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Vertex Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Vertex Pharmaceuticals's Customer Service score is rated right above Biogen, and is preceded by MyoKardia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sunovion | 4/5 |
| MyoKardia | 4/5 |
| Vertex Pharmaceuticals | 3.9/5 |
| Biogen | 3.8/5 |
| Teligent | 2.5/5 |
| Bellicum Pharmaceuticals | N/A |
| Shire | N/A |
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Vertex Pharmaceuticals as an Employer
4.6/5
Vertex Pharmaceuticals has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Vertex Pharmaceuticals
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Vertex Pharmaceuticals scored a 34 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Vertex Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Vertex Pharmaceuticals employees would recommend working at Vertex Pharmaceuticals to a friend.
Net Promoter Score
34
NPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 48% | Promoters |
|---|---|
| 23% | Passive |
| 29% | Detractors |
