-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vince
Marketing or Exec? Claim Your Free Account
About Vince's Brand
Effortless Style. Iconic Essentials. Modern Luxury. Among its major competitors, Vince is ranked in 5th place for NPS while Eileen Fisher is 1st, and Neiman Marcus is 2nd.Their current market cap is $96.78M
Brand at a Glance
61%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Vince Ranking
- #4 / 4 of its competitors
Vince NPS
Vince's Net Promoter Score (NPS) is a -19 with 25% Promoters, 31% Passives, and 44% Detractors. Net Promoter Score tracks whether Vince's customers would recommend using the product based on a scale of -100 to 100.
Vince Overall NPS
| 25% | Promoters |
|---|---|
| 31% | Passives |
| 44% | Detractors |
Vince NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 -17 | Jun 2022 | -17 |
Jul 2022 -29 | Jul 2022 | -29 |
Sep 2022 -38 | Sep 2022 | -38 |
Oct 2022 -44 | Oct 2022 | -44 |
Nov 2022 -40 | Nov 2022 | -40 |
Jan 2023 -27 | Jan 2023 | -27 |
Jan 2024 -34 | Jan 2024 | -34 |
Apr 2024 -23 | Apr 2024 | -23 |
Jul 2024 -22 | Jul 2024 | -22 |
Sep 2024 -26 | Sep 2024 | -26 |
Sep 2025 -18 | Sep 2025 | -18 |
How Other Brands Compare
Vince is ranked #4 for NPS among its competitors. Eileen Fisher and Neiman Marcus come in first and second, with Theory coming in at third. Among those competitors, it is the third most valued company behind Theory.
Vince |  Neiman Marcus |  Theory |  Eileen Fisher | |
| Global Ranking | #- | #567 | #- | #- |
| NPS | -19 | 11 | -4 | 63 |
| Valuation Updated every 24 hours for public companies | $96.78M | $387.36M | $64.51B | $56.26M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vince NPS by Gender
Vince's NPS was rated -100 by Female customers on Comparably.
Female
-100
Vince's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Vince's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Vince NPS vs. Competitors
Compared to its competitors, Vince's NPS is rated right below Theory.
| COMPANY | NPS Score | |
|---|---|---|
| Eileen Fisher | 63 |
| Neiman Marcus | 11 |
 | Saks Fifth Avenue | -4 |
| Theory | -4 |
| Vince | -19 |
Vince Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Vince users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vince Customer Loyalty Score by Gender
Vince's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Vince.
Female
70%
Yes
Male
N/A
Yes
Vince Customer Loyalty vs. Competitors
Compared to its competitors, Vince's Customer Loyalty score is rated right below Theory.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eileen Fisher | 85% |
| Saks Fifth Avenue | 71% |
| Neiman Marcus | 70% |
| Theory | 69% |
| Vince | 61% |
Unlock Vince Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vince Customer Loyalty vs. Competitors data and gain insights into your customers today.
Vince Product Quality
2.9/5
Vince has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Vince's overall Product Quality score rated by its users and customers.
Vince Product Information
Vince’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://vince.com
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Vince Product Quality
Vince's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Vince's Product Quality.
Ranked Vince Product Quality the Highest
Vince Product Quality Score by Gender
Vince's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vince.
Female
1.5/5
Male
N/A
Vince Product Quality vs. Competitors
Compared to its competitors, Vince's Product Quality score is rated right below Theory.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eileen Fisher | 4.3/5 |
| Neiman Marcus | 3.5/5 |
| Saks Fifth Avenue | 3.2/5 |
| Theory | 3.2/5 |
| Vince | 2.9/5 |
Unlock Vince Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vince Product Quality vs. Competitors data and gain insights into your customers today.
Vince Pricing
Vince ROI & Value For Money
2.8/5
Vince has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Vince's overall ROI score rated by its users and customers.
Quick Insights into Vince ROI
Vince's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Vince's ROI score.
Ranked Vince ROI the Highest
Vince ROI Score by Gender
Vince's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vince.
Female
1.5/5
Male
N/A
Vince Pricing vs. Competitors
Compared to its competitors, Vince's ROI score is rated right below Saks Fifth Avenue.
| COMPANY | Pricing Score | |
|---|---|---|
| Eileen Fisher | 4.2/5 |
| Neiman Marcus | 3.3/5 |
| Theory | 3.1/5 |
| Saks Fifth Avenue | 3/5 |
| Vince | 2.8/5 |
Unlock Vince ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vince ROI vs. Competitors data and gain insights into your customers today.
Vince Customer Satisfaction (CSAT)
Vince Customer Satisfaction (CSAT) Score
28 / 100
Vince has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
7%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
22%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vince Customer Satisfaction
Vince's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Vince's Customer Satisfaction.
Ranked Vince Customer Satisfaction the Highest
Vince Customer Satisfaction Score by Gender
Vince's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vince.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Vince Customer Satisfaction vs. Competitors
Compared to its competitors, Vince's Customer Satisfaction score is rated right below Theory.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eileen Fisher | 79% |
| Neiman Marcus | 62% |
| Saks Fifth Avenue | 59% |
| Theory | 45% |
| Vince | 28% |
Unlock Vince Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vince Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Vince Customer Service
2.6/5
Vince has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Vince's overall Customer Service score rated by its users and customers.
About Vince's Customer Service
Address
13039 East Temple Ave, City Of Industry, CA 91746
Website
http://vince.com
Phone Number
+1 212-515-2600
Quick Insights into Vince Customer Service
Vince's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Vince's Customer Service score.
Ranked Vince Customer Service the Highest
Vince Customer Service Score by Gender
Vince's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vince.
Female
1.5/5
Male
N/A
Vince Customer Service vs. Competitors
Compared to its competitors, Vince's Customer Service score is rated right below Theory.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eileen Fisher | 4.4/5 |
| Neiman Marcus | 3.3/5 |
| Saks Fifth Avenue | 3.1/5 |
| Theory | 2.7/5 |
| Vince | 2.6/5 |
Unlock Vince Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vince Customer Service vs. Competitors data and gain insights into your customers today.
Vince as an Employer
3.4/5
Vince has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Vince scored a -19 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Vince would recommend the brand to a friend. ENPS measures how likely Vince employees would recommend working at Vince to a friend.
Net Promoter Score
-19
NPS Score
| 25% | Promoters |
|---|---|
| 31% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
