20
NPS
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Vine
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About Vine's Brand
Vine is an online platform that enables users to create short looping video clips for friend and family. Among its major competitors, Vine is ranked in 1st place for NPS while YouTube is 2nd, and Wochit is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Vine Ranking
- #1 / 4 of its competitors
Vine NPS
Vine's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Vine's customers would recommend using the product based on a scale of -100 to 100.
Vine Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Vine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Mar 2023 66 | Mar 2023 | 66 |
Aug 2023 50 | Aug 2023 | 50 |
Oct 2023 20 | Oct 2023 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vine Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Vine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vine Customer Loyalty vs. Competitors
Compared to its competitors, Vine's Customer Loyalty score is rated right above YouTube.
Unlock Vine Customer Loyalty vs. Competitors Data
VS
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Vine Product Quality
4/5
Vine has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Vine Product Information
Vine’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://vine.co
- Company Size
- 51-200 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
Mobile App
Social
Sports & Entertainment
Vine Product Quality vs. Competitors
Compared to its competitors, Vine's Product Quality score is rated right above YouTube.
Unlock Vine Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vine Product Quality vs. Competitors data and gain insights into your customers today.
Vine Pricing
Vine ROI & Value For Money
3.2/5
Vine has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Vine's overall ROI score rated by its users and customers.
Vine Pricing vs. Competitors
Compared to its competitors, Vine's ROI score is rated right above YouTube.
Unlock Vine ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vine ROI vs. Competitors data and gain insights into your customers today.
Vine Customer Satisfaction (CSAT)
Vine Customer Satisfaction (CSAT) Score
100 / 100
Vine has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vine Customer Satisfaction vs. Competitors
Compared to its competitors, Vine's Customer Satisfaction score is rated right above YouTube.
Unlock Vine Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vine Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Vine Customer Service
3.3/5
Vine has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Vine's Customer Service
Address
51 E 12th Street, 10th Floor, New York City, NY
Website
https://vine.co
Phone Number
678-524-9100
Vine Customer Service vs. Competitors
Compared to its competitors, Vine's Customer Service score is rated right above YouTube.
Unlock Vine Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vine Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Vine scored a 20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Vine would recommend the brand to a friend. ENPS measures how likely Vine employees would recommend working at Vine to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
