84
NPS
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Virtuous
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About Virtuous' Brand
Virtuous is the enterprise generosity platform helping charities do more good by re-imagining donor software. Among its major competitors, Virtuous is ranked in 1st place for NPS while Blackbaud is 2nd.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Virtuous Ranking
- #1 / 2 of its competitors
Virtuous NPS
Virtuous's Net Promoter Score (NPS) is a 84 with 87% Promoters, 10% Passives, and 3% Detractors. Net Promoter Score tracks whether Virtuous's customers would recommend using the product based on a scale of -100 to 100.
Virtuous Overall NPS
| 87% | Promoters |
|---|---|
| 10% | Passives |
| 3% | Detractors |
Virtuous NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 84 | Aug 2020 | 84 |
How Other Brands Compare
Virtuous is ranked first for NPS among its competitors. Blackbaud comes in second.
Virtuous |  Blackbaud | |
| Global Ranking | #- | #462 |
| NPS | 84 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.45B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virtuous NPS by Usage
Virtuous's NPS was rated 83 points by customers who have used Virtuous's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 83 | 1 to 2 Years | 83 |
Virtuous Product Quality
4.4/5
Virtuous has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Virtuous Product Information
Virtuous serves markets in the United States.
Virtuous’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.virtuouscrm.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Consumer Services
Enterprise
SaaS
Languages Supported
English
Product Type
Nonprofit Software
Fundraising Software
Nonprofit CRM Software
Donation Management Software
Virtuous Product Quality vs. Competitors
Compared to its competitors, Virtuous's Product Quality score is rated right above Blackbaud.
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VS
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Virtuous Pricing
Virtuous ROI & Value For Money
4.4/5
Virtuous has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Virtuous Pricing Plans
Starting from $199/month, Virtuous uses a subscription model and offers the following: Pro: $449/month - 5000 contacts; $33/month per 1000 additional contacts. and Enterprise: from $849/month - 30000+ contacts.
Virtuous Pricing vs. Competitors
Compared to its competitors, Virtuous's ROI score is rated right above Blackbaud.
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Virtuous Customer Service
5/5
Virtuous has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Virtuous's Customer Service
Address
1 North First Street, 7th Floor, Phoenix, AZ
Website
http://www.virtuouscrm.com
Virtuous Customer Service vs. Competitors
Compared to its competitors, Virtuous's Customer Service score is rated right above Blackbaud.
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Consumer vs. Employees
Virtuous scored a 84 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Virtuous would recommend the brand to a friend. ENPS measures how likely Virtuous employees would recommend working at Virtuous to a friend.
Net Promoter Score
84
NPS Score
| 87% | Promoters |
|---|---|
| 10% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
