0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vision Service Plan
Marketing or Exec? Claim Your Free Account
About Vision Service Plan's Brand
VSP Global and its complementary businesses remain committed to those same principles. Among its major competitors, Vision Service Plan is ranked in 2nd place for NPS while Essilor is 1st, and The Cigna Group is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Vision Service Plan Ranking
- #2 / 4 of its competitors
Vision Service Plan NPS
Vision Service Plan's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Vision Service Plan's customers would recommend using the product based on a scale of -100 to 100.
Vision Service Plan Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Vision Service Plan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Apr 2025 0 | Apr 2025 | 0 |
How Other Brands Compare
Vision Service Plan is ranked second for NPS among its competitors. Essilor and The Cigna Group come in first and third, with AETEA coming in at #4.
Vision Service Plan |  The Cigna Group |  Essilor |  AETEA | |
| Global Ranking | #- | #500 | #- | #- |
| NPS | 0 | -7 | 17 | - |
| Valuation Updated every 24 hours for public companies | - | $84.22B | $73.61B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vision Service Plan NPS vs. Competitors
Compared to its competitors, Vision Service Plan's NPS is rated right above AETEA, and is preceded by Essilor.
| COMPANY | NPS Score | |
|---|---|---|
| Essilor | 17 |
| Vision Service Plan | 0 |
| AETEA | N/A |
| The Cigna Group | -7 |
Vision Service Plan Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vision Service Plan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vision Service Plan Customer Loyalty vs. Competitors
Compared to its competitors, Vision Service Plan's Customer Loyalty score is rated right above Essilor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vision Service Plan | 100% |
| Essilor | 73% |
| The Cigna Group | 73% |
| AETEA | N/A |
Unlock Vision Service Plan Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vision Service Plan Customer Loyalty vs. Competitors data and gain insights into your customers today.
Vision Service Plan Product Quality
1.5/5
Vision Service Plan has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vision Service Plan's overall Product Quality score rated by its users and customers.
Vision Service Plan Product Information
Vision Service Plan’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://vspglobal.com
- Company Size
- 1,001-5,000 Employees
Vision Service Plan Product Quality vs. Competitors
Compared to its competitors, Vision Service Plan's Product Quality score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Essilor | 3.5/5 |
| The Cigna Group | 3/5 |
| Vision Service Plan | 1.5/5 |
| AETEA | N/A |
Unlock Vision Service Plan Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vision Service Plan Product Quality vs. Competitors data and gain insights into your customers today.
Vision Service Plan Pricing
Vision Service Plan ROI & Value For Money
1.5/5
Vision Service Plan has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vision Service Plan's overall ROI score rated by its users and customers.
Vision Service Plan Pricing vs. Competitors
Compared to its competitors, Vision Service Plan's ROI score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Essilor | 3.3/5 |
| The Cigna Group | 2.9/5 |
| Vision Service Plan | 1.5/5 |
| AETEA | N/A |
Unlock Vision Service Plan ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vision Service Plan ROI vs. Competitors data and gain insights into your customers today.
Vision Service Plan Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vision Service Plan Customer Satisfaction vs. Competitors
Compared to its competitors, Vision Service Plan's Customer Satisfaction score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Essilor | 68% |
| The Cigna Group | 47% |
| Vision Service Plan | 0% |
| AETEA | 0% |
Unlock Vision Service Plan Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vision Service Plan Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Vision Service Plan Customer Service
1.5/5
Vision Service Plan has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vision Service Plan's overall Customer Service score rated by its users and customers.
About Vision Service Plan's Customer Service
Address
3333 Quality Drive, Rancho Cordova, CA 95670
Website
https://vspglobal.com
Vision Service Plan Customer Service vs. Competitors
Compared to its competitors, Vision Service Plan's Customer Service score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Essilor | 3.5/5 |
| The Cigna Group | 3/5 |
| Vision Service Plan | 1.5/5 |
| AETEA | N/A |
Unlock Vision Service Plan Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Vision Service Plan Customer Service vs. Competitors data and gain insights into your customers today.
Vision Service Plan as an Employer
Consumer vs. Employees
Vision Service Plan scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Vision Service Plan would recommend the brand to a friend. ENPS measures how likely Vision Service Plan employees would recommend working at Vision Service Plan to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
