16
NPS
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vlocity
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About vlocity's Brand
Vlocity, a Forbes 100 cloud company and strategic Salesforce ISV, delivers industry-specific cloud/mobile software that embeds digital, omnichannel processes. Among its major competitors, vlocity is ranked in 4th place for NPS while BizAutomation.com is 1st, and WORKetc is 2nd.Their current valuation is $1.00B
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
vlocity Ranking
- #2 / 4 of its competitors
vlocity NPS
vlocity's Net Promoter Score (NPS) is a 16 with 47% Promoters, 22% Passives, and 31% Detractors. Net Promoter Score tracks whether vlocity's customers would recommend using the product based on a scale of -100 to 100.
vlocity Overall NPS
| 47% | Promoters |
|---|---|
| 22% | Passives |
| 31% | Detractors |
vlocity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 13 | Jul 2021 | 13 |
Aug 2021 20 | Aug 2021 | 20 |
Sep 2021 24 | Sep 2021 | 24 |
Dec 2021 18 | Dec 2021 | 18 |
Jan 2022 21 | Jan 2022 | 21 |
Mar 2022 16 | Mar 2022 | 16 |
Jun 2022 13 | Jun 2022 | 13 |
Nov 2022 8 | Nov 2022 | 8 |
Jan 2023 12 | Jan 2023 | 12 |
Feb 2023 15 | Feb 2023 | 15 |
Aug 2023 17 | Aug 2023 | 17 |
Apr 2024 17 | Apr 2024 | 17 |
How Other Brands Compare
vlocity is ranked second for NPS among its competitors. BizAutomation.com and Amdocs come in first and third, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
vlocity |  Oracle |  Amdocs |  BizAutomation.com | |
| Global Ranking | #- | #173 | #529 | #- |
| NPS | 16 | 11 | 15 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.00B | $207.07B | $9.49B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
vlocity NPS by Gender
Female customers rated vlocity's NPS 100 points higher than Male customers.
Male
-33
vlocity's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
67
vlocity's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
vlocity NPS by Usage
vlocity's NPS was rated the highest by customers who have used vlocity's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
vlocity Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of vlocity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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vlocity Customer Loyalty Score by Gender
Female customers rated vlocity's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
vlocity Customer Loyalty Score by Usage
vlocity's Customer Loyalty score was rated the highest by customers who have used vlocity's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
vlocity Customer Loyalty Score by Industry
vlocity's Customer Loyalty score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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vlocity Customer Loyalty vs. Competitors
Compared to its competitors, vlocity's Customer Loyalty score is rated right above Amdocs.
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vlocity Product Quality
3.7/5
vlocity has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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vlocity Product Information
vlocity’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated vlocity's product the highest. Reviewers from the Tech industry rated vlocity the lowest at 3.1.
- Website
- https://vlocity.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Mobile App
SaaS
Quick Insights into vlocity Product Quality
vlocity's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked vlocity Product Quality the Highest
Ranked vlocity Product Quality the Lowest
vlocity Product Quality Score by Gender
Female customers rated vlocity's Product Quality score 2 stars higher than Male customers.
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Male
2.6/5
Female
4.6/5
vlocity Product Quality Score by Usage
vlocity's Product Quality score was rated the highest by customers who have used vlocity's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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vlocity Product Quality Score by Industry
vlocity's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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vlocity Product Quality vs. Competitors
Compared to its competitors, vlocity's Product Quality score is rated right above Oracle, and is preceded by Amdocs.
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VS
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vlocity Pricing
vlocity ROI & Value For Money
3.3/5
vlocity has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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vlocity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Tech industry think that they had the lowest ROI from vlocity.
Quick Insights into vlocity ROI
vlocity's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked vlocity ROI the Highest
Ranked vlocity ROI the Lowest
vlocity ROI Score by Gender
Female customers rated vlocity's ROI score 1.7 stars higher than Male customers.
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Male
2.8/5
Female
4.5/5
vlocity ROI Score by Usage
vlocity's ROI score was rated the highest by customers who have used vlocity's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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vlocity ROI Score by Industry
vlocity's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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vlocity Pricing vs. Competitors
Compared to its competitors, vlocity's ROI score is rated right above CloudMine, and is preceded by Workshare.
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vlocity Customer Satisfaction (CSAT)
vlocity Customer Satisfaction (CSAT) Score
60 / 100
vlocity has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
vlocity Customer Satisfaction vs. Competitors
Compared to its competitors, vlocity's Customer Satisfaction score is rated right above BizAutomation.com, and is preceded by Oracle.
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vlocity Customer Service
3.6/5
vlocity has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About vlocity's Customer Service
Address
415 Mission Street, 50th Floor, San Francisco, CA 94105
Website
https://vlocity.com/
Phone Number
844-856-2489
vlocity's Social Links
Quick Insights into vlocity Customer Service
vlocity's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used vlocity's products/services for 2 to 5 Years.
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Ranked vlocity Customer Service the Highest
Ranked vlocity Customer Service the Lowest
vlocity Customer Service Score by Gender
Female customers rated vlocity's Customer Service score 1.5 stars higher than Male customers.
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Male
3.1/5
Female
4.6/5
vlocity Customer Service Score by Usage
vlocity's Customer Service score was rated the highest by customers who have used vlocity's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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vlocity Customer Service Score by Industry
vlocity's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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vlocity Customer Service vs. Competitors
Compared to its competitors, vlocity's Customer Service score is rated right above Oracle, and is preceded by Amdocs.
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vlocity as an Employer
4.7/5
vlocity has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
vlocity scored a 16 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of vlocity would recommend the brand to a friend. ENPS measures how likely vlocity employees would recommend working at vlocity to a friend.
Net Promoter Score
16
NPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 86% | Promoters |
|---|---|
| 9% | Passive |
| 5% | Detractors |
