-90
NPS
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WageWorks
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About WageWorks' Brand
WageWorks provides consumer-directed benefits for pretax commuter and health accounts. Among its major competitors, WageWorks is ranked in 3rd place for NPS while Zenefits is 1st, and The Cigna Group is 2nd.
Brand at a Glance
57%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
WageWorks Ranking
- #3 / 4 of its competitors
WageWorks NPS
WageWorks's Net Promoter Score (NPS) is a -90 with 4% Promoters, 2% Passives, and 94% Detractors. Net Promoter Score tracks whether WageWorks's customers would recommend using the product based on a scale of -100 to 100.
WageWorks Overall NPS
| 4% | Promoters |
|---|---|
| 2% | Passives |
| 94% | Detractors |
WageWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -93 | Aug 2023 | -93 |
Sep 2023 -93 | Sep 2023 | -93 |
Oct 2023 -93 | Oct 2023 | -93 |
Dec 2023 -93 | Dec 2023 | -93 |
Jan 2024 -93 | Jan 2024 | -93 |
May 2024 -93 | May 2024 | -93 |
Jun 2024 -94 | Jun 2024 | -94 |
Dec 2024 -94 | Dec 2024 | -94 |
Jan 2025 -94 | Jan 2025 | -94 |
Feb 2025 -94 | Feb 2025 | -94 |
Jul 2025 -94 | Jul 2025 | -94 |
Aug 2025 -90 | Aug 2025 | -90 |
How Other Brands Compare
WageWorks is ranked third for NPS among its competitors. Zenefits and The Cigna Group come in first and second, with AETEA coming in at #4.
WageWorks |  Zenefits |  The Cigna Group |  AETEA | |
| Global Ranking | #- | #412 | #500 | #- |
| NPS | -90 | 13 | -7 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.50B | $84.22B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WageWorks NPS by Gender
Male customers rated WageWorks's NPS 6 points higher than Female customers.
Male
-94
WageWorks's NPS was rated -94 by Male customers on Comparably.
0%
Promoters
6%
Passives
94%
Detractors
Female
-100
WageWorks's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
WageWorks NPS by Ethnicity
WageWorks's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -100 | Other | -100 |
WageWorks NPS by Age
WageWorks's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
WageWorks NPS by Usage
WageWorks's NPS was rated the highest by customers who have used WageWorks's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
WageWorks NPS vs. Competitors
Compared to its competitors, WageWorks's NPS is rated right below The Cigna Group.
| COMPANY | NPS Score | |
|---|---|---|
| Zenefits | 13 |
| AETEA | N/A |
 | ConnectYourCare | N/A |
 | VATBox | N/A |
| The Cigna Group | -7 |
| WageWorks | -90 |
WageWorks Customer Reviews
Out of the 11 WageWorks customer reviews 0 were positive and 11 were constructive. WageWorks customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
WageWorks Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of WageWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WageWorks Customer Loyalty Score by Gender
Female customers rated WageWorks's Customer Loyalty score 21% higher than Male customers.
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Male
42%
Yes
Female
63%
Yes
WageWorks Customer Loyalty Score by Ethnicity
WageWorks's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WageWorks.
61
out of 100
Caucasian
10
out of 100
Hispanic or Latino
36
out of 100
Other
WageWorks Customer Loyalty Score by Age
WageWorks's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WageWorks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 40% | 36-40 | 40% |
41-45 10% | 41-45 | 10% |
46-50 70% | 46-50 | 70% |
51-55 87% | 51-55 | 87% |
56-60 33% | 56-60 | 33% |
61-65 44% | 61-65 | 44% |
66+ 100% | 66+ | 100% |
WageWorks Customer Loyalty Score by Usage
WageWorks's Customer Loyalty score was rated the highest by customers who have used WageWorks's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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WageWorks Customer Loyalty Score by Industry
WageWorks's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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WageWorks Customer Loyalty vs. Competitors
Compared to its competitors, WageWorks's Customer Loyalty score is rated right above Zenefits, and is preceded by The Cigna Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Cigna Group | 73% |
| WageWorks | 57% |
| Zenefits | 56% |
| AETEA | N/A |
| ConnectYourCare | N/A |
| VATBox | N/A |
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WageWorks Product Quality
1.5/5
WageWorks has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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WageWorks Product Information
WageWorks’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WageWorks's product the highest.
- Website
- http://www.wageworks.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
Quick Insights into WageWorks Product Quality
WageWorks's Product Quality score was rated highest by customers who have used WageWorks's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked WageWorks Product Quality the Highest
Ranked WageWorks Product Quality the Lowest
WageWorks Product Quality Score by Gender
WageWorks's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
WageWorks Product Quality Score by Ethnicity
WageWorks's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WageWorks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
WageWorks Product Quality Score by Age
WageWorks's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
WageWorks Product Quality Score by Usage
WageWorks's Product Quality score was rated 1.5 stars by customers who have used WageWorks's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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WageWorks Product Quality Score by Industry
WageWorks's Product Quality score was rated 1.5 stars by both Banking and Financial Services and Tech industry customers.
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WageWorks Product Quality vs. Competitors
Compared to its competitors, WageWorks's Product Quality score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zenefits | 3/5 |
| The Cigna Group | 3/5 |
| WageWorks | 1.5/5 |
| AETEA | N/A |
| ConnectYourCare | N/A |
| VATBox | N/A |
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WageWorks Pricing
WageWorks ROI & Value For Money
1.5/5
WageWorks has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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WageWorks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into WageWorks ROI
WageWorks's ROI score was rated highest by customers who have used WageWorks's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked WageWorks ROI the Highest
Ranked WageWorks ROI the Lowest
WageWorks ROI Score by Gender
WageWorks's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
WageWorks ROI Score by Ethnicity
WageWorks's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WageWorks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
WageWorks ROI Score by Age
WageWorks's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
WageWorks ROI Score by Usage
WageWorks's ROI score was rated 1.5 stars by customers who have used WageWorks's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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WageWorks ROI Score by Industry
WageWorks's ROI score was rated 1.5 stars by both Banking and Financial Services and Tech industry customers.
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WageWorks Pricing vs. Competitors
Compared to its competitors, WageWorks's ROI score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Zenefits | 3.2/5 |
| The Cigna Group | 2.9/5 |
| WageWorks | 1.5/5 |
| AETEA | N/A |
| ConnectYourCare | N/A |
| VATBox | N/A |
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WageWorks Customer Satisfaction (CSAT)
WageWorks Customer Satisfaction (CSAT) Score
5 / 100
WageWorks has an overall Customer Satisfaction score of 5 rated by its users and customers.
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Very Satisfied
1%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WageWorks Customer Satisfaction
WageWorks's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used WageWorks's products/services for Over 10 Years.
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Ranked WageWorks Customer Satisfaction the Highest
Ranked WageWorks Customer Satisfaction the Lowest
WageWorks Customer Satisfaction Score by Gender
Male customers rated WageWorks's Customer Satisfaction score 0 points higher than Female customers.
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13 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 80% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 85% |
WageWorks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WageWorks' Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
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5 / 100
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
77%
CSAT according to Hispanic or Latino
WageWorks' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
WageWorks' Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
WageWorks Customer Satisfaction Score by Age
WageWorks's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 0% |
WageWorks Customer Satisfaction Score by Usage
WageWorks's Customer Satisfaction score was rated the highest by customers who have used WageWorks's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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WageWorks Customer Satisfaction Score by Industry
WageWorks's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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"title": "WageWorks Customer Satisfaction Score by Industry",
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}WageWorks Customer Satisfaction vs. Competitors
Compared to its competitors, WageWorks's Customer Satisfaction score is rated right above AETEA, and is preceded by Zenefits.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Cigna Group | 48% |
| Zenefits | 18% |
| WageWorks | 6% |
| AETEA | 0% |
| ConnectYourCare | 0% |
| VATBox | 0% |
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WageWorks Customer Service
1.5/5
WageWorks has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About WageWorks's Customer Service
Address
1100 Park Place, 4th Floor, San Mateo, CA
Website
http://www.wageworks.com
Phone Number
(187) 792-4396
Quick Insights into WageWorks Customer Service
WageWorks's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked WageWorks Customer Service the Highest
Ranked WageWorks Customer Service the Lowest
WageWorks Customer Service Score by Gender
WageWorks's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
WageWorks Customer Service Score by Ethnicity
WageWorks's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WageWorks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
WageWorks Customer Service Score by Age
WageWorks's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
WageWorks Customer Service Score by Usage
WageWorks's Customer Service score was rated 1.5 stars by customers who have used WageWorks's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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WageWorks Customer Service Score by Industry
WageWorks's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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WageWorks Customer Service vs. Competitors
Compared to its competitors, WageWorks's Customer Service score is rated right above AETEA, and is preceded by Zenefits.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Cigna Group | 3/5 |
| Zenefits | 2/5 |
| WageWorks | 1.5/5 |
| AETEA | N/A |
| ConnectYourCare | N/A |
| VATBox | N/A |
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WageWorks as an Employer
3.9/5
WageWorks has a 3.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
WageWorks scored a -90 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of WageWorks would recommend the brand to a friend. ENPS measures how likely WageWorks employees would recommend working at WageWorks to a friend.
Net Promoter Score
-90
NPS Score
| 4% | Promoters |
|---|---|
| 2% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
