40
NPS
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Waldo's
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About Waldo's' Brand
Provider of branded and private label products through dollar-store chains in Mexico. The company also offers an online purchasing platform for buying products. It primarily focuses on selling groceries and household products through its retail stores. Among its major competitors, Waldo's is ranked in 1st place for NPS while YouTube is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Waldo's Ranking
- #1 / 2 of its competitors
Waldo's NPS
Waldo's's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Waldo's's customers would recommend using the product based on a scale of -100 to 100.
Waldo's Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Waldo's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Apr 2020 -50 | Apr 2020 | -50 |
Oct 2020 0 | Oct 2020 | 0 |
Nov 2020 25 | Nov 2020 | 25 |
Apr 2021 40 | Apr 2021 | 40 |
Sep 2021 49 | Sep 2021 | 49 |
Oct 2021 29 | Oct 2021 | 29 |
Sep 2022 49 | Sep 2022 | 49 |
Nov 2022 43 | Nov 2022 | 43 |
Feb 2023 46 | Feb 2023 | 46 |
Mar 2023 37 | Mar 2023 | 37 |
Mar 2024 40 | Mar 2024 | 40 |
How Other Brands Compare
Waldo's is ranked first for NPS among its competitors. YouTube comes in second.
Waldo's |  YouTube | |
| Global Ranking | #- | #75 |
| NPS | 40 | 12 |
| Valuation Updated every 24 hours for public companies | - | $1.44T |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waldo's Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Waldo's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Waldo's Customer Loyalty vs. Competitors
Compared to its competitors, Waldo's's Customer Loyalty score is rated right below YouTube.
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Waldo's Product Quality
3.8/5
Waldo's has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Waldo's Product Information
Waldo's’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.waldos.com
- Company Size
- 1,001-5,000 Employees
Waldo's Product Quality vs. Competitors
Compared to its competitors, Waldo's's Product Quality score is rated right above YouTube.
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Waldo's Pricing
Waldo's ROI & Value For Money
3.4/5
Waldo's has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Waldo's Pricing vs. Competitors
Compared to its competitors, Waldo's's ROI score is rated right above YouTube.
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Waldo's Customer Satisfaction (CSAT)
Waldo's Customer Satisfaction (CSAT) Score
100 / 100
Waldo's has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
29%
Satisfied
71%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Waldo's Customer Satisfaction vs. Competitors
Compared to its competitors, Waldo's's Customer Satisfaction score is rated right above YouTube.
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Waldo's Customer Service
3.5/5
Waldo's has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Waldo's's Customer Service
Address
Boulevard Magnocentro 35, col. centro urbano, Huixquilucan, 52765 Barbados
Website
www.waldos.com
Phone Number
6
Waldo's Customer Service vs. Competitors
Compared to its competitors, Waldo's's Customer Service score is rated right above YouTube.
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Consumer vs. Employees
Waldo's scored a 40 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Waldo's would recommend the brand to a friend. ENPS measures how likely Waldo's employees would recommend working at Waldo's to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
