33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
@WalmartLabs
Marketing or Exec? Claim Your Free Account
About @WalmartLabs' Brand
"@WalmartLabs designs, prototypes and builds e-commerce technology solutions." Among its major competitors, @WalmartLabs is ranked in 2nd place for NPS while Amazon is 1st, and eBay is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
@WalmartLabs Ranking
- #2 / 4 of its competitors
@WalmartLabs NPS
@WalmartLabs's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether @WalmartLabs's customers would recommend using the product based on a scale of -100 to 100.
@WalmartLabs Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
@WalmartLabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 83 | Jul 2021 | 83 |
Nov 2021 85 | Nov 2021 | 85 |
Dec 2021 63 | Dec 2021 | 63 |
Sep 2022 44 | Sep 2022 | 44 |
Sep 2023 50 | Sep 2023 | 50 |
Mar 2024 36 | Mar 2024 | 36 |
May 2024 33 | May 2024 | 33 |
How Other Brands Compare
@WalmartLabs is ranked second for NPS among its competitors. Amazon and eBay come in first and third, with Indix coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
@WalmartLabs NPS vs. Competitors
Compared to its competitors, @WalmartLabs's NPS is rated right above Zodiac, and is preceded by Amazon.
| COMPANY | NPS Score | |
|---|---|---|
 | Amazon | 49 |
| @WalmartLabs | 33 |
 | Zodiac | N/A |
 | eBay | -5 |
@WalmartLabs Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of @WalmartLabs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
@WalmartLabs Customer Loyalty vs. Competitors
Compared to its competitors, @WalmartLabs's Customer Loyalty score is rated right above eBay, and is preceded by Amazon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| @WalmartLabs | 83% |
| eBay | 72% |
| Zodiac | N/A |
Unlock @WalmartLabs Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full @WalmartLabs Customer Loyalty vs. Competitors data and gain insights into your customers today.
@WalmartLabs Product Quality
3.3/5
@WalmartLabs has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock @WalmartLabs' overall Product Quality score rated by its users and customers.
@WalmartLabs Product Information
@WalmartLabs’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.walmartlabs.com/
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Mobile App
@WalmartLabs Product Quality vs. Competitors
Compared to its competitors, @WalmartLabs's Product Quality score is rated right above eBay, and is preceded by Amazon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| @WalmartLabs | 3.3/5 |
| eBay | 3.2/5 |
| Zodiac | N/A |
Unlock @WalmartLabs Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full @WalmartLabs Product Quality vs. Competitors data and gain insights into your customers today.
@WalmartLabs Pricing
@WalmartLabs ROI & Value For Money
3.6/5
@WalmartLabs has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock @WalmartLabs' overall ROI score rated by its users and customers.
@WalmartLabs Pricing vs. Competitors
Compared to its competitors, @WalmartLabs's ROI score is rated right above eBay, and is preceded by Amazon.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| @WalmartLabs | 3.6/5 |
| eBay | 3.2/5 |
| Zodiac | N/A |
Unlock @WalmartLabs ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full @WalmartLabs ROI vs. Competitors data and gain insights into your customers today.
@WalmartLabs Customer Satisfaction (CSAT)
@WalmartLabs Customer Satisfaction (CSAT) Score
67 / 100
@WalmartLabs has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
@WalmartLabs Customer Satisfaction vs. Competitors
Compared to its competitors, @WalmartLabs's Customer Satisfaction score is rated right above eBay, and is preceded by Amazon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| @WalmartLabs | 67% |
| eBay | 63% |
| Zodiac | 0% |
Unlock @WalmartLabs Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full @WalmartLabs Customer Satisfaction vs. Competitors data and gain insights into your customers today.
@WalmartLabs Customer Service
3.6/5
@WalmartLabs has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock @WalmartLabs' overall Customer Service score rated by its users and customers.
About @WalmartLabs's Customer Service
Address
850 Cherry Avenue, San Bruno, CA 94066
Website
http://www.walmartlabs.com/
@WalmartLabs's Social Links
@WalmartLabs Customer Service vs. Competitors
Compared to its competitors, @WalmartLabs's Customer Service score is rated right above eBay, and is preceded by Amazon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| @WalmartLabs | 3.6/5 |
| eBay | 3.2/5 |
| Zodiac | N/A |
Unlock @WalmartLabs Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full @WalmartLabs Customer Service vs. Competitors data and gain insights into your customers today.
@WalmartLabs as an Employer
3.0/5
@WalmartLabs has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
@WalmartLabs scored a 33 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of @WalmartLabs would recommend the brand to a friend. ENPS measures how likely @WalmartLabs employees would recommend working at @WalmartLabs to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 36% | Promoters |
|---|---|
| 33% | Passive |
| 31% | Detractors |
