-100
NPS
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Wardlaw Claims Service
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About Wardlaw Claims Service's Brand
Catastrophe insurance adjustors and claims processing for Farmer's Insurance. Among its major competitors, Wardlaw Claims Service is ranked in 3rd place for NPS while Mars is 1st, and Pacesetter is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Wardlaw Claims Service Ranking
- #3 / 3 of its competitors
Wardlaw Claims Service NPS
Wardlaw Claims Service's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Wardlaw Claims Service's customers would recommend using the product based on a scale of -100 to 100.
Wardlaw Claims Service Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Wardlaw Claims Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
How Other Brands Compare
Wardlaw Claims Service is ranked third for NPS among its competitors. Mars and Pacesetter come in first and second.
Wardlaw Claims Service |  Mars |  Pacesetter | |
| Global Ranking | #- | #61 | #- |
| NPS | -100 | 27 | -100 |
| Valuation Updated every 24 hours for public companies | - | $31.60M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wardlaw Claims Service NPS vs. Competitors
Compared to its competitors, Wardlaw Claims Service's NPS is rated right below Pacesetter.
| COMPANY | NPS Score | |
|---|---|---|
| Mars | 27 |
| Pacesetter | -100 |
| Wardlaw Claims Service | -100 |
Wardlaw Claims Service Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Wardlaw Claims Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wardlaw Claims Service Customer Loyalty vs. Competitors
Compared to its competitors, Wardlaw Claims Service's Customer Loyalty score is rated right below Pacesetter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mars | 78% |
| Pacesetter | 55% |
| Wardlaw Claims Service | 10% |
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Wardlaw Claims Service Product Quality
1.5/5
Wardlaw Claims Service has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Wardlaw Claims Service Product Information
Wardlaw Claims Service’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Wardlaw Claims Service Product Quality vs. Competitors
Compared to its competitors, Wardlaw Claims Service's Product Quality score is rated right below Pacesetter.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mars | 4/5 |
| Pacesetter | 2/5 |
| Wardlaw Claims Service | 1.5/5 |
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Wardlaw Claims Service Pricing
Wardlaw Claims Service ROI & Value For Money
1.5/5
Wardlaw Claims Service has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Wardlaw Claims Service Pricing vs. Competitors
Compared to its competitors, Wardlaw Claims Service's ROI score is rated right below Pacesetter.
| COMPANY | Pricing Score | |
|---|---|---|
| Mars | 3.8/5 |
| Pacesetter | 1.5/5 |
| Wardlaw Claims Service | 1.5/5 |
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Wardlaw Claims Service Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wardlaw Claims Service Customer Satisfaction vs. Competitors
Compared to its competitors, Wardlaw Claims Service's Customer Satisfaction score is rated right below Pacesetter.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mars | 73% |
| Pacesetter | 0% |
| Wardlaw Claims Service | 0% |
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Wardlaw Claims Service Customer Service
1.5/5
Wardlaw Claims Service has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Wardlaw Claims Service's Customer Service
Address
2725 Texas Central Pkwy, Waco, TX
Website
http://www.wardlawclaims.com/
Phone Number
+1 (800) 217-0901
Wardlaw Claims Service Customer Service vs. Competitors
Compared to its competitors, Wardlaw Claims Service's Customer Service score is rated right below Pacesetter.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mars | 3.9/5 |
| Pacesetter | 1.5/5 |
| Wardlaw Claims Service | 1.5/5 |
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Consumer vs. Employees
Wardlaw Claims Service scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Wardlaw Claims Service would recommend the brand to a friend. ENPS measures how likely Wardlaw Claims Service employees would recommend working at Wardlaw Claims Service to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
