-18
NPS
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Wargaming.net
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About Wargaming.net's Brand
Wargaming is a gaming service that unites all of Wargaming’s MMO games into a singular experience. Among its major competitors, Wargaming.net is ranked in 2nd place for NPS while Blizzard Entertainment is 1st, and QIWI is 3rd.
Brand at a Glance
83%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Wargaming.net Ranking
- #2 / 3 of its competitors
Wargaming.net NPS
Wargaming.net's Net Promoter Score (NPS) is a -18 with 33% Promoters, 16% Passives, and 51% Detractors. Net Promoter Score tracks whether Wargaming.net's customers would recommend using the product based on a scale of -100 to 100.
Wargaming.net Overall NPS
| 33% | Promoters |
|---|---|
| 16% | Passives |
| 51% | Detractors |
Wargaming.net NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -20 | Dec 2023 | -20 |
Jan 2024 -18 | Jan 2024 | -18 |
Feb 2024 -21 | Feb 2024 | -21 |
Apr 2024 -20 | Apr 2024 | -20 |
Jun 2024 -22 | Jun 2024 | -22 |
Jul 2024 -20 | Jul 2024 | -20 |
Nov 2024 -19 | Nov 2024 | -19 |
Jan 2025 -19 | Jan 2025 | -19 |
Mar 2025 -19 | Mar 2025 | -19 |
Apr 2025 -19 | Apr 2025 | -19 |
May 2025 -20 | May 2025 | -20 |
Oct 2025 -18 | Oct 2025 | -18 |
How Other Brands Compare
Wargaming.net is ranked second for NPS among its competitors. Blizzard Entertainment and QIWI come in first and third.
Wargaming.net |  Blizzard Entertainment |  QIWI | |
| Global Ranking | #- | #366 | #- |
| NPS | -18 | 10 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $77.90B | $547.31M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wargaming.net NPS by Gender
Wargaming.net's NPS was rated -35 by Male customers on Comparably.
Male
-35
Wargaming.net's NPS was rated -35 by Male customers on Comparably.
28%
Promoters
9%
Passives
63%
Detractors
Female
N/A
Wargaming.net's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wargaming.net NPS by Ethnicity
Wargaming.net's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -50 | Other | -50 |
Wargaming.net NPS by Age
Wargaming.net's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Wargaming.net NPS by Usage
Wargaming.net's NPS was rated the highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -64 | 2 to 5 Years | -64 |
5 to 10 Years -27 | 5 to 10 Years | -27 |
Over 10 Years -26 | Over 10 Years | -26 |
Wargaming.net NPS vs. Competitors
Compared to its competitors, Wargaming.net's NPS is rated right below QIWI.
| COMPANY | NPS Score | |
|---|---|---|
| Blizzard Entertainment | 10 |
| QIWI | N/A |
| Wargaming.net | -18 |
Wargaming.net Customer Reviews
Out of the 10 Wargaming.net customer reviews 4 were positive and 6 were constructive. Wargaming.net customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Wargaming.net Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Wargaming.net users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wargaming.net Customer Loyalty Score by Gender
Wargaming.net's Customer Loyalty score was rated 90 by Male customers on Comparably.
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Male
90%
Yes
Female
N/A
Yes
Wargaming.net Customer Loyalty Score by Ethnicity
Wargaming.net's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wargaming.net.
91
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
93
out of 100
Other
Wargaming.net Customer Loyalty Score by Age
Wargaming.net's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wargaming.net.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 85% | 26-30 | 85% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
46-50 100% | 46-50 | 100% |
66+ 100% | 66+ | 100% |
Wargaming.net Customer Loyalty Score by Usage
Wargaming.net's Customer Loyalty score was rated the highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Wargaming.net Customer Loyalty Score by Industry
Wargaming.net's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Media and Entertainment industry customers.
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Wargaming.net Customer Loyalty vs. Competitors
Compared to its competitors, Wargaming.net's Customer Loyalty score is rated right above Blizzard Entertainment.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wargaming.net | 83% |
| Blizzard Entertainment | 75% |
| QIWI | N/A |
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Wargaming.net Product Quality
2.9/5
Wargaming.net has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Wargaming.net Product Information
Wargaming.net’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wargaming.net's product the highest. Reviewers from the Media and Entertainment industry rated Wargaming.net the lowest at 2.3.
- Website
- http://na.wargaming.net/
- Company Size
- 501-1,000 Employees
Industry
Tech
Gaming
Quick Insights into Wargaming.net Product Quality
Wargaming.net's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 46-50.
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Ranked Wargaming.net Product Quality the Highest
Ranked Wargaming.net Product Quality the Lowest
Wargaming.net Product Quality Score by Gender
Wargaming.net's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Wargaming.net Product Quality Score by Ethnicity
Wargaming.net's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wargaming.net.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 2.4 | Other | 2.4 |
Wargaming.net Product Quality Score by Age
Wargaming.net's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wargaming.net.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.1 | 26-30 | 2.1 |
31-35 3 | 31-35 | 3 |
36-40 2.5 | 36-40 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
66+ 2 | 66+ | 2 |
Wargaming.net Product Quality Score by Usage
Wargaming.net's Product Quality score was rated the highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Wargaming.net Product Quality Score by Industry
Wargaming.net's Product Quality score was rated the highest by Tech industry customers, and the lowest by Media and Entertainment industry customers.
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Wargaming.net Product Quality vs. Competitors
Compared to its competitors, Wargaming.net's Product Quality score is rated right above QIWI, and is preceded by Blizzard Entertainment.
| COMPANY | Product Quality Score | |
|---|---|---|
| Blizzard Entertainment | 3.5/5 |
| Wargaming.net | 2.9/5 |
| QIWI | N/A |
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Wargaming.net Pricing
Wargaming.net ROI & Value For Money
2.7/5
Wargaming.net has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Wargaming.net Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Media and Entertainment industry think that they had the lowest ROI from Wargaming.net.
Quick Insights into Wargaming.net ROI
Wargaming.net's ROI score was rated highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
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Ranked Wargaming.net ROI the Highest
Ranked Wargaming.net ROI the Lowest
Wargaming.net ROI Score by Gender
Wargaming.net's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Wargaming.net ROI Score by Ethnicity
Wargaming.net's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wargaming.net.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.6 | Other | 2.6 |
Wargaming.net ROI Score by Age
Wargaming.net's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wargaming.net.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2 | 26-30 | 2 |
31-35 2.8 | 31-35 | 2.8 |
36-40 2.7 | 36-40 | 2.7 |
46-50 1.5 | 46-50 | 1.5 |
66+ 3.3 | 66+ | 3.3 |
Wargaming.net ROI Score by Usage
Wargaming.net's ROI score was rated the highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wargaming.net ROI Score by Industry
Wargaming.net's ROI score was rated the highest by Tech industry customers, and the lowest by Media and Entertainment industry customers.
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Wargaming.net Pricing vs. Competitors
Compared to its competitors, Wargaming.net's ROI score is rated right above QIWI, and is preceded by Blizzard Entertainment.
| COMPANY | Pricing Score | |
|---|---|---|
| Blizzard Entertainment | 3.2/5 |
| Wargaming.net | 2.7/5 |
| QIWI | N/A |
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Wargaming.net Customer Satisfaction (CSAT)
Wargaming.net Customer Satisfaction (CSAT) Score
51 / 100
Wargaming.net has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
22%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
10%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wargaming.net Customer Satisfaction
Wargaming.net's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
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Ranked Wargaming.net Customer Satisfaction the Highest
Ranked Wargaming.net Customer Satisfaction the Lowest
Wargaming.net Customer Satisfaction Score by Gender
Wargaming.net's Customer Satisfaction score was rated 38 by Male customers on Comparably.
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38 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 16% | |
Very Dissatisfied | 44% |
Wargaming.net Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wargaming.net's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
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30 / 100
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
45%
CSAT according to Other
Wargaming.net's Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.
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63 / 100
Very Satisfied
27%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
27%
Wargaming.net Customer Satisfaction Score by Age
Wargaming.net's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Wargaming.net.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 66+ | 67% |
Wargaming.net Customer Satisfaction Score by Usage
Wargaming.net's Customer Satisfaction score was rated the highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wargaming.net Customer Satisfaction Score by Industry
Wargaming.net's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Media and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Wargaming.net Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 49,
"stars": 0,
"csatScore": 49,
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"scoreClassName": "max",
"scoreLabel": 49
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 33,
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}Wargaming.net Customer Satisfaction vs. Competitors
Compared to its competitors, Wargaming.net's Customer Satisfaction score is rated right above Blizzard Entertainment.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wargaming.net | 51% |
| Blizzard Entertainment | 43% |
| QIWI | 0% |
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Wargaming.net Customer Service
2.7/5
Wargaming.net has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Wargaming.net's Customer Service
Website
http://na.wargaming.net/
Quick Insights into Wargaming.net Customer Service
Wargaming.net's Customer Service score was rated highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Wargaming.net Customer Service the Highest
Ranked Wargaming.net Customer Service the Lowest
Wargaming.net Customer Service Score by Gender
Wargaming.net's Customer Service score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Wargaming.net Customer Service Score by Ethnicity
Wargaming.net's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wargaming.net.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.2 | Other | 2.2 |
Wargaming.net Customer Service Score by Age
Wargaming.net's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.8 | 31-35 | 2.8 |
36-40 2.4 | 36-40 | 2.4 |
46-50 1.8 | 46-50 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Wargaming.net Customer Service Score by Usage
Wargaming.net's Customer Service score was rated the highest by customers who have used Wargaming.net's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wargaming.net Customer Service Score by Industry
Wargaming.net's Customer Service score was rated the highest by Tech industry customers, and the lowest by Media and Entertainment industry customers.
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Wargaming.net Customer Service vs. Competitors
Compared to its competitors, Wargaming.net's Customer Service score is rated right above QIWI, and is preceded by Blizzard Entertainment.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blizzard Entertainment | 3.2/5 |
| Wargaming.net | 2.7/5 |
| QIWI | N/A |
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Wargaming.net as an Employer
3.2/5
Wargaming.net has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Wargaming.net scored a -18 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Wargaming.net would recommend the brand to a friend. ENPS measures how likely Wargaming.net employees would recommend working at Wargaming.net to a friend.
Net Promoter Score
-18
NPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
