-100
NPS
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Wausau Financial Systems
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About Wausau Financial Systems' Brand
"WAUSAU Financial Systems offers fully bundled integrated receivables, paperless treasury and remote deposit capture solutions." Among its major competitors, Wausau Financial Systems is ranked in 2nd place for NPS while Fiserv is 1st.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
Wausau Financial Systems Ranking
- #2 / 2 of its competitors
Wausau Financial Systems NPS
Wausau Financial Systems's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Wausau Financial Systems's customers would recommend using the product based on a scale of -100 to 100.
Wausau Financial Systems Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Wausau Financial Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
How Other Brands Compare
Wausau Financial Systems is ranked second for NPS among its competitors. Fiserv comes in first.
Wausau Financial Systems |  Fiserv | |
| Global Ranking | #- | #319 |
| NPS | -100 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $74.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wausau Financial Systems NPS vs. Competitors
Compared to its competitors, Wausau Financial Systems's NPS is rated right below Fiserv.
| COMPANY | NPS Score | |
|---|---|---|
| Fiserv | -12 |
| Wausau Financial Systems | -100 |
Wausau Financial Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wausau Financial Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wausau Financial Systems Customer Loyalty vs. Competitors
Compared to its competitors, Wausau Financial Systems's Customer Loyalty score is rated right above Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wausau Financial Systems | 100% |
| Fiserv | 76% |
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Wausau Financial Systems Product Quality
4/5
Wausau Financial Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Wausau Financial Systems Product Information
Wausau Financial Systems’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.wausaufs.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Wausau Financial Systems Product Quality vs. Competitors
Compared to its competitors, Wausau Financial Systems's Product Quality score is rated right above Fiserv.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wausau Financial Systems | 4/5 |
| Fiserv | 3.3/5 |
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Wausau Financial Systems Pricing
Wausau Financial Systems ROI & Value For Money
2/5
Wausau Financial Systems has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Wausau Financial Systems Pricing vs. Competitors
Compared to its competitors, Wausau Financial Systems's ROI score is rated right below Fiserv.
| COMPANY | Pricing Score | |
|---|---|---|
| Fiserv | 2.9/5 |
| Wausau Financial Systems | 2/5 |
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Wausau Financial Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wausau Financial Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Wausau Financial Systems's Customer Satisfaction score is rated right below Fiserv.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fiserv | 48% |
| Wausau Financial Systems | 0% |
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Wausau Financial Systems Customer Service
2/5
Wausau Financial Systems has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Wausau Financial Systems's Customer Service
Address
Mosinee, WI
Website
www.wausaufs.com
Wausau Financial Systems Customer Service vs. Competitors
Compared to its competitors, Wausau Financial Systems's Customer Service score is rated right below Fiserv.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fiserv | 3.1/5 |
| Wausau Financial Systems | 2/5 |
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Consumer vs. Employees
Wausau Financial Systems scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Wausau Financial Systems would recommend the brand to a friend. ENPS measures how likely Wausau Financial Systems employees would recommend working at Wausau Financial Systems to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
