-100
NPS
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WEA Trust
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About WEA Trust's Brand
Among its major competitors, WEA Trust is ranked in 2nd place for NPS while Planned Parenthood is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
WEA Trust Ranking
- #2 / 2 of its competitors
WEA Trust NPS
WEA Trust's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether WEA Trust's customers would recommend using the product based on a scale of -100 to 100.
WEA Trust Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
WEA Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
WEA Trust is ranked second for NPS among its competitors. Planned Parenthood comes in first.
WEA Trust |  Planned Parenthood | |
| Global Ranking | #- | #986 |
| NPS | -100 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WEA Trust NPS vs. Competitors
Compared to its competitors, WEA Trust's NPS is rated right below Planned Parenthood.
| COMPANY | NPS Score | |
|---|---|---|
| Planned Parenthood | 56 |
| WEA Trust | -100 |
WEA Trust Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of WEA Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WEA Trust Customer Loyalty vs. Competitors
Compared to its competitors, WEA Trust's Customer Loyalty score is rated right below Planned Parenthood.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Planned Parenthood | 80% |
| WEA Trust | 10% |
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WEA Trust Product Quality
1.5/5
WEA Trust has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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WEA Trust Product Information
WEA Trust’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://weatrust.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Content
WEA Trust Product Quality vs. Competitors
Compared to its competitors, WEA Trust's Product Quality score is rated right below Planned Parenthood.
| COMPANY | Product Quality Score | |
|---|---|---|
| Planned Parenthood | 4.2/5 |
| WEA Trust | 1.5/5 |
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WEA Trust Pricing
WEA Trust ROI & Value For Money
1.5/5
WEA Trust has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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WEA Trust Pricing vs. Competitors
Compared to its competitors, WEA Trust's ROI score is rated right below Planned Parenthood.
| COMPANY | Pricing Score | |
|---|---|---|
| Planned Parenthood | 4.4/5 |
| WEA Trust | 1.5/5 |
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WEA Trust Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WEA Trust Customer Satisfaction vs. Competitors
Compared to its competitors, WEA Trust's Customer Satisfaction score is rated right below Planned Parenthood.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Planned Parenthood | 80% |
| WEA Trust | 0% |
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WEA Trust Customer Service
1.5/5
WEA Trust has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About WEA Trust's Customer Service
Website
http://weatrust.com
WEA Trust Customer Service vs. Competitors
Compared to its competitors, WEA Trust's Customer Service score is rated right below Planned Parenthood.
| COMPANY | Customer Service Score | |
|---|---|---|
| Planned Parenthood | 4.4/5 |
| WEA Trust | 1.5/5 |
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WEA Trust as an Employer
3.2/5
WEA Trust has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
WEA Trust scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of WEA Trust would recommend the brand to a friend. ENPS measures how likely WEA Trust employees would recommend working at WEA Trust to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
