100
NPS
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Weichai Power
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About Weichai Power's Brand
Among its major competitors, Weichai Power is ranked in 1st place for NPS while Cummins Inc. is 2nd, and KION Group is 3rd.Their current valuation is $2.74B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Weichai Power Ranking
- #1 / 3 of its competitors
Weichai Power NPS
Weichai Power's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Weichai Power's customers would recommend using the product based on a scale of -100 to 100.
Weichai Power Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Weichai Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
How Other Brands Compare
Weichai Power is ranked first for NPS among its competitors. Cummins Inc. and KION Group come in second and third. Among those competitors, it is the second most valued company behind Cummins Inc..
Weichai Power |  Cummins Inc. |  KION Group | |
| Global Ranking | #- | #731 | #- |
| NPS | 100 | 36 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.74B | $36.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weichai Power NPS vs. Competitors
Compared to its competitors, Weichai Power's NPS is rated right above Cummins Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Weichai Power | 100 |
| Cummins Inc. | 36 |
| KION Group | 34 |
Weichai Power Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Weichai Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Weichai Power Customer Loyalty vs. Competitors
Compared to its competitors, Weichai Power's Customer Loyalty score is rated right above KION Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Weichai Power | 100% |
| KION Group | 100% |
| Cummins Inc. | 72% |
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Weichai Power Product Quality
5/5
Weichai Power has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Weichai Power Product Information
Weichai Power’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.weichaipower.com
- Company Size
- 10,000+ Employees
Weichai Power Product Quality vs. Competitors
Compared to its competitors, Weichai Power's Product Quality score is rated right above KION Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Weichai Power | 5/5 |
| KION Group | 5/5 |
| Cummins Inc. | 3.9/5 |
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Weichai Power Pricing
Weichai Power ROI & Value For Money
5/5
Weichai Power has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Weichai Power Pricing vs. Competitors
Compared to its competitors, Weichai Power's ROI score is rated right above Cummins Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Weichai Power | 5/5 |
| Cummins Inc. | 4/5 |
| KION Group | 4/5 |
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Weichai Power Customer Satisfaction (CSAT)
Weichai Power Customer Satisfaction (CSAT) Score
100 / 100
Weichai Power has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Weichai Power Customer Satisfaction vs. Competitors
Compared to its competitors, Weichai Power's Customer Satisfaction score is rated right above KION Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Weichai Power | 100% |
| KION Group | 100% |
| Cummins Inc. | 79% |
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Weichai Power Customer Service
5/5
Weichai Power has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Weichai Power's Customer Service
Address
Fu Shou East Street, Weifang, 261061 British Indian Ocean
Website
www.weichaipower.com
Phone Number
7
Weichai Power Customer Service vs. Competitors
Compared to its competitors, Weichai Power's Customer Service score is rated right above KION Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Weichai Power | 5/5 |
| KION Group | 4.2/5 |
| Cummins Inc. | 4/5 |
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