-58
NPS
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WellCare
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About WellCare's Brand
WellCare Health Plans provides managed care services for government-sponsored health care programs. Among its major competitors, WellCare is ranked in 2nd place for NPS while Humana is 1st.Their current market cap is $17.61B
Brand at a Glance
61%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
WellCare Ranking
- #2 / 2 of its competitors
WellCare NPS
WellCare's Net Promoter Score (NPS) is a -58 with 17% Promoters, 8% Passives, and 75% Detractors. Net Promoter Score tracks whether WellCare's customers would recommend using the product based on a scale of -100 to 100.
WellCare Overall NPS
| 17% | Promoters |
|---|---|
| 8% | Passives |
| 75% | Detractors |
WellCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -50 | Aug 2024 | -50 |
Sep 2024 -50 | Sep 2024 | -50 |
Oct 2024 -51 | Oct 2024 | -51 |
Nov 2024 -53 | Nov 2024 | -53 |
Dec 2024 -56 | Dec 2024 | -56 |
Jan 2025 -58 | Jan 2025 | -58 |
Feb 2025 -56 | Feb 2025 | -56 |
Apr 2025 -56 | Apr 2025 | -56 |
Jun 2025 -54 | Jun 2025 | -54 |
Dec 2025 -57 | Dec 2025 | -57 |
Feb 2026 -57 | Feb 2026 | -57 |
Mar 2026 -59 | Mar 2026 | -59 |
How Other Brands Compare
WellCare is ranked second for NPS among its competitors. Humana comes in first. Among those competitors, it is the second most valued company behind Humana.
WellCare |  Humana | |
| Global Ranking | #- | #300 |
| NPS | -58 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $17.61B | $53.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WellCare NPS by Gender
Male customers rated WellCare's NPS 24 points higher than Female customers.
Male
-60
WellCare's NPS was rated -60 by Male customers on Comparably.
10%
Promoters
20%
Passives
70%
Detractors
Female
-84
WellCare's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
WellCare NPS by Ethnicity
WellCare's NPS was rated -81 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -81 | Caucasian | -81 |
WellCare NPS by Age
WellCare's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
WellCare NPS by Usage
WellCare's NPS was rated the highest by customers who have used WellCare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -82 | Less than 1 Year | -82 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -100 | Over 10 Years | -100 |
WellCare Customer Reviews
Out of the 9 WellCare customer reviews 0 were positive and 9 were constructive. WellCare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
WellCare Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of WellCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WellCare Customer Loyalty Score by Gender
Male customers rated WellCare's Customer Loyalty score 22% higher than Female customers.
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Male
73%
Yes
Female
51%
Yes
WellCare Customer Loyalty Score by Ethnicity
WellCare's Customer Loyalty score was rated 62% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WellCare.
62
out of 100
Caucasian
WellCare Customer Loyalty Score by Age
WellCare's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WellCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 10% | 61-65 | 10% |
66+ 77% | 66+ | 77% |
WellCare Customer Loyalty Score by Usage
WellCare's Customer Loyalty score was rated the highest by customers who have used WellCare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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WellCare Customer Loyalty Score by Industry
WellCare's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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WellCare Customer Loyalty vs. Competitors
Compared to its competitors, WellCare's Customer Loyalty score is rated right below Humana.
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WellCare Product Quality
2.1/5
WellCare has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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WellCare Product Information
WellCare’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WellCare's product the highest. Reviewers from the Arts and Entertainment industry rated WellCare the lowest at 1.5.
- Website
- http://www.wellcare.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into WellCare Product Quality
WellCare's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used WellCare's products/services for Over 10 Years.
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Ranked WellCare Product Quality the Highest
Ranked WellCare Product Quality the Lowest
WellCare Product Quality Score by Gender
Male customers rated WellCare's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
WellCare Product Quality Score by Ethnicity
WellCare's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
WellCare Product Quality Score by Age
WellCare's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WellCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
WellCare Product Quality Score by Usage
WellCare's Product Quality score was rated the highest by customers who have used WellCare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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WellCare Product Quality Score by Industry
WellCare's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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WellCare Product Quality vs. Competitors
Compared to its competitors, WellCare's Product Quality score is rated right below Humana.
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WellCare Pricing
WellCare ROI & Value For Money
2.1/5
WellCare has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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WellCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from WellCare.
Quick Insights into WellCare ROI
WellCare's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked WellCare ROI the Highest
Ranked WellCare ROI the Lowest
WellCare ROI Score by Gender
Male customers rated WellCare's ROI score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
WellCare ROI Score by Ethnicity
WellCare's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WellCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
WellCare ROI Score by Age
WellCare's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WellCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
WellCare ROI Score by Usage
WellCare's ROI score was rated the highest by customers who have used WellCare's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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WellCare ROI Score by Industry
WellCare's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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WellCare Pricing vs. Competitors
Compared to its competitors, WellCare's ROI score is rated right below Humana.
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WellCare Customer Satisfaction (CSAT)
WellCare Customer Satisfaction (CSAT) Score
24 / 100
WellCare has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
16%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WellCare Customer Satisfaction
WellCare's Customer Satisfaction score was rated highest by customers who have used WellCare's products/services for 2 to 5 Years, and rated lowest by customers who have used WellCare's products/services for Over 10 Years.
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Ranked WellCare Customer Satisfaction the Highest
Ranked WellCare Customer Satisfaction the Lowest
WellCare Customer Satisfaction Score by Gender
Male customers rated WellCare's Customer Satisfaction score 8 points higher than Female customers.
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17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 17% | |
Very Dissatisfied | 61% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 73% |
WellCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WellCare's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
71%
WellCare Customer Satisfaction Score by Age
WellCare's Customer Satisfaction score was rated 9 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WellCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 9% |
WellCare Customer Satisfaction Score by Usage
WellCare's Customer Satisfaction score was rated the highest by customers who have used WellCare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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WellCare Customer Satisfaction Score by Industry
WellCare's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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{
"title": "WellCare Customer Satisfaction Score by Industry",
"text": "WellCare's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "WellCare's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "WellCare's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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},
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"groupId": 522,
"score": 33,
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"scoreClassName": "max",
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}WellCare Customer Satisfaction vs. Competitors
Compared to its competitors, WellCare's Customer Satisfaction score is rated right below Humana.
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VS
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WellCare Customer Service
1.8/5
WellCare has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About WellCare's Customer Service
Address
Tampa, FL
Website
http://www.wellcare.com/
Quick Insights into WellCare Customer Service
WellCare's Customer Service score was rated highest by customers who have used WellCare's products/services for 1 to 2 Years, and rated lowest by customers who have used WellCare's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked WellCare's Customer Service score.
Ranked WellCare Customer Service the Highest
Ranked WellCare Customer Service the Lowest
WellCare Customer Service Score by Gender
Male customers rated WellCare's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
WellCare Customer Service Score by Ethnicity
WellCare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WellCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WellCare Customer Service Score by Age
WellCare's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WellCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
WellCare Customer Service Score by Usage
WellCare's Customer Service score was rated the highest by customers who have used WellCare's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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WellCare Customer Service Score by Industry
WellCare's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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WellCare Customer Service vs. Competitors
Compared to its competitors, WellCare's Customer Service score is rated right below Humana.
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WellCare as an Employer
3.3/5
WellCare has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
WellCare scored a -58 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of WellCare would recommend the brand to a friend. ENPS measures how likely WellCare employees would recommend working at WellCare to a friend.
Net Promoter Score
-58
NPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 38% | Promoters |
|---|---|
| 23% | Passive |
| 39% | Detractors |
