31
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
WGSN
Marketing or Exec? Claim Your Free Account
About WGSN's Brand
"WGSN provides subscription-based trend forecasting services for consumer lifestyle, interiors and big data retail analytics industries." Among its major competitors, WGSN is ranked in 2nd place for NPS while DUFL is 1st, and Topshop is 3rd.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
WGSN Ranking
- #2 / 4 of its competitors
WGSN NPS
WGSN's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether WGSN's customers would recommend using the product based on a scale of -100 to 100.
WGSN Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
WGSN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 34 | Mar 2023 | 34 |
Apr 2023 34 | Apr 2023 | 34 |
May 2023 31 | May 2023 | 31 |
Jul 2023 27 | Jul 2023 | 27 |
Nov 2023 24 | Nov 2023 | 24 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 30 | Feb 2024 | 30 |
Apr 2024 32 | Apr 2024 | 32 |
Aug 2024 29 | Aug 2024 | 29 |
Feb 2025 31 | Feb 2025 | 31 |
Mar 2025 32 | Mar 2025 | 32 |
Jul 2025 30 | Jul 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WGSN NPS by Gender
WGSN's NPS was rated 17 by Female customers on Comparably.
Female
17
WGSN's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
WGSN's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
WGSN NPS by Ethnicity
WGSN's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
WGSN NPS by Age
WGSN's NPS was rated 43 points by customers ages 18-25 on Comparably.
WGSN NPS by Usage
WGSN's NPS was rated the highest by customers who have used WGSN's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
WGSN Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of WGSN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WGSN Customer Loyalty Score by Gender
WGSN's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WGSN.
Female
55%
Yes
Male
N/A
Yes
WGSN Customer Loyalty Score by Ethnicity
WGSN's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WGSN.
40
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
WGSN Customer Loyalty Score by Age
WGSN's Customer Loyalty score was rated 61% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WGSN.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 61% | 18-25 | 61% |
WGSN Customer Loyalty Score by Usage
WGSN's Customer Loyalty score was rated 40% by customers who have used WGSN's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WGSN Customer Loyalty Score by Industry
WGSN's Customer Loyalty score was rated 78% by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WGSN Customer Loyalty vs. Competitors
Compared to its competitors, WGSN's Customer Loyalty score is rated right above Topshop, and is preceded by DUFL.
Unlock WGSN Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WGSN Customer Loyalty vs. Competitors data and gain insights into your customers today.
WGSN Product Quality
4/5
WGSN has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WGSN's overall Product Quality score rated by its users and customers.
WGSN Product Information
WGSN’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated WGSN's product the highest.
- Website
- http://wgsn.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Quick Insights into WGSN Product Quality
WGSN's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WGSN's Product Quality.
Ranked WGSN Product Quality the Highest
Ranked WGSN Product Quality the Lowest
WGSN Product Quality Score by Gender
WGSN's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WGSN.
Female
3.8/5
Male
N/A
WGSN Product Quality Score by Ethnicity
WGSN's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WGSN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
WGSN Product Quality Score by Age
WGSN's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WGSN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
WGSN Product Quality Score by Usage
WGSN's Product Quality score was rated the highest by customers who have used WGSN's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WGSN Product Quality Score by Industry
WGSN's Product Quality score was rated 4.5 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
WGSN Product Quality vs. Competitors
Compared to its competitors, WGSN's Product Quality score is rated right above Topshop, and is preceded by DUFL.
Unlock WGSN Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WGSN Product Quality vs. Competitors data and gain insights into your customers today.
WGSN Pricing
WGSN ROI & Value For Money
3.7/5
WGSN has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WGSN's overall ROI score rated by its users and customers.
WGSN Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry.
Quick Insights into WGSN ROI
WGSN's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WGSN's ROI score.
Ranked WGSN ROI the Highest
Ranked WGSN ROI the Lowest
WGSN ROI Score by Gender
WGSN's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WGSN.
Female
3.6/5
Male
N/A
WGSN ROI Score by Ethnicity
WGSN's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WGSN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
WGSN ROI Score by Age
WGSN's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WGSN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
WGSN ROI Score by Usage
WGSN's ROI score was rated the highest by customers who have used WGSN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WGSN ROI Score by Industry
WGSN's ROI score was rated 4.7 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
WGSN Pricing vs. Competitors
Compared to its competitors, WGSN's ROI score is rated right above Topshop, and is preceded by DUFL.
Unlock WGSN ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WGSN ROI vs. Competitors data and gain insights into your customers today.
WGSN Customer Satisfaction (CSAT)
WGSN Customer Satisfaction (CSAT) Score
74 / 100
WGSN has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WGSN Customer Satisfaction
WGSN's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WGSN's Customer Satisfaction.
Ranked WGSN Customer Satisfaction the Highest
Ranked WGSN Customer Satisfaction the Lowest
WGSN Customer Satisfaction Score by Gender
WGSN's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WGSN.
67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
WGSN Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WGSN's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WGSN.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
WGSN's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WGSN.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
WGSN Customer Satisfaction Score by Age
WGSN's Customer Satisfaction score was rated 86 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WGSN.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% |
WGSN Customer Satisfaction Score by Usage
WGSN's Customer Satisfaction score was rated 67 points by customers who have used WGSN's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WGSN Customer Satisfaction Score by Industry
WGSN's Customer Satisfaction score was rated 100 points by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "WGSN Customer Satisfaction Score by Industry",
"text": "WGSN's Customer Satisfaction score was rated 100 points by Fashion and Beauty industry customers.",
"bars": [
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "WGSN's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}WGSN Customer Satisfaction vs. Competitors
Compared to its competitors, WGSN's Customer Satisfaction score is rated right above Topshop, and is preceded by DUFL.
Unlock WGSN Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WGSN Customer Satisfaction vs. Competitors data and gain insights into your customers today.
WGSN Customer Service
3.7/5
WGSN has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WGSN's overall Customer Service score rated by its users and customers.
About WGSN's Customer Service
Address
London, MN
Website
http://wgsn.com/
Quick Insights into WGSN Customer Service
WGSN's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WGSN's Customer Service score.
Ranked WGSN Customer Service the Highest
Ranked WGSN Customer Service the Lowest
WGSN Customer Service Score by Gender
WGSN's Customer Service score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WGSN.
Female
3.7/5
Male
N/A
WGSN Customer Service Score by Ethnicity
WGSN's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WGSN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
WGSN Customer Service Score by Age
WGSN's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WGSN.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
WGSN Customer Service Score by Usage
WGSN's Customer Service score was rated the highest by customers who have used WGSN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WGSN Customer Service Score by Industry
WGSN's Customer Service score was rated 4.9 stars by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
WGSN Customer Service vs. Competitors
Compared to its competitors, WGSN's Customer Service score is rated right above Topshop, and is preceded by DUFL.
Unlock WGSN Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WGSN Customer Service vs. Competitors data and gain insights into your customers today.
WGSN as an Employer
2.2/5
WGSN has a 2.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
WGSN scored a 31 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of WGSN would recommend the brand to a friend. ENPS measures how likely WGSN employees would recommend working at WGSN to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
