24
NPS
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Wintrust Bank
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About Wintrust Bank's Brand
Wintrust Bank is more than just a great bank. It is a true community bank. Among its major competitors, Wintrust Bank is ranked in 1st place for NPS while Northern Trust is 2nd, and BMO Harris Bank is 3rd.
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Wintrust Bank Ranking
- #1 / 4 of its competitors
Wintrust Bank NPS
Wintrust Bank's Net Promoter Score (NPS) is a 24 with 59% Promoters, 6% Passives, and 35% Detractors. Net Promoter Score tracks whether Wintrust Bank's customers would recommend using the product based on a scale of -100 to 100.
Wintrust Bank Overall NPS
| 59% | Promoters |
|---|---|
| 6% | Passives |
| 35% | Detractors |
Wintrust Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 20 | Dec 2022 | 20 |
Apr 2023 33 | Apr 2023 | 33 |
Jun 2023 15 | Jun 2023 | 15 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 11 | Oct 2023 | 11 |
Dec 2023 10 | Dec 2023 | 10 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 14 | Mar 2024 | 14 |
Jan 2025 13 | Jan 2025 | 13 |
Jul 2025 19 | Jul 2025 | 19 |
Aug 2025 22 | Aug 2025 | 22 |
How Other Brands Compare
Wintrust Bank is ranked first for NPS among its competitors. Northern Trust and BMO Harris Bank come in second and third, with MB Financial coming in at #4.
Wintrust Bank |  Northern Trust |  BMO Harris Bank |  MB Financial | |
| Global Ranking | #- | #671 | #- | #- |
| NPS | 24 | 14 | -22 | - |
| Valuation Updated every 24 hours for public companies | - | $21.85B | $51.94B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wintrust Bank NPS by Gender
Male customers rated Wintrust Bank's NPS 130 points higher than Female customers.
Male
80
Wintrust Bank's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
-50
Wintrust Bank's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Wintrust Bank NPS by Ethnicity
Wintrust Bank's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Wintrust Bank NPS by Usage
Wintrust Bank's NPS was rated 100 points by customers who have used Wintrust Bank's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Wintrust Bank NPS vs. Competitors
Compared to its competitors, Wintrust Bank's NPS is rated right above Northern Trust.
| COMPANY | NPS Score | |
|---|---|---|
| Wintrust Bank | 24 |
| Northern Trust | 14 |
| MB Financial | N/A |
 | Chase Capital Partners | N/A |
| BMO Harris Bank | -22 |
Wintrust Bank Customer Reviews
Out of the 3 Wintrust Bank customer reviews 2 were positive and 1 was constructive. Wintrust Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Wintrust Bank Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Wintrust Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wintrust Bank Customer Loyalty Score by Gender
Male customers rated Wintrust Bank's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
Wintrust Bank Customer Loyalty Score by Ethnicity
Wintrust Bank's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Wintrust Bank Customer Loyalty Score by Usage
Wintrust Bank's Customer Loyalty score was rated 100% by customers who have used Wintrust Bank's products/services for Over 10 Years.
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Wintrust Bank Customer Loyalty Score by Industry
Wintrust Bank's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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Wintrust Bank Customer Loyalty vs. Competitors
Compared to its competitors, Wintrust Bank's Customer Loyalty score is rated right above Northern Trust.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wintrust Bank | 82% |
| Northern Trust | 81% |
| BMO Harris Bank | 78% |
| MB Financial | N/A |
| Chase Capital Partners | N/A |
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Wintrust Bank Product Quality
3.8/5
Wintrust Bank has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Wintrust Bank Product Information
Wintrust Bank’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Wintrust Bank's product the highest.
- Website
- http://www.wintrustbank.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
FinTech
Quick Insights into Wintrust Bank Product Quality
Wintrust Bank's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Female customers.
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Ranked Wintrust Bank Product Quality the Highest
Ranked Wintrust Bank Product Quality the Lowest
Wintrust Bank Product Quality Score by Gender
Male customers rated Wintrust Bank's Product Quality score 3.2 stars higher than Female customers.
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Male
4.8/5
Female
1.6/5
Wintrust Bank Product Quality Score by Ethnicity
Wintrust Bank's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Wintrust Bank Product Quality Score by Usage
Wintrust Bank's Product Quality score was rated 5 stars by customers who have used Wintrust Bank's products/services for Over 10 Years.
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Wintrust Bank Product Quality Score by Industry
Wintrust Bank's Product Quality score was rated 5 stars by Banking and Financial Services industry customers.
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Wintrust Bank Product Quality vs. Competitors
Compared to its competitors, Wintrust Bank's Product Quality score is rated right above Northern Trust.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wintrust Bank | 3.8/5 |
| Northern Trust | 3.5/5 |
| BMO Harris Bank | 2.5/5 |
| MB Financial | N/A |
| Chase Capital Partners | N/A |
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Wintrust Bank Pricing
Wintrust Bank ROI & Value For Money
3.3/5
Wintrust Bank has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Wintrust Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Wintrust Bank ROI
Wintrust Bank's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Female customers.
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Ranked Wintrust Bank ROI the Highest
Ranked Wintrust Bank ROI the Lowest
Wintrust Bank ROI Score by Gender
Male customers rated Wintrust Bank's ROI score 2.9 stars higher than Female customers.
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Male
4.5/5
Female
1.6/5
Wintrust Bank ROI Score by Ethnicity
Wintrust Bank's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Wintrust Bank ROI Score by Usage
Wintrust Bank's ROI score was rated 5 stars by customers who have used Wintrust Bank's products/services for Over 10 Years.
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Wintrust Bank ROI Score by Industry
Wintrust Bank's ROI score was rated 5 stars by Banking and Financial Services industry customers.
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Wintrust Bank Pricing vs. Competitors
Compared to its competitors, Wintrust Bank's ROI score is rated right above BMO Harris Bank, and is preceded by Northern Trust.
| COMPANY | Pricing Score | |
|---|---|---|
| Northern Trust | 3.4/5 |
| Wintrust Bank | 3.3/5 |
| BMO Harris Bank | 2.5/5 |
| MB Financial | N/A |
| Chase Capital Partners | N/A |
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Wintrust Bank Customer Satisfaction (CSAT)
Wintrust Bank Customer Satisfaction (CSAT) Score
69 / 100
Wintrust Bank has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
69%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wintrust Bank Customer Satisfaction
Wintrust Bank's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Wintrust Bank Customer Satisfaction the Highest
Ranked Wintrust Bank Customer Satisfaction the Lowest
Wintrust Bank Customer Satisfaction Score by Gender
Male customers rated Wintrust Bank's Customer Satisfaction score 50 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Wintrust Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wintrust Bank's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Wintrust Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Wintrust Bank's Customer Satisfaction score is rated right above Northern Trust.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wintrust Bank | 69% |
| Northern Trust | 65% |
| BMO Harris Bank | 35% |
| MB Financial | 0% |
| Chase Capital Partners | 0% |
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Wintrust Bank Customer Service
3.5/5
Wintrust Bank has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Wintrust Bank's Customer Service
Address
190 South La Salle Street 22nd Floor, Chicago, IL 60603
Website
http://www.wintrustbank.com/
Quick Insights into Wintrust Bank Customer Service
Wintrust Bank's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Female customers.
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Ranked Wintrust Bank Customer Service the Highest
Ranked Wintrust Bank Customer Service the Lowest
Wintrust Bank Customer Service Score by Gender
Male customers rated Wintrust Bank's Customer Service score 3 stars higher than Female customers.
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Male
4.6/5
Female
1.6/5
Wintrust Bank Customer Service Score by Ethnicity
Wintrust Bank's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Wintrust Bank Customer Service Score by Usage
Wintrust Bank's Customer Service score was rated 5 stars by customers who have used Wintrust Bank's products/services for Over 10 Years.
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Wintrust Bank Customer Service Score by Industry
Wintrust Bank's Customer Service score was rated 5 stars by Banking and Financial Services industry customers.
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Wintrust Bank Customer Service vs. Competitors
Compared to its competitors, Wintrust Bank's Customer Service score is rated right above Northern Trust.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wintrust Bank | 3.5/5 |
| Northern Trust | 3.5/5 |
| BMO Harris Bank | 2.4/5 |
| MB Financial | N/A |
| Chase Capital Partners | N/A |
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Wintrust Bank as an Employer
3.0/5
Wintrust Bank has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Wintrust Bank scored a 24 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Wintrust Bank would recommend the brand to a friend. ENPS measures how likely Wintrust Bank employees would recommend working at Wintrust Bank to a friend.
Net Promoter Score
24
NPS Score
| 59% | Promoters |
|---|---|
| 6% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
