-50
NPS
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Wireless Vision
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About Wireless Vision's Brand
Wireless Vision operates more than 650 T-Mobile-branded retail stores nationwide. Making the company the largest T-Mobile Exclusive Partner in the country. Among its major competitors, Wireless Vision is ranked in 2nd place for NPS while T-Mobile is 1st, and Spring Mobile is 3rd.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Wireless Vision Ranking
- #2 / 3 of its competitors
Wireless Vision NPS
Wireless Vision's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Wireless Vision's customers would recommend using the product based on a scale of -100 to 100.
Wireless Vision Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Wireless Vision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
How Other Brands Compare
Wireless Vision is ranked second for NPS among its competitors. T-Mobile and Spring Mobile come in first and third.
Wireless Vision |  T-Mobile |  Spring Mobile | |
| Global Ranking | #- | #107 | #- |
| NPS | -50 | -4 | - |
| Valuation Updated every 24 hours for public companies | - | $158.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wireless Vision NPS vs. Competitors
Compared to its competitors, Wireless Vision's NPS is rated right below T-Mobile.
| COMPANY | NPS Score | |
|---|---|---|
| Spring Mobile | N/A |
| T-Mobile | -4 |
| Wireless Vision | -50 |
Wireless Vision Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Wireless Vision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wireless Vision Customer Loyalty vs. Competitors
Compared to its competitors, Wireless Vision's Customer Loyalty score is rated right above Spring Mobile, and is preceded by T-Mobile.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| T-Mobile | 82% |
| Wireless Vision | 55% |
| Spring Mobile | N/A |
Unlock Wireless Vision Customer Loyalty vs. Competitors Data
VS
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Wireless Vision Product Quality
2.2/5
Wireless Vision has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Wireless Vision's overall Product Quality score rated by its users and customers.
Wireless Vision Product Information
Wireless Vision’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Wireless Vision Product Quality vs. Competitors
Compared to its competitors, Wireless Vision's Product Quality score is rated right above Spring Mobile, and is preceded by T-Mobile.
| COMPANY | Product Quality Score | |
|---|---|---|
| T-Mobile | 3.1/5 |
| Wireless Vision | 2.2/5 |
| Spring Mobile | N/A |
Unlock Wireless Vision Product Quality vs. Competitors Data
VS
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Wireless Vision Pricing
Wireless Vision ROI & Value For Money
1.5/5
Wireless Vision has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Wireless Vision Pricing vs. Competitors
Compared to its competitors, Wireless Vision's ROI score is rated right above Spring Mobile, and is preceded by T-Mobile.
| COMPANY | Pricing Score | |
|---|---|---|
| T-Mobile | 3/5 |
| Wireless Vision | 1.5/5 |
| Spring Mobile | N/A |
Unlock Wireless Vision ROI vs. Competitors Data
VS
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Wireless Vision Customer Satisfaction (CSAT)
Wireless Vision Customer Satisfaction (CSAT) Score
50 / 100
Wireless Vision has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wireless Vision Customer Satisfaction vs. Competitors
Compared to its competitors, Wireless Vision's Customer Satisfaction score is rated right above Spring Mobile, and is preceded by T-Mobile.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| T-Mobile | 50% |
| Wireless Vision | 50% |
| Spring Mobile | 0% |
Unlock Wireless Vision Customer Satisfaction vs. Competitors Data
VS
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Wireless Vision Customer Service
2/5
Wireless Vision has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Wireless Vision's Customer Service
Address
40700 Woodward, Bloomfield Hills, MI 48304
Website
http://www.wirelessvision.com/
Phone Number
6035024508
Wireless Vision's Social Links
Wireless Vision Customer Service vs. Competitors
Compared to its competitors, Wireless Vision's Customer Service score is rated right above Spring Mobile, and is preceded by T-Mobile.
| COMPANY | Customer Service Score | |
|---|---|---|
| T-Mobile | 3/5 |
| Wireless Vision | 2/5 |
| Spring Mobile | N/A |
Unlock Wireless Vision Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wireless Vision Customer Service vs. Competitors data and gain insights into your customers today.
Wireless Vision as an Employer
2.8/5
Wireless Vision has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Wireless Vision scored a -50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Wireless Vision would recommend the brand to a friend. ENPS measures how likely Wireless Vision employees would recommend working at Wireless Vision to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 34% | Promoters |
|---|---|
| 12% | Passive |
| 54% | Detractors |
