100
NPS
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WNYC Radio
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About WNYC Radio's Brand
WNYC Radio offers live streams of news, commentary, cultural reporting, storytelling, and music. Among its major competitors, WNYC Radio is ranked in 1st place for NPS while Univision is 2nd, and Slacker is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
WNYC Radio Ranking
- #1 / 4 of its competitors
WNYC Radio NPS
WNYC Radio's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WNYC Radio's customers would recommend using the product based on a scale of -100 to 100.
WNYC Radio Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WNYC Radio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
WNYC Radio is ranked first for NPS among its competitors. Univision and Slacker come in second and third, with Spanish Broadcasting System coming in at #4.
WNYC Radio |  Univision |  Slacker |  Spanish Broadcasting System | |
| Global Ranking | #- | #334 | #- | #- |
| NPS | 100 | 25 | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.64B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WNYC Radio NPS vs. Competitors
Compared to its competitors, WNYC Radio's NPS is rated right above Univision.
| COMPANY | NPS Score | |
|---|---|---|
| WNYC Radio | 100 |
| Univision | 25 |
WNYC Radio Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WNYC Radio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WNYC Radio Customer Loyalty vs. Competitors
Compared to its competitors, WNYC Radio's Customer Loyalty score is rated right above Univision.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WNYC Radio | 100% |
| Univision | 75% |
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WNYC Radio Product Quality
5/5
WNYC Radio has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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WNYC Radio Product Information
WNYC Radio’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.wnyc.org/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
WNYC Radio Product Quality vs. Competitors
Compared to its competitors, WNYC Radio's Product Quality score is rated right above Univision.
| COMPANY | Product Quality Score | |
|---|---|---|
| WNYC Radio | 5/5 |
| Univision | 3.5/5 |
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WNYC Radio Pricing
WNYC Radio ROI & Value For Money
4.5/5
WNYC Radio has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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WNYC Radio Pricing vs. Competitors
Compared to its competitors, WNYC Radio's ROI score is rated right above Univision.
| COMPANY | Pricing Score | |
|---|---|---|
| WNYC Radio | 4.5/5 |
| Univision | 3.6/5 |
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WNYC Radio Customer Satisfaction (CSAT)
WNYC Radio Customer Satisfaction (CSAT) Score
100 / 100
WNYC Radio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WNYC Radio Customer Satisfaction vs. Competitors
Compared to its competitors, WNYC Radio's Customer Satisfaction score is rated right above Univision.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WNYC Radio | 100% |
| Univision | 67% |
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WNYC Radio Customer Service
5/5
WNYC Radio has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About WNYC Radio's Customer Service
Address
New York City, NY
Website
http://www.wnyc.org/
Phone Number
(646) 829-4000
WNYC Radio Customer Service vs. Competitors
Compared to its competitors, WNYC Radio's Customer Service score is rated right above Univision.
| COMPANY | Customer Service Score | |
|---|---|---|
| WNYC Radio | 5/5 |
| Univision | 3.6/5 |
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