83
NPS
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Wondery
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About Wondery's Brand
Wondery is a network of storytellers and the fastest-growing podcast company in the world, with hit podcasts such as “Dirty John” and “Business Wars.” Among its major competitors, Wondery is ranked in 1st place for NPS while Spotify is 2nd. Overall, Wondery has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $100.00M
Brand at a Glance
78%
Customer Loyalty
4.8/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Wondery Ranking
- #1 / 2 of its competitors
Wondery NPS
Wondery's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Wondery's customers would recommend using the product based on a scale of -100 to 100.
Wondery Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Wondery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 66 | Jan 2021 | 66 |
Dec 2021 75 | Dec 2021 | 75 |
Feb 2022 80 | Feb 2022 | 80 |
Jul 2022 83 | Jul 2022 | 83 |
How Other Brands Compare
Wondery is ranked first for NPS among its competitors. Spotify comes in second. Among those competitors, it is the second most valued company behind Spotify.
Wondery |  Spotify | |
| Global Ranking | #- | #10 |
| NPS | 83 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $100.00M | $49.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wondery Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Wondery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wondery Customer Loyalty vs. Competitors
Compared to its competitors, Wondery's Customer Loyalty score is rated right below Spotify.
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Wondery Product Quality
4.8/5
Wondery has an overall Product Quality score of 4.8 out of 5 stars rated by its users and customers.
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Wondery Product Information
Wondery’s product quality score is a 4.8 out of 5 as rated by its users and customers.
- Website
- https://wondery.com/
- Company Size
- 51-200 Employees
Industry
Media and Entertainment
Wondery Product Quality vs. Competitors
Compared to its competitors, Wondery's Product Quality score is rated right above Spotify.
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Wondery Pricing
Wondery ROI & Value For Money
4.2/5
Wondery has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Wondery Pricing vs. Competitors
Compared to its competitors, Wondery's ROI score is rated right above Spotify.
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Wondery Customer Satisfaction (CSAT)
Wondery Customer Satisfaction (CSAT) Score
50 / 100
Wondery has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wondery Customer Satisfaction vs. Competitors
Compared to its competitors, Wondery's Customer Satisfaction score is rated right below Spotify.
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Wondery Customer Service
4.2/5
Wondery has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Wondery's Customer Service
Address
9229 Sunset Blvd, West Hollywood, CA 90069
Website
https://wondery.com/
Wondery's Social Links
Wondery Customer Service vs. Competitors
Compared to its competitors, Wondery's Customer Service score is rated right above Spotify.
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Wondery as an Employer
4.1/5
Wondery has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wondery scored a 83 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Wondery would recommend the brand to a friend. ENPS measures how likely Wondery employees would recommend working at Wondery to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 58% | Promoters |
|---|---|
| 32% | Passive |
| 10% | Detractors |
