-36
NPS
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Woodforest National Bank
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About Woodforest National Bank's Brand
Among its major competitors, Woodforest National Bank is ranked in 3rd place for NPS while Wells Fargo is 1st, and Navy Federal Credit Union is 2nd.
Brand at a Glance
84%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Woodforest National Bank Ranking
- #3 / 4 of its competitors
Woodforest National Bank NPS
Woodforest National Bank's Net Promoter Score (NPS) is a -36 with 28% Promoters, 8% Passives, and 64% Detractors. Net Promoter Score tracks whether Woodforest National Bank's customers would recommend using the product based on a scale of -100 to 100.
Woodforest National Bank Overall NPS
| 28% | Promoters |
|---|---|
| 8% | Passives |
| 64% | Detractors |
Woodforest National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -38 | Jul 2024 | -38 |
Aug 2024 -40 | Aug 2024 | -40 |
Sep 2024 -40 | Sep 2024 | -40 |
Nov 2024 -41 | Nov 2024 | -41 |
Dec 2024 -41 | Dec 2024 | -41 |
Jan 2025 -41 | Jan 2025 | -41 |
Mar 2025 -39 | Mar 2025 | -39 |
Apr 2025 -39 | Apr 2025 | -39 |
Jun 2025 -37 | Jun 2025 | -37 |
Jul 2025 -37 | Jul 2025 | -37 |
Nov 2025 -35 | Nov 2025 | -35 |
Dec 2025 -37 | Dec 2025 | -37 |
How Other Brands Compare
Woodforest National Bank is ranked third for NPS among its competitors. Wells Fargo and Navy Federal Credit Union come in first and second, with Capital One coming in at #4.
Woodforest National Bank |  Wells Fargo |  Capital One |  Navy Federal Credit Union | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | -36 | 7 | -41 | -24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $54.69B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Woodforest National Bank NPS by Gender
Male customers rated Woodforest National Bank's NPS 1 points higher than Female customers.
Male
-69
Woodforest National Bank's NPS was rated -69 by Male customers on Comparably.
14%
Promoters
3%
Passives
83%
Detractors
Female
-70
Woodforest National Bank's NPS was rated -70 by Female customers on Comparably.
11%
Promoters
8%
Passives
81%
Detractors
Woodforest National Bank NPS by Ethnicity
Woodforest National Bank's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -84 | African American/Black | -84 |
Native American -34 | Native American | -34 |
Other -70 | Other | -70 |
Woodforest National Bank NPS by Age
Woodforest National Bank's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Woodforest National Bank NPS by Usage
Woodforest National Bank's NPS was rated the highest by customers who have used Woodforest National Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -58 | Less than 1 Year | -58 |
1 to 2 Years -28 | 1 to 2 Years | -28 |
2 to 5 Years -46 | 2 to 5 Years | -46 |
5 to 10 Years -56 | 5 to 10 Years | -56 |
Over 10 Years -75 | Over 10 Years | -75 |
Woodforest National Bank NPS vs. Competitors
Compared to its competitors, Woodforest National Bank's NPS is rated right above Capital One, and is preceded by Navy Federal Credit Union.
| COMPANY | NPS Score | |
|---|---|---|
| Wells Fargo | 7 |
| Navy Federal Credit Union | -24 |
| Woodforest National Bank | -36 |
| Capital One | -41 |
Woodforest National Bank Customer Reviews
Out of the 13 Woodforest National Bank customer reviews 2 were positive and 11 were constructive. Woodforest National Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Woodforest National Bank Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Woodforest National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Woodforest National Bank Customer Loyalty Score by Gender
Female customers rated Woodforest National Bank's Customer Loyalty score 8% higher than Male customers.
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Male
80%
Yes
Female
88%
Yes
Woodforest National Bank Customer Loyalty Score by Ethnicity
Woodforest National Bank's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Woodforest National Bank.
81
out of 100
Caucasian
100
out of 100
Hispanic or Latino
79
out of 100
African American/Black
70
out of 100
Native American
89
out of 100
Other
Woodforest National Bank Customer Loyalty Score by Age
Woodforest National Bank's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 46% | 41-45 | 46% |
46-50 87% | 46-50 | 87% |
51-55 100% | 51-55 | 100% |
56-60 81% | 56-60 | 81% |
61-65 87% | 61-65 | 87% |
66+ 90% | 66+ | 90% |
Woodforest National Bank Customer Loyalty Score by Usage
Woodforest National Bank's Customer Loyalty score was rated the highest by customers who have used Woodforest National Bank's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Woodforest National Bank Customer Loyalty Score by Industry
Woodforest National Bank's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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Woodforest National Bank Customer Loyalty vs. Competitors
Compared to its competitors, Woodforest National Bank's Customer Loyalty score is rated right above Capital One, and is preceded by Navy Federal Credit Union.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Navy Federal Credit Union | 85% |
| Woodforest National Bank | 84% |
| Capital One | 79% |
| Wells Fargo | 71% |
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Woodforest National Bank Product Quality
2.2/5
Woodforest National Bank has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Woodforest National Bank Product Information
Woodforest National Bank’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Woodforest National Bank's product the highest. Reviewers from the Banking and Financial Services industry rated Woodforest National Bank the lowest at 1.5.
- Website
- https://www.woodforest.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Woodforest National Bank Product Quality
Woodforest National Bank's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.
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Ranked Woodforest National Bank Product Quality the Highest
Ranked Woodforest National Bank Product Quality the Lowest
Woodforest National Bank Product Quality Score by Gender
Male customers rated Woodforest National Bank's Product Quality score 0.2 stars higher than Female customers.
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Male
1.9/5
Female
1.7/5
Woodforest National Bank Product Quality Score by Ethnicity
Woodforest National Bank's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 2 | Native American | 2 |
Other 1.8 | Other | 1.8 |
Woodforest National Bank Product Quality Score by Age
Woodforest National Bank's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.8 | 61-65 | 1.8 |
66+ 3.1 | 66+ | 3.1 |
Woodforest National Bank Product Quality Score by Usage
Woodforest National Bank's Product Quality score was rated the highest by customers who have used Woodforest National Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Woodforest National Bank Product Quality Score by Industry
Woodforest National Bank's Product Quality score was rated the highest by Retail industry customers, and the lowest by Real Estate industry customers.
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Woodforest National Bank Product Quality vs. Competitors
Compared to its competitors, Woodforest National Bank's Product Quality score is rated right below Capital One.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Navy Federal Credit Union | 2.6/5 |
| Capital One | 2.3/5 |
| Woodforest National Bank | 2.2/5 |
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Woodforest National Bank Pricing
Woodforest National Bank ROI & Value For Money
2.1/5
Woodforest National Bank has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Woodforest National Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Woodforest National Bank.
Quick Insights into Woodforest National Bank ROI
Woodforest National Bank's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.
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Ranked Woodforest National Bank ROI the Highest
Ranked Woodforest National Bank ROI the Lowest
Woodforest National Bank ROI Score by Gender
Male customers rated Woodforest National Bank's ROI score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Woodforest National Bank ROI Score by Ethnicity
Woodforest National Bank's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Woodforest National Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 2 | Native American | 2 |
Other 1.7 | Other | 1.7 |
Woodforest National Bank ROI Score by Age
Woodforest National Bank's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.4 | 66+ | 2.4 |
Woodforest National Bank ROI Score by Usage
Woodforest National Bank's ROI score was rated the highest by customers who have used Woodforest National Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Woodforest National Bank ROI Score by Industry
Woodforest National Bank's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
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Woodforest National Bank Pricing vs. Competitors
Compared to its competitors, Woodforest National Bank's ROI score is rated right above Capital One, and is preceded by Navy Federal Credit Union.
| COMPANY | Pricing Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Navy Federal Credit Union | 2.6/5 |
| Woodforest National Bank | 2.1/5 |
| Capital One | 2.1/5 |
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Woodforest National Bank Customer Satisfaction (CSAT)
Woodforest National Bank Customer Satisfaction (CSAT) Score
33 / 100
Woodforest National Bank has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
12%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Woodforest National Bank Customer Satisfaction
Woodforest National Bank's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Woodforest National Bank Customer Satisfaction the Highest
Ranked Woodforest National Bank Customer Satisfaction the Lowest
Woodforest National Bank Customer Satisfaction Score by Gender
Female customers rated Woodforest National Bank's Customer Satisfaction score 8 points higher than Male customers.
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23 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 57% |
31 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 62% |
Woodforest National Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Woodforest National Bank's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
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30 / 100
Very Satisfied
23%
Satisfied
7%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
53%
CSAT according to Hispanic or Latino
Woodforest National Bank's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Woodforest National Bank's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
67%
CSAT according to Other
Woodforest National Bank's Customer Satisfaction (CSAT) score was rated 26% according to Other users and customers.
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26 / 100
Very Satisfied
20%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
67%
Woodforest National Bank Customer Satisfaction Score by Age
Woodforest National Bank's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 18% | |||||||||||||||
| 56-60 | 18% | |||||||||||||||
| 61-65 | 30% | |||||||||||||||
| 66+ | 49% |
Woodforest National Bank Customer Satisfaction Score by Usage
Woodforest National Bank's Customer Satisfaction score was rated the highest by customers who have used Woodforest National Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Woodforest National Bank Customer Satisfaction Score by Industry
Woodforest National Bank's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "Woodforest National Bank Customer Satisfaction Score by Industry",
"text": "Woodforest National Bank's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"scoreClassName": "",
"scoreLabel": 20
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{
"label": "Accounting",
"groupId": 495,
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"groupId": 515,
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}Woodforest National Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Woodforest National Bank's Customer Satisfaction score is rated right above Capital One, and is preceded by Navy Federal Credit Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wells Fargo | 60% |
| Navy Federal Credit Union | 38% |
| Woodforest National Bank | 33% |
| Capital One | 14% |
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Woodforest National Bank Customer Service
2.2/5
Woodforest National Bank has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Woodforest National Bank's Customer Service
Website
https://www.woodforest.com/
Quick Insights into Woodforest National Bank Customer Service
Woodforest National Bank's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.
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Ranked Woodforest National Bank Customer Service the Highest
Ranked Woodforest National Bank Customer Service the Lowest
Woodforest National Bank Customer Service Score by Gender
Female customers rated Woodforest National Bank's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Woodforest National Bank Customer Service Score by Ethnicity
Woodforest National Bank's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Woodforest National Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 2 | Native American | 2 |
Other 1.7 | Other | 1.7 |
Woodforest National Bank Customer Service Score by Age
Woodforest National Bank's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.3 | 66+ | 2.3 |
Woodforest National Bank Customer Service Score by Usage
Woodforest National Bank's Customer Service score was rated the highest by customers who have used Woodforest National Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Woodforest National Bank Customer Service Score by Industry
Woodforest National Bank's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
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Woodforest National Bank Customer Service vs. Competitors
Compared to its competitors, Woodforest National Bank's Customer Service score is rated right above Capital One, and is preceded by Navy Federal Credit Union.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| Navy Federal Credit Union | 2.5/5 |
| Woodforest National Bank | 2.2/5 |
| Capital One | 2/5 |
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Woodforest National Bank as an Employer
2.7/5
Woodforest National Bank has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Woodforest National Bank
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Woodforest National Bank scored a -36 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Woodforest National Bank would recommend the brand to a friend. ENPS measures how likely Woodforest National Bank employees would recommend working at Woodforest National Bank to a friend.
Net Promoter Score
-36
NPS Score
| 28% | Promoters |
|---|---|
| 8% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 31% | Promoters |
|---|---|
| 12% | Passive |
| 57% | Detractors |
