-100
NPS
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Word & Brown
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About Word & Brown's Brand
Among its major competitors, Word & Brown is ranked in 2nd place for NPS while Paychex is 1st, and Warner Pacific is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Word & Brown Ranking
- #2 / 3 of its competitors
Word & Brown NPS
Word & Brown's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Word & Brown's customers would recommend using the product based on a scale of -100 to 100.
Word & Brown Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Word & Brown NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
How Other Brands Compare
Word & Brown is ranked second for NPS among its competitors. Paychex and Warner Pacific come in first and third.
Word & Brown |  Paychex |  Warner Pacific | |
| Global Ranking | #- | #195 | #- |
| NPS | -100 | -14 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $35.62B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Word & Brown NPS vs. Competitors
Compared to its competitors, Word & Brown's NPS is rated right below Paychex.
| COMPANY | NPS Score | |
|---|---|---|
| Warner Pacific | N/A |
| Paychex | -14 |
| Word & Brown | -100 |
Word & Brown Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Word & Brown users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Word & Brown Customer Loyalty vs. Competitors
Compared to its competitors, Word & Brown's Customer Loyalty score is rated right above Paychex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Word & Brown | 100% |
| Paychex | 74% |
| Warner Pacific | N/A |
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Word & Brown Product Quality
4/5
Word & Brown has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Word & Brown Product Information
Word & Brown’s product quality score is a 4 out of 5 as rated by its users and customers.
Word & Brown Product Quality vs. Competitors
Compared to its competitors, Word & Brown's Product Quality score is rated right above Paychex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Word & Brown | 4/5 |
| Paychex | 2.8/5 |
| Warner Pacific | N/A |
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Word & Brown Pricing
Word & Brown ROI & Value For Money
3.5/5
Word & Brown has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Word & Brown Pricing vs. Competitors
Compared to its competitors, Word & Brown's ROI score is rated right above Paychex.
| COMPANY | Pricing Score | |
|---|---|---|
| Word & Brown | 3.5/5 |
| Paychex | 2.7/5 |
| Warner Pacific | N/A |
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Word & Brown Customer Satisfaction (CSAT)
Word & Brown Customer Satisfaction (CSAT) Score
100 / 100
Word & Brown has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Word & Brown Customer Satisfaction vs. Competitors
Compared to its competitors, Word & Brown's Customer Satisfaction score is rated right above Paychex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Word & Brown | 100% |
| Paychex | 35% |
| Warner Pacific | 0% |
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Word & Brown Customer Service
3.5/5
Word & Brown has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Word & Brown's Customer Service
Website
https://www.wordandbrown.com/
Word & Brown Customer Service vs. Competitors
Compared to its competitors, Word & Brown's Customer Service score is rated right above Paychex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Word & Brown | 3.5/5 |
| Paychex | 2.4/5 |
| Warner Pacific | N/A |
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Word & Brown as an Employer
2.6/5
Word & Brown has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Word & Brown scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Word & Brown would recommend the brand to a friend. ENPS measures how likely Word & Brown employees would recommend working at Word & Brown to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
