-19
NPS
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WorkForce Software
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About WorkForce Software's Brand
WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone. Among its major competitors, WorkForce Software is ranked in 2nd place for NPS while UKG is 1st. Overall, WorkForce Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $65.00M
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
WorkForce Software Ranking
- #2 / 2 of its competitors
WorkForce Software NPS
WorkForce Software's Net Promoter Score (NPS) is a -19 with 31% Promoters, 19% Passives, and 50% Detractors. Net Promoter Score tracks whether WorkForce Software's customers would recommend using the product based on a scale of -100 to 100.
WorkForce Software Overall NPS
| 31% | Promoters |
|---|---|
| 19% | Passives |
| 50% | Detractors |
WorkForce Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jan 2022 -8 | Jan 2022 | -8 |
Jan 2024 -16 | Jan 2024 | -16 |
Mar 2024 -8 | Mar 2024 | -8 |
Dec 2024 -13 | Dec 2024 | -13 |
Jan 2026 -19 | Jan 2026 | -19 |
How Other Brands Compare
WorkForce Software is ranked second for NPS among its competitors. UKG comes in first. Among those competitors, it is the second most valued company.
WorkForce Software |  UKG | |
| Global Ranking | #- | #304 |
| NPS | -19 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - |
| Valuation Updated every 24 hours for public companies | $65.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorkForce Software NPS by Gender
WorkForce Software's NPS was rated -100 by Male customers on Comparably.
Male
-100
WorkForce Software's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
WorkForce Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WorkForce Software NPS by Usage
WorkForce Software's NPS was rated -40 points by customers who have used WorkForce Software's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -40 | 1 to 2 Years | -40 |
WorkForce Software NPS vs. Competitors
Compared to its competitors, WorkForce Software's NPS is rated right below UKG.
| COMPANY | NPS Score | |
|---|---|---|
| UKG | 13 |
| WorkForce Software | -19 |
WorkForce Software Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of WorkForce Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WorkForce Software Customer Loyalty Score by Gender
WorkForce Software's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
WorkForce Software Customer Loyalty vs. Competitors
Compared to its competitors, WorkForce Software's Customer Loyalty score is rated right above UKG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WorkForce Software | 83% |
| UKG | 64% |
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WorkForce Software Product Quality
3.7/5
WorkForce Software has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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WorkForce Software Product Information
WorkForce Software serves markets in Asia, Europe, Middle-East and Africa, United Kingdom, and Latin America. WorkForce Software supports Web devices and offers products for medium and large sized businesses.
WorkForce Software’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Workforce Management Software
Employee Scheduling Software
Absence & Leave Management Software
Quick Insights into WorkForce Software Product Quality
WorkForce Software's Product Quality score was rated highest by customers who have used WorkForce Software's products/services for 1 to 2 Years.
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Ranked WorkForce Software Product Quality the Highest
WorkForce Software Product Quality Score by Gender
WorkForce Software's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
WorkForce Software Product Quality Score by Usage
WorkForce Software's Product Quality score was rated 2.6 stars by customers who have used WorkForce Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WorkForce Software Product Quality vs. Competitors
Compared to its competitors, WorkForce Software's Product Quality score is rated right above UKG.
| COMPANY | Product Quality Score | |
|---|---|---|
| WorkForce Software | 3.7/5 |
| UKG | 3.2/5 |
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WorkForce Software Pricing
WorkForce Software ROI & Value For Money
3.2/5
WorkForce Software has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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WorkForce Software Pricing Plans
WorkForce Software has a pricing structure that accommodates medium and large businesses.
Who Uses WorkForce Software?
Medium Businesses
Large Enterprises
Quick Insights into WorkForce Software ROI
WorkForce Software's ROI score was rated highest by Male customers.
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Ranked WorkForce Software ROI the Highest
WorkForce Software ROI Score by Gender
WorkForce Software's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
WorkForce Software Pricing vs. Competitors
Compared to its competitors, WorkForce Software's ROI score is rated right below UKG.
| COMPANY | Pricing Score | |
|---|---|---|
| UKG | 3.2/5 |
| WorkForce Software | 3.2/5 |
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WorkForce Software Customer Satisfaction (CSAT)
WorkForce Software Customer Satisfaction (CSAT) Score
50 / 100
WorkForce Software has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WorkForce Software Customer Satisfaction
WorkForce Software's Customer Satisfaction score was rated highest by Male customers.
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Ranked WorkForce Software Customer Satisfaction the Highest
WorkForce Software Customer Satisfaction Score by Gender
WorkForce Software's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
WorkForce Software Customer Satisfaction vs. Competitors
Compared to its competitors, WorkForce Software's Customer Satisfaction score is rated right below UKG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UKG | 51% |
| WorkForce Software | 50% |
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WorkForce Software Customer Service
2.7/5
WorkForce Software has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About WorkForce Software's Customer Service
Address
Corporate Headquarters | 38705 Seven Mile Road, Suite 300, Livonia, MI 48152
Website
http://www.workforcesoftware.com
Phone Number
+1 (877) 493-6723
WorkForce Software's Social Links
Quick Insights into WorkForce Software Customer Service
WorkForce Software's Customer Service score was rated highest by Male customers.
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Ranked WorkForce Software Customer Service the Highest
WorkForce Software Customer Service Score by Gender
WorkForce Software's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
WorkForce Software Customer Service vs. Competitors
Compared to its competitors, WorkForce Software's Customer Service score is rated right below UKG.
| COMPANY | Customer Service Score | |
|---|---|---|
| UKG | 2.9/5 |
| WorkForce Software | 2.7/5 |
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WorkForce Software as an Employer
4.6/5
WorkForce Software has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WorkForce Software scored a -19 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of WorkForce Software would recommend the brand to a friend. ENPS measures how likely WorkForce Software employees would recommend working at WorkForce Software to a friend.
Net Promoter Score
-19
NPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 49% | Promoters |
|---|---|
| 36% | Passive |
| 15% | Detractors |
