100
NPS
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Wox, inc
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About Wox, inc's Brand
AudioDrops is an augmented audio platform. Explore your city, share and discover music nearby. Among its major competitors, Wox, inc is ranked in 1st place for NPS while Dropbox is 2nd.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
2.5/5
Customer Service
Wox, inc Ranking
- #1 / 2 of its competitors
Wox, inc NPS
Wox, inc's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Wox, inc's customers would recommend using the product based on a scale of -100 to 100.
Wox, inc Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Wox, inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
How Other Brands Compare
Wox, inc is ranked first for NPS among its competitors. Dropbox comes in second.
Wox, inc |  Dropbox | |
| Global Ranking | #- | #314 |
| NPS | 100 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $7.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wox, inc Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Wox, inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wox, inc Customer Loyalty vs. Competitors
Compared to its competitors, Wox, inc's Customer Loyalty score is rated right below Dropbox.
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Wox, inc Product Quality
5/5
Wox, inc has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Wox, inc Product Information
Wox, inc’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://drops.nyc
Wox, inc Product Quality vs. Competitors
Compared to its competitors, Wox, inc's Product Quality score is rated right above Dropbox.
Unlock Wox, inc Product Quality vs. Competitors Data
VS
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Wox, inc Pricing
Wox, inc ROI & Value For Money
5/5
Wox, inc has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Wox, inc Pricing vs. Competitors
Compared to its competitors, Wox, inc's ROI score is rated right above Dropbox.
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VS
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Wox, inc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wox, inc Customer Satisfaction vs. Competitors
Compared to its competitors, Wox, inc's Customer Satisfaction score is rated right below Dropbox.
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Wox, inc Customer Service
2.5/5
Wox, inc has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Wox, inc's Customer Service
Website
http://drops.nyc
Wox, inc Customer Service vs. Competitors
Compared to its competitors, Wox, inc's Customer Service score is rated right below Dropbox.
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VS
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Wox, inc as an Employer
Consumer vs. Employees
Wox, inc scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Wox, inc would recommend the brand to a friend. ENPS measures how likely Wox, inc employees would recommend working at Wox, inc to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
