100
NPS
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WuXi AppTec
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About WuXi AppTec's Brand
Provider of outsourced research chemistry lab services to the pharmaceutical industry. The company provides a portfolio of laboratory and manufacturing services across the discovery-to-commercialization spectrum. Among its major competitors, WuXi AppTec is ranked in 1st place for NPS while Genentech is 2nd, and Thermo Fisher Scientific is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WuXi AppTec Ranking
- #1 / 3 of its competitors
WuXi AppTec NPS
WuXi AppTec's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WuXi AppTec's customers would recommend using the product based on a scale of -100 to 100.
WuXi AppTec Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WuXi AppTec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
Sep 2025 100 | Sep 2025 | 100 |
How Other Brands Compare
WuXi AppTec is ranked first for NPS among its competitors. Genentech and Thermo Fisher Scientific come in second and third.
WuXi AppTec |  Genentech |  Thermo Fisher Scientific | |
| Global Ranking | #- | #216 | #667 |
| NPS | 100 | 29 | 20 |
| Valuation Updated every 24 hours for public companies | - | $3.65B | $188.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WuXi AppTec NPS vs. Competitors
Compared to its competitors, WuXi AppTec's NPS is rated right above Genentech.
| COMPANY | NPS Score | |
|---|---|---|
| WuXi AppTec | 100 |
| Genentech | 29 |
| Thermo Fisher Scientific | 20 |
WuXi AppTec Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WuXi AppTec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WuXi AppTec Customer Loyalty vs. Competitors
Compared to its competitors, WuXi AppTec's Customer Loyalty score is rated right above Genentech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WuXi AppTec | 100% |
| Genentech | 79% |
| Thermo Fisher Scientific | 79% |
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WuXi AppTec Product Quality
5/5
WuXi AppTec has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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WuXi AppTec Product Information
WuXi AppTec’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.wuxiapptec.com
- Company Size
- 5,001-10,000 Employees
WuXi AppTec Product Quality vs. Competitors
Compared to its competitors, WuXi AppTec's Product Quality score is rated right above Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| WuXi AppTec | 5/5 |
| Genentech | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
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WuXi AppTec Pricing
WuXi AppTec ROI & Value For Money
5/5
WuXi AppTec has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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WuXi AppTec Pricing vs. Competitors
Compared to its competitors, WuXi AppTec's ROI score is rated right above Genentech.
| COMPANY | Pricing Score | |
|---|---|---|
| WuXi AppTec | 5/5 |
| Genentech | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
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WuXi AppTec Customer Satisfaction (CSAT)
WuXi AppTec Customer Satisfaction (CSAT) Score
100 / 100
WuXi AppTec has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WuXi AppTec Customer Satisfaction vs. Competitors
Compared to its competitors, WuXi AppTec's Customer Satisfaction score is rated right above Genentech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WuXi AppTec | 100% |
| Genentech | 79% |
| Thermo Fisher Scientific | 74% |
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WuXi AppTec Customer Service
5/5
WuXi AppTec has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About WuXi AppTec's Customer Service
Address
288 Fute Zhong Road, Shanghai, 200131 British Indian Ocean
Website
http://www.wuxiapptec.com
Phone Number
5
WuXi AppTec Customer Service vs. Competitors
Compared to its competitors, WuXi AppTec's Customer Service score is rated right above Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| WuXi AppTec | 5/5 |
| Genentech | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
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WuXi AppTec as an Employer
Consumer vs. Employees
WuXi AppTec scored a 100 for Net Promoter Score and a -89 for Employee Net Promoter Score. NPS gauges how likely a customer of WuXi AppTec would recommend the brand to a friend. ENPS measures how likely WuXi AppTec employees would recommend working at WuXi AppTec to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-89
eNPS Score
| 0% | Promoters |
|---|---|
| 11% | Passive |
| 89% | Detractors |
