-100
NPS
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Xentity
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About Xentity's Brand
Analyze, Design & Enhance Transformation Among its major competitors, Xentity is ranked in 2nd place for NPS while Dell Technologies is 1st, and Phase Four is 3rd.
Brand at a Glance
2.5/5
Product Quality
Xentity Ranking
- #2 / 4 of its competitors
Xentity NPS
Xentity's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Xentity's customers would recommend using the product based on a scale of -100 to 100.
Xentity Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Xentity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
Xentity is ranked second for NPS among its competitors. Dell Technologies and Phase Four come in first and third, with Statera coming in at #4.
Xentity |  Dell Technologies |  Phase Four |  Statera | |
| Global Ranking | #- | #121 | #- | #- |
| NPS | -100 | 17 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $58.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xentity NPS vs. Competitors
Compared to its competitors, Xentity's NPS is rated right below NSite LLC.
| COMPANY | NPS Score | |
|---|---|---|
| Dell Technologies | 17 |
| Phase Four | N/A |
| Statera | N/A |
 | Vertiba | N/A |
 | NSite LLC | N/A |
| Xentity | -100 |
Xentity Product Quality
2.5/5
Xentity has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Xentity's overall Product Quality score rated by its users and customers.
Xentity Product Information
Xentity’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.xentity.com
Industry
Tech
Small Business Services
Xentity Product Quality vs. Competitors
Compared to its competitors, Xentity's Product Quality score is rated right above Phase Four, and is preceded by Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dell Technologies | 3.5/5 |
| Xentity | 2.5/5 |
| Phase Four | N/A |
| Statera | N/A |
| Vertiba | N/A |
| NSite LLC | N/A |
Unlock Xentity Product Quality vs. Competitors Data
VS
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Xentity Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xentity Customer Satisfaction vs. Competitors
Compared to its competitors, Xentity's Customer Satisfaction score is rated right above Phase Four, and is preceded by Dell Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dell Technologies | 68% |
| Xentity | 0% |
| Phase Four | 0% |
| Statera | 0% |
| Vertiba | 0% |
| NSite LLC | 0% |
Unlock Xentity Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Xentity Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Xentity as an Employer
4.7/5
Xentity has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Xentity scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Xentity would recommend the brand to a friend. ENPS measures how likely Xentity employees would recommend working at Xentity to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
