-30
NPS
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XXXLutz
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About XXXLutz's Brand
XXXLutz AG retails furniture products for homes. It also offers textiles, curtains, baby articles, lamps, floor coverings, oriental carpets, gifts, household goods, and home accessories. The company was founded in 1945 and is based in Linz, Austria. Among its major competitors, XXXLutz is ranked in 2nd place for NPS while IKEA is 1st.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
XXXLutz Ranking
- #2 / 2 of its competitors
XXXLutz NPS
XXXLutz's Net Promoter Score (NPS) is a -30 with 33% Promoters, 4% Passives, and 63% Detractors. Net Promoter Score tracks whether XXXLutz's customers would recommend using the product based on a scale of -100 to 100.
XXXLutz Overall NPS
| 33% | Promoters |
|---|---|
| 4% | Passives |
| 63% | Detractors |
XXXLutz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 10 | May 2024 | 10 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 -8 | Jul 2024 | -8 |
Aug 2024 -32 | Aug 2024 | -32 |
Sep 2024 -25 | Sep 2024 | -25 |
Oct 2024 -19 | Oct 2024 | -19 |
Nov 2024 -23 | Nov 2024 | -23 |
Jan 2025 -27 | Jan 2025 | -27 |
Feb 2025 -24 | Feb 2025 | -24 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -34 | Sep 2025 | -34 |
Oct 2025 -30 | Oct 2025 | -30 |
How Other Brands Compare
XXXLutz is ranked second for NPS among its competitors. IKEA comes in first.
XXXLutz |  IKEA | |
| Global Ranking | #- | #242 |
| NPS | -30 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XXXLutz Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of XXXLutz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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XXXLutz Customer Loyalty vs. Competitors
Compared to its competitors, XXXLutz's Customer Loyalty score is rated right below IKEA.
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XXXLutz Product Quality
3.7/5
XXXLutz has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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XXXLutz Product Information
XXXLutz’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.xxxlutz.at
- Company Size
- 10,000+ Employees
XXXLutz Product Quality vs. Competitors
Compared to its competitors, XXXLutz's Product Quality score is rated right above IKEA.
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XXXLutz Pricing
XXXLutz ROI & Value For Money
2.5/5
XXXLutz has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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XXXLutz Pricing vs. Competitors
Compared to its competitors, XXXLutz's ROI score is rated right below IKEA.
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XXXLutz Customer Satisfaction (CSAT)
XXXLutz Customer Satisfaction (CSAT) Score
70 / 100
XXXLutz has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
65%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
XXXLutz Customer Satisfaction vs. Competitors
Compared to its competitors, XXXLutz's Customer Satisfaction score is rated right below IKEA.
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XXXLutz Customer Service
2.6/5
XXXLutz has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About XXXLutz's Customer Service
Address
, Wels, 4600
Website
www.xxxlutz.at
XXXLutz Customer Service vs. Competitors
Compared to its competitors, XXXLutz's Customer Service score is rated right below IKEA.
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XXXLutz as an Employer
Consumer vs. Employees
XXXLutz scored a -30 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of XXXLutz would recommend the brand to a friend. ENPS measures how likely XXXLutz employees would recommend working at XXXLutz to a friend.
Net Promoter Score
-30
NPS Score
| 33% | Promoters |
|---|---|
| 4% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
