6
NPS
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Y Combinator
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About Y Combinator's Brand
Y Combinator is a startup accelerator based in Mountain View, CA. Among its major competitors, Y Combinator is ranked in 3rd place for NPS while Techstars is 1st, and reddit is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Y Combinator Ranking
- #3 / 4 of its competitors
Y Combinator NPS
Y Combinator's Net Promoter Score (NPS) is a 6 with 45% Promoters, 16% Passives, and 39% Detractors. Net Promoter Score tracks whether Y Combinator's customers would recommend using the product based on a scale of -100 to 100.
Y Combinator Overall NPS
| 45% | Promoters |
|---|---|
| 16% | Passives |
| 39% | Detractors |
Y Combinator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 7 | Dec 2022 | 7 |
Jan 2023 12 | Jan 2023 | 12 |
Mar 2023 8 | Mar 2023 | 8 |
Apr 2023 2 | Apr 2023 | 2 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 -1 | Sep 2023 | -1 |
Nov 2023 3 | Nov 2023 | 3 |
Jan 2024 3 | Jan 2024 | 3 |
Apr 2024 2 | Apr 2024 | 2 |
May 2024 -1 | May 2024 | -1 |
May 2025 3 | May 2025 | 3 |
Nov 2025 4 | Nov 2025 | 4 |
How Other Brands Compare
Y Combinator is ranked third for NPS among its competitors. Techstars and reddit come in first and second, with GV coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Y Combinator NPS vs. Competitors
Compared to its competitors, Y Combinator's NPS is rated right above GV, and is preceded by reddit.
| COMPANY | NPS Score | |
|---|---|---|
 | Techstars | 40 |
 | 6 | |
| Y Combinator | 6 |
 | GV | 0 |
 | Betaspring | N/A |
 | Startupbootcamp | N/A |
Y Combinator Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Y Combinator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Y Combinator Customer Loyalty vs. Competitors
Compared to its competitors, Y Combinator's Customer Loyalty score is rated right above reddit.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Y Combinator | 78% |
| 74% | |
| Techstars | 63% |
| GV | 60% |
| Betaspring | N/A |
| Startupbootcamp | N/A |
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Y Combinator Product Quality
3.6/5
Y Combinator has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Y Combinator Product Information
Y Combinator’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ycombinator.com
- Company Size
- 201-500 Employees
Industry
Tech
Small Business Services
Venture Capital & Private Equity
Y Combinator Product Quality vs. Competitors
Compared to its competitors, Y Combinator's Product Quality score is rated right above reddit, and is preceded by Techstars.
| COMPANY | Product Quality Score | |
|---|---|---|
| Techstars | 3.7/5 |
| Y Combinator | 3.6/5 |
| 3.5/5 | |
| GV | 2.6/5 |
| Betaspring | N/A |
| Startupbootcamp | N/A |
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Y Combinator Pricing
Y Combinator ROI & Value For Money
3.5/5
Y Combinator has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Y Combinator Pricing vs. Competitors
Compared to its competitors, Y Combinator's ROI score is rated right above Techstars, and is preceded by GV.
| COMPANY | Pricing Score | |
|---|---|---|
| GV | 3.8/5 |
| Y Combinator | 3.5/5 |
| Techstars | 3.4/5 |
| 3.3/5 | |
| Betaspring | N/A |
| Startupbootcamp | N/A |
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Y Combinator Customer Satisfaction (CSAT)
Y Combinator Customer Satisfaction (CSAT) Score
69 / 100
Y Combinator has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
37%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Y Combinator Customer Satisfaction vs. Competitors
Compared to its competitors, Y Combinator's Customer Satisfaction score is rated right above reddit, and is preceded by Techstars.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Techstars | 84% |
| Y Combinator | 69% |
| 59% | |
| GV | 0% |
| Betaspring | 0% |
| Startupbootcamp | 0% |
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Y Combinator Customer Service
3.6/5
Y Combinator has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Y Combinator's Customer Service
Address
320 Pioneer Way, Mountain View, CA United States of America
Website
http://www.ycombinator.com
Y Combinator Customer Service vs. Competitors
Compared to its competitors, Y Combinator's Customer Service score is rated right above reddit, and is preceded by Techstars.
| COMPANY | Customer Service Score | |
|---|---|---|
| GV | 4/5 |
| Techstars | 3.7/5 |
| Y Combinator | 3.6/5 |
| 3.1/5 | |
| Betaspring | N/A |
| Startupbootcamp | N/A |
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Y Combinator as an Employer
4.5/5
Y Combinator has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Y Combinator scored a 6 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Y Combinator would recommend the brand to a friend. ENPS measures how likely Y Combinator employees would recommend working at Y Combinator to a friend.
Net Promoter Score
6
NPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
