-20
NPS
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Yap
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About Yap's Brand
Setup recurring & one-time payments easily with Stripe Among its major competitors, Yap is ranked in 2nd place for NPS while Google is 1st, and Ditech Networks is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Yap Ranking
- #2 / 4 of its competitors
Yap NPS
Yap's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Yap's customers would recommend using the product based on a scale of -100 to 100.
Yap Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Yap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -20 | Sep 2023 | -20 |
How Other Brands Compare
Yap is ranked second for NPS among its competitors. Google and Ditech Networks come in first and third, with MeMeMe coming in at #4.
Yap |  Google |  Ditech Networks | MeMeMe | |
| Global Ranking | #- | #8 | #- | #- |
| NPS | -20 | 42 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.42T | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yap Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yap Customer Loyalty vs. Competitors
Compared to its competitors, Yap's Customer Loyalty score is rated right above Google.
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Yap Product Quality
2.5/5
Yap has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Yap Product Information
Yap’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://yaphq.com/
Industry
Tech
FinTech
Yap Product Quality vs. Competitors
Compared to its competitors, Yap's Product Quality score is rated right below Google.
Unlock Yap Product Quality vs. Competitors Data
VS
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Yap Pricing
Yap ROI & Value For Money
1.5/5
Yap has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Yap Customer Satisfaction (CSAT)
Yap Customer Satisfaction (CSAT) Score
25 / 100
Yap has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yap Customer Satisfaction vs. Competitors
Compared to its competitors, Yap's Customer Satisfaction score is rated right below Google.
Unlock Yap Customer Satisfaction vs. Competitors Data
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Yap Customer Service
1.5/5
Yap has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yap's overall Customer Service score rated by its users and customers.
About Yap's Customer Service
Address
Charlotte, NC United States of America
Website
http://yaphq.com/
Yap Customer Service vs. Competitors
Compared to its competitors, Yap's Customer Service score is rated right below Google.
Unlock Yap Customer Service vs. Competitors Data
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Yap as an Employer
Consumer vs. Employees
Yap scored a -20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Yap would recommend the brand to a friend. ENPS measures how likely Yap employees would recommend working at Yap to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
