28
NPS
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Yesware
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About Yesware's Brand
Among its major competitors, Yesware is ranked in 3rd place for NPS while AppBuddy is 1st, and Gong.io is 2nd.Their current valuation is $150.00M
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3/5
Customer Service
Yesware Ranking
- #3 / 4 of its competitors
Yesware NPS
Yesware's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether Yesware's customers would recommend using the product based on a scale of -100 to 100.
Yesware Overall NPS
| 56% | Promoters |
|---|---|
| 16% | Passives |
| 28% | Detractors |
Yesware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 32 | Aug 2020 | 32 |
Sep 2020 30 | Sep 2020 | 30 |
Nov 2020 32 | Nov 2020 | 32 |
Jan 2022 29 | Jan 2022 | 29 |
Mar 2022 29 | Mar 2022 | 29 |
Jun 2022 27 | Jun 2022 | 27 |
Apr 2024 28 | Apr 2024 | 28 |
Oct 2024 28 | Oct 2024 | 28 |
How Other Brands Compare
Yesware is ranked third for NPS among its competitors. AppBuddy and Gong.io come in first and second, with TalkIQ coming in at #4. Among those competitors, it is the third most valued company behind Gong.io.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yesware NPS by Usage
Yesware's NPS was rated the highest by customers who have used Yesware's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
Yesware Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Yesware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Yesware Customer Loyalty vs. Competitors
Compared to its competitors, Yesware's Customer Loyalty score is rated right above AppBuddy, and is preceded by Gong.io.
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Yesware Product Quality
3.8/5
Yesware has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Yesware Product Information
Yesware serves markets in the United States, Australia, Canada, and United Kingdom. Yesware supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Yesware’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.yesware.com
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Sales Management Software
Sales Forecasting & Analytics Software
Email Tracking Software
Email Management Software
Yesware Product Quality vs. Competitors
Compared to its competitors, Yesware's Product Quality score is rated right below Gong.io.
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Yesware Pricing
Yesware ROI & Value For Money
3.7/5
Yesware has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Yesware Pricing Plans
Yesware has a pricing structure that accommodates small, medium, and large businesses. Starting from $12/month, Yesware uses a subscription model and offers the following: Pro: $12/user/month (billed annually) or $15/user/month (billed monthly), Team: $25/user/month (billed annually), and Enterprise: $55/user/month (billed annually).
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Who Uses Yesware?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Yesware ROI
Yesware's ROI score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Yesware ROI the Highest
Yesware ROI Score by Industry
Yesware's ROI score was rated 3.9 stars by Marketing, Advertising and Research industry customers.
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Yesware Pricing vs. Competitors
Compared to its competitors, Yesware's ROI score is rated right below Gong.io.
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Yesware Customer Satisfaction (CSAT)
Yesware Customer Satisfaction (CSAT) Score
60 / 100
Yesware has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yesware Customer Satisfaction vs. Competitors
Compared to its competitors, Yesware's Customer Satisfaction score is rated right above AppBuddy, and is preceded by Gong.io.
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Yesware Customer Service
3/5
Yesware has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Yesware's Customer Service
Address
75 Kneeland St, 15th , Boston, MA
Website
http://www.yesware.com
Yesware Customer Service vs. Competitors
Compared to its competitors, Yesware's Customer Service score is rated right below Gong.io.
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Yesware as an Employer
3.4/5
Yesware has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Yesware scored a 28 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Yesware would recommend the brand to a friend. ENPS measures how likely Yesware employees would recommend working at Yesware to a friend.
Net Promoter Score
28
NPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
