Zazzle FAQs

95% of page errors, 404 errors, and other security & compatibility issues can be resolved by taking the 4easy steps noted below.

If you have a design tool inquiry or questions about the functionality of the site, this probably isn't the page for you. Try refining your search using the search field above, or return to the Zazzle Help Center home page by clicking on the Zazzle logo above.

1. Use up-to-date versions of browsers

2. Clear your browser's private data, cache & cookies

3. Adjust security settings & pop-up blockers in your browser

Lower your security settings to "Medium" or "Default"

Add $zurl to the list of trusted sites.

Disable any pop-up blockers you have in place

Add$zurl to the list of sites that can display pop-ups.

Disable any spam blockers.

4. Restart your computer

A sluggish computer will cause problems accessing the website's full functionality!

We heartily encourage you to employ the instructions (listed above) in order to make sure that your system is optimally configured for use with the Zazzle website. Taking these actions will also guard your computer against most Zazzle complications caused by browser incompatibilitiesorsecurity settings.

If you have questions about the instructions listed above or are continuing to experience a complication while using the Zazzle site after performing these steps, please don't hesitate to contact our Customer Support Team for further assistance.

Order Status & Tracking

Are you wondering why your order is not with you? Dont worry, we are here to help you find why.

You can track the progress of your order by logging into your account and going to the Order History page. From here you will see what stage your order is currently in.

Order Status Descriptions:

1. Payment Verification:We are processing your payment.

2. Processing Order: We got your order! Were processing it and well start making your products soon. If your order is in the processing stage for more than a couple of days, please check your emails as we may have reached out to you to clarify some information in relation to your order.

3. Making:As we are a print on demand company, all of our products require manufacturing time prior to being queued for shipment. Each item is made to your specifications with care. If you wish to see how long it takes to make your product, please follow the steps on the Turnaround Estimates section.

You will see the estimated delivery dates as per the shipping method you selected during the checkout process. We took the make time into account to help you best select the shipping method for you.

4. Shipped:We have packaged your items and have handed your package to our trusted carriers. Please note that tracking code information for orders shipped with standard shipping may take up to two business days to be received by our carriers. They consider the "first day in transit" to be the business day following the pick-up of the package. Additionally, these carriers do not count weekends as regular shipping/delivery days with the exception of Zip & Zip PLUS where carriers we offer will ship on Saturdays. The estimated delivery times should be calculated from the first day in transit. NOTE: If shipping to a business address, some businesses may not be available on Saturdays to accept deliveries.

NOTE:If shipping to a business address, some businesses may not be available on Saturdays to accept deliveries.

5. Delivered:But what if your tracking is showing as delivered and you can see no trace of your package? The first thing to do is contact the carrier to find out if they have more information about the details of this delivery. The driver who completed the shipment may often be able to provide more specific information as to where the package was left.

Additionally, have you asked your friends, neighbors, roommates and/or family members about the shipment? Quite often, we find that someone close to home will put the package in a safe place for you. However, if no one has asked for the package, they can sometimes be forgotten.

6. Canceled:If your order is showing as canceled and you are unsure as to why, please check the email associated with your Zazzle account. When orders are canceled, we send emails informing customers why this happened. Be sure to check your Spam/Filter list as emails can sometimes be caught here.

7. Returned:Packages are only ever marked returned after customers have been in contact with our Customer Care team. If you are unsure as to why a certain package is marked as returned, please check the email associated with your Zazzle account for confirmation.

If your order has shipped and you are looking on more information on the whereabouts of your package, check out our Shipping Info page.

If you have any other inquiries about the status of your package, please reach out to our Customer Support team.

Many Zazzle's paper products contain a Safe Area and/or a Bleed Line to help guide the placement of design elements.

Safe Area

The Safe Area is highlighted with a green dotted line when viewing your product in the "Design View."

For best results, keep text and other important parts of your design, image, or photo INSIDE the Safe Area!

In the example below, the letters needs to be placed within the dotted green line to ensure that it is included completely in the final product.

During the production of your product, some of the content outside the safe area may be trimmed or cropped out. Everything inside the safe area will be preserved.Full Bleed

"Bleed" is a printing term used to indicate the area that will be trimmed off after the job is printed and cut down to the finished size. When using images,the best strategy isto fill the entire design area of theproduct to ensure that you do not have any unwanted borders framing your image. This ensures that even after trimming or cropping, thebackground is printed to the full edge of the product.

Just remember to make sure any important parts of your design fall inside the Safe Area and that your background image (if you are using one)covers the entire available design area.

Designers are limited to 100,000 published products. If you publish more than this amount, the Automated Product Optimization systemwill automatically set a number of your least popular designs (those with no page views, no sales, and/or the least recent publish date) to Hidden. Weve made this update to improve the customer experience on Zazzle and ensure that were showcasing the best, highest quality, and freshest designs. In fact, this can actually help improve your zRank as well.

This optimization will occur on a regular (daily) basis, so youdon'thave to take any action. As you add or republish more designs, Zazzle will automatically locate the least popular designs and set them to Hidden. You can always review the designs that are Hidden in your Products tab and make any changes you wish these designs will remain in your account until you choose otherwise.

Please view this help article to learn more about Automated Product Optimization.

FAQ: 100K Product Cap

Q: Is this 100K per store or per account?The 100K product cap is per account/tax ID. If you have more than 1 account associated with a tax ID then the 100k products will apply to all your accounts collectively. If you have products that are being moved to hidden and they are less than 15 months, please check that your overall account has over 100K products. If they do, we will start hiding the unsold least popular products regardless of the date it was edited/published until the limit has been reached.

Q: What if a designer has OVER 100k products, all of which meet at least 1 of the 3 Automated Product Optimization criteria?We will start hiding the unsold least popular products regardless of the date theywere editedorpublished until the limit has been reached.

Q: If a product is hidden and I make an edit to it, will it automatically unhide?Unfortunately no, you must make an edit and also change the visibility back to public for it to be unhidden. If you exceedthe 100K product cap (say 150K) and we hide 50K, you are automatically left with the limit of 100K products. If you then decide that 30K of those products should be deleted and are left with 70K, Zazzle will not automatically unhide 30K products for you so that you are at 100K. Once we hide something, the only way for it to be unhidden is if the designer manually does it.

Q: How will I be able to view any hidden products?If you are on your products page, you will be able to sort by Hidden using a new Visibility pulldown menu.

Q: How do I unhide my products?Click on the actions dropdown underneath a product to open the edit product selections. Then click on additional information and select public under product visibility.

The Ratings System

Designers assume responsibility for rating the work they contribute to the Zazzle Marketplace. The purpose of Zazzle's rating system is to provide users with advance information about Zazzle's content enabling control what they want to view.

Designers must rate their work in accordance with the following guidelines:

G: This content contains images and/or language appropriate for people of all ages including children. Parents would not find any of this material inappropriate for even their youngest children. DOES NOT CONTAIN: Nudity, drug content, depictions of illegal activities, violence, derogatory references towards race, religion, sexual orientation, or physical/mental handicaps

PG-13: This content contains images and/or language that may be inappropriate for young children. Language may go beyond polite conversation, but is within the bounds of common, everyday expressions. DOES NOT CONTAIN: Nudity, depictions of illegal activities, excessive violence, derogatory references towards race, religion, sexual orientation, or physical/mental handicaps

R: Users must be 18 years or older to view this content. Credit card confirmation is required for entry. Content may contain some violence, strong language, and artistic nudity. DOES NOT CONTAIN: Pornography, depictions of illegal activities, excessive violence, derogatory references towards race, religion, sexual orientation, or physical/mental handicaps

To enable viewing of "PG-13" or "R" rated products on your account, update your account information.

Please note that only "G" rated items can be promoted to the "Featured Products" section or the "Top Picks" on a Store home page. Attempts to promote "PG-13" or "R" rated products to the home page will result in an "action failed" message.

Products rated higher than "G" will not be viewable by Zazzle members with ratings set to G, or non Zazzle members browsing the site with a default rating of "G."

Standard Print Sizes

We offer an array ofstandard sizes. The print sizes available for a design depends on the image(s) uploaded and preferences set in the design process.

Standard sizes come ready-made to fit common frame sizes. A list of standard frame sizes can be found below.

While these sizes are ideal for fitting standard frames, they may not fit your image. To fit your art to a standard size, some cropping may occur. Any adjustments made as a result of cropping will be clearly visible in the "product" and "design" views when designing your poster and/or selecting your size.

Be sure to examine the product's real view to verify that product looks exactly as you intend it to be produced.

Custom Print Sizes

Custom sizes fit exactly to the aspect ratio of your artwork to perfectly match your image.

Choosing the right image/resolution

The images you upload will be utilized at no less than 150ppi (pixels per inch). This means every 150 pixels in your image will become 1 inch when printed.

Usethe highest resolution images available for your Zazzle prints! If you upload a larger image and then choose to print it at a smaller size, it will be generated at the optimal resolution to ensure a quality print. We recommend that you add images that are larger than the minimum 150 ppi. For logos, digital art, or anything with sharp edges and contrasts, 200 ppi or greater is recommended.

Print & Poster designs that use less than 150ppi may not be posted for sale in the Zazzle marketplace.

Standard Print Sizes/Dimensions(and minimum resolution requirements)

4" x 6" (600 pixels x 900 pixels)

5" x 7" (750 pixels x 1050 pixels)

6" x 6" (900 pixels x 900 pixels)

8" x 10" (1200 pixels x 1500 pixels)

8.5" x 11" (1275 pixels x 1650 pixels)

11" x 14" (1650 pixels x 2100 pixels)

12" x 12" (1800 pixels x 1800 pixels)

12" x 16" (1800 pixels x 2400 pixels)

16" x 20" (2400 pixels x 3000 pixels)

18" x 24" (2700 pixels x 3600 pixels)

19" x 13" (2850 pixels x 1950 pixels)

20" x 24" (3000 pixels x 3600 pixels)

24" x 24" (3600 pixels x 3600 pixels)

12" x 36"(1800 pixels x 5400 pixels)

24" x 36" (3600 pixels x 5400 pixels)

* To select a standard frame, be sure to select one ofthe standard sizes when creating or customizing your poster. Cropping may be required to ensure your poster will fit in a standard frame. If you do not want your poster cropped please select a custom framing option and your image will not be altered.

Email

Click here to send us a message. This will generate an email for ourcustomer support team who are eager to help and will respond to your questionas soon as possible.

Chat

If an agent isavailable to chat online, you will see a blue chat icon at the bottom of this article.

Phone

The best time to reach us is between 11AM-1PM PT (2PM-4PM ET).

If you are calling from within the United States, please use:

1-408-983-2800 Phone hours: Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)

1-888-8ZAZZLE(1-888-892-9953) Phone hours: Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)

If you are calling from outside the United States, please use:

1-408-983-2800 Phone hours: Mon - Fri: 5PM -1AMGMT

(+44) 0800-6-929953 Phone hours: Mon - Fri: 8AM - 6PM GMT

Please note international calling charges may apply.

If youre a new Designer or Maker and youre building out your storefronts for the first time,don'trely on the default image sizes to represent what it is youre selling. Spruce it up as a way to brand your store and yourself! Tell a story with the images so customers will want to learn more about you and what you create.

Below are the image sizes we suggest you use so you can have your store looking in top-tip shape:

Banner

The main banner to your store should be at least 2280 pixels wide by 380 pixels in height (e.g. 2280 x 380).

Your banner should give some texture as to what your store is. A pattern or repeating image works well, as does a photo of objects that youdon'thave to see in their entirety to know what they are. The reason for this is because your banner scales depending on the device its viewed on.

Logo

You should have a logo that fits into a square shape and is no less than 512 x 512 pixels.

Media Images

Any photography or images you add to your All Media section should be at least 1080 x 1440 pixels.

The image sizes we give above are the minimum of what you need to upload. If you want the best resolution possible, double the pixel size we suggested above.If you want the best resolution possible, double the pixel size we suggested above.

Acceptable Content Guidelines

We would like for everyone to enjoy all the products that Zazzle has to offer. We fully respect the rights to free expression, and are thrilled that Zazzle products enable people to express themselves fully in the real world.

To ensure that Zazzle continues to be enjoyed by everyone, we have a few rules that we ask for everyone to abide by. The following content is not permitted at Zazzle:

No text or images that infringe on any intellectual property rights including, but not limited to copyrights, trademarks and rights of privacy/publicity

No text or images of obscenity, pornography or nudity that is not artistic in nature

No text or images that encourage or glorify drug use/abuse

No excessive violence

No content that is libelous or defamatory

No content that can reasonably be viewed as harassing, threatening, or otherwise harmful

No hate speech

No content that can reasonably be viewed as discriminatory based upon race, ethnicity, national origin, sexual orientation, gender, gender identity or disability

No content that violates or encourages anyone else to violate any law

Any products that are deemed unacceptable by the rules above, or deemed offensive or in bad taste at the sole judgment of Zazzle will have the products cancelled and removed from the Marketplace with or without notice.

Zazzle Content Ratings

You must also comply with our Ratings System when posting your products.

If you have any concerns about a product, please click the "Report Violation" link on the product page, or you can contact our Content Management Team at [email protected].

Customization of Officially Licensed Merchandise

Zazzle is proud to be in association with a myriad of content partners. With the power of Zazzle, you have the ability of online customization for your favorite movie characters, music artists and branded products. In addition to our Acceptable Content Guidelines, we ask you to follow a few more rules.

Here you will find the guidelines of what is generally prohibited for printing on officially licensed merchandise:

No text or images that may be considered offensive or be controversial to others in any manner

No sexual connotations

No images or references of illegal drugs

No names of politicians or political statements

No business advertising

No church names, company names, school names, abbreviations of school names or sports teams, trademarks, slogans or tag lines

No events other than those with a family name incorporated (Johnson Family Reunion)

No text or images that may place the brand or any of its affiliates in a negative light or which the brand does not wish to have placed on its products

For Appropriate Use Guidelines for Zazzle's Content Partnersclick here

Appropriate Use Guidelines for Canvas Shoes coming soon.

The Zazzle User Agreement

For a full description of our acceptable content guidelines, please see our User Agreement.

The Zazzle Nonexclusive License Agreement

If you publish your product for sale, you must agree to our Nonexclusive License Agreement.

For a full description of our Copyright/IP Policy, click here

The Fine Print:

We reserve the right to decline to use your uploaded image or text at our sole discretion.

Prior to uploading an image or text, you must read carefully and make certain you understand our User Agreement.

You may not upload an image or text that violates the Terms of Use.

You must own all rights (including copyright) in the image and text you upload or have the written permission of ALL persons who own (a) the rights to upload the image or text and (b) the rights to authorize the uses permitted in the User Agreement. If someone other than you is the owner of the image or appears in it or has created the text, you must obtain such permission from those persons. If you upload any image or text that violates our User Agreement, your account may be terminated.

By clicking Make it now, you certify that (a) you have read and agree to the User Agreement; (b) the image does not violate the User Agreement; (c) you own or have obtained all Rights necessary to upload this image and/or text and authorize the uses permitted in the User Agreement; and (d) you are granting Zazzle the license to make all such uses of the image and/or text.

What should I do if my Coupon / Promotional code doesn't work?

If you have tried to apply your coupon or promotional code, but are not seeing the discount reflected, please take the following steps:

Check the fine print of the promotional details (legal copy) for any product exclusions or exceptions that may have stopped the code from being applied.

Make sure that you are placing your order through the Zazzle domain(.com, .de, .co.uk, etc...) specified in the promotional details. Promotions and Coupons are almost always International domain specific.

Many of Zazzle's promotionalofferings may not be combined with any other Zazzle promotional or discount offers (including the automatically applied bulk discounts).

Make sure the product is "Sold by Zazzle" rather than by a 3rd party.

When ordering multiple items within a general product type ("apparel" for example), you received a special quantity based discountoff of the standard price of the items beingpurchased. Our system is designed to automatically detect and apply the best promotion (of any applied through the shopping cart during checkout). In cases where a bulk discount is applicable, the Zazzle cartdetects whetherthe promotional code you entered will result in a greater discount than the bulk pricing. It thenapplies the greater of the two discounts to your order.In these cases, it is in your best interest to accept the discount as it stands, as application of the advertised promotion (instead of the bulk pricing), would likely incur a greater cost to you.

Somespecial notes about shipping promotions:

Shipping "Upgrade" promotionsare designed to alter/reduce the price of the offered shipping service. You must select the specified service at checkout totake advantage of the promotion. For example:A promotion for an upgrade to Expedited shippingwill still present the Expedited shipping option(on the shipping selection page of checkout) for the ground shipping price. You would need to choose the Expedited shipping option to take advantage of that particular promotion.

FreeShipping Promotions offer a designated shipping service for free. You must select the specified service at checkout totake advantage of the promotion. For example:A promotion for Free Expedited Shipping will present the Expedited shippingoption(on the shipping selection page of checkout) for free. You would need to choose the Expedited shipping option to take advantage of that particular promotion.

In both cases noted above, the discounted service is not always selected automatically for you.You must select the applicable shipping service for each shipment on your order.

If the shipping service in question does not appear as a selectable option, then that service is not available for the shipment based on the restrictions of the promotion (See #5) and/or the transport limitations unique to Zazzle portal you are ordering through and the product types you've chosen to order.

Nearly all Zazzle shipping promotions are subject to restrictions based on product type and/or quantites ordered. Seeyour specific promotion's legal copies for details.

To terminate your account, simply send an e-mail to Customer Care that contains your username and the email address associated with your account. Once you've done so, a member of our Support Team will disable your account and remove any products, both public and private, and disable your store (if applicable). The account will be deleted fully when our system processes the next batch of account removals.

It depends on you how you value your work, and what you feel customers want to pay. Generally, we recommend royalties between 10% and 15%* with an average around 12%. The standard prices for most Zazzle products are set so that with royalties up to 15%, the prices will still be within what customers expect to pay. At the higher royalty rates, the retail comparable would be for high-end art and designs.

For posters and prints, because of the quality of the finished product, you, as a Designer, can test different royalty rates to measure the impact on your sales. We recommend this type of testing to find the optimal pricing for your art and designs. Zazzle uses industry-leading printing technology to reproduce your work with 100+ year archival inks on seven different media, from basic poster paper to canvas. With the addition of custom or standard framing, it's safe to say Zazzle prints are true works of art. You should feel comfortable setting a royalty that reflects the value you place on your work.

Did you know you can now individually customize your holiday mailing labels? Check out our new custom return address and mailing address labels when ordering your holiday cards today!

This option will allow you to purchase a combined set of custom return address and mailing labels as an add on accessory when purchasing flat holiday cards.

How do I purchase personalized address labels?

Add your cards to the shopping cart.

A pop up will appear in the top right hand corner of the page displaying the option to add the Preprinted Address Labels to your order.

Click on the blue View Options button.

4. Choose the occasion filter from the drop down menu and select your style from the options that appear below.

5. To change the font on your custom labels, select Script from the drop down menu options and select a font style from the list.

6. Place your order and wait for your follow up email. Complete the attached CSV file as soon as possible and send it back to us.

How do I add my return address and my mailing addresses to my labels?

Once you have purchased preprinted address labels you will receive an email after the order has been successfully placed. This email will ask you to download and complete a CSV file, simply add your addresses and send it back to us via email. Zazzle will take care of the rest!

Please note that your order will be on hold until we receive your addresses.

How do I download and complete the CSV file?

Open the email

Click the blue Get Started button. This will automatically download the CSV file.

Open your downloads folder and double click the CSV file.

Do not make any changes to the spreadsheet like adding or deleting columns because it will delay your order.

Enter names and addresses exactly as you would like them to appear on your labels.

Please review your addresses carefully before sending the spreadsheet back to us.

The address spreadsheet that you download will be a .CSV file and its important that you send it back to us as a .CSV file. Simply open the file, enter your information and save without changing the file type and youre good to go!

Additional Information

Once the CSV is sent back to us your order will move to a processing state. Please note that your order will remain on hold until you send us the file.

Edits cannot be made once the file has been submitted.

The option to personalize individual mailing labels is only available as an add on accessory to our cards. This feature is not available with our regular address label product.

Parker, our incomparable UI Engineer, talks with Monica about the thinking that went into building our fantastic new design tool. You'll not only get the 'whys and wherefores,' you'll also get some great tips for using the tool too.

Adding Products to an open Zazzle order

Changing Product Details on an open Zazzle order

Changing the Shipping Method on an open Zazzle order

How to Cancel your order (through your Zazzle account)

Requesting an address correction

Adding Products to an open Zazzle order

Once an order has been finalized through the checkout process, the amount of products in an order cannot be modified. Placing a new order for a product that was previously ordered is easy to do! Please see our easy to follow the guide here.

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Changing Product Details on an open Zazzle order

Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, youre free to cancel your current order to make modifications and resubmit the order, as long as the order is still in pending status (and has not yet entered our production stream).

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Changing the Shipping Method on an open Zazzle order

As with Product Details above, once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, youre free to cancel your current order to make modifications and resubmit the order, as long as the order is still in pending status (and has not yet entered our production stream).

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Instructions for canceling your order

You can check if your order is in the pending status by viewing your order within the order history section of your account. If your order is still in the pending status then you can select the option to cancel your order and make any changes you deem necessary. Canceling your order in this manner will automatically add the canceled items back to your shopping cart where you can proceed to the checkout and make the necessary changes to the shipping method.

You can click on the following link to view your order history.

All modifications/cancellations can be easily done by signing into your account on the domain the order was placed.

You may also follow these steps to get to your order history. Once there you are able to cancel the order:

1. Login to your Zazzle account

2. Hover over the profile icon and click 'Order History'

3. Click on theorder id you want to cancel

4. Click on 'View Order Status' (on the right side of page)

5. Click on the 'Cancel Order' button (bottom of page)

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If the Cancel Order button does not appear, it is because your order has already been queued for production and/or shipment. If this is the case, feel free to contact our customer support team for further help.

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Requesting an address correction

Unlikeproduct detail and shipping method, we do have the limited ability to change a shipping destination up to the point where the order is queued for shipment. If you have made an error with your shipping destination and the order status is still pending, we do recommend that you cancel your order (using the method suggested above) and place a new order with your needed corrections. If the order has entered the "processed" status and the Cancel Order button is no longeravailable, please contact our customer support team with your order number and corrected shipping address anda Zazzle support representative will make every effort to have the address corrected before the item is queued for shipment.

Zazzle uses a DTG (Direct-to-Garment) printing process to produce each shirt.

Classic Printing: No Underbase (Single Process Printing): Any white used in the design will come across as transparent allowing the color of the fabric to show through.

Vivid Printing: White Underbase (Double Process Printing): Apparel has an upcharge due to the extra process of printing a base layer of white ink under the design to make it more vibrant.

Designing for Vivid Printing.

Even though the design is the same in all three shirts, note the color differences in Mickeys face. In the first two t-shirts (white and light blue), no white is actually printed in those designs (Classic Printing) and so youre seeing the fabrics color filling in Mickeys face. In the dark blue t-shirt, youre seeing the undercoat of white that was initially added to make the design more vibrant (Vivid Printing).

Learn more about

Whats Chat?

Zazzle Chat is your opportunity to directly connect with fellow members from the Zazzle community! Whether you have a question about a design or want to discuss a collaboration, the Zazzle Chat page is your primary area to start sending messages, share images, and even view all of your chat threads! Have a question about a design? Click on the https://help.zazzle.com/hc/ button and start a chat!

How do I start a Chat?

You can start a chat simply by clicking on any page that has a button! When clicked, youll be redirected to our Ask A Question page.

Follow the prompts so that we can confirm that its a design question:

Select a topic: Designing and placing and order > Design question

Once we have confirmed that your inquiry is related to a design, simply click Thanks, but I'd still like to contact the designer. and youll be sent to the Zazzle Chat page!

If its your first time using Zazzle Chat, well ask for some quick details before beginning.

Upload a photo and enter your name. The designer on the other side of your chat will appreciate knowing and seeing whothey'rechatting with! If you already have your name and photo on your Zazzle member profile, then youre in luck! This information will automatically imported on the registration page.

The Inbox

Can I send images?

Yes! Just click on the button, and select an image from your My Images page. You can also upload new images from the My Images page or simply drag-and-drop the image onto the chat page.

How do I know when I receive a new message?

Theres a couple of ways to tell if you have a new message:

On the top menu bar of the Zazzle web page, if you see a red dot on the corner of the chat logo, this is an indicator that you have new message(s) waiting for you in your inbox!

Check your email that is registered to your Zazzle account. Just look for the email with the subject line: You have a new message on Zazzle and click on the View Message button from the email that will take you straight to Zazzle!

I had a bad exchange with someone, how do I block them?

Click on the View Chat Information icon to open the right panel and click on

You can always unblock them from your Settings page by clicking

If you experienced any behavior from another member in the Zazzle community that is in violation of Zazzles Terms of Service, please inform us at: [email protected] so that we can review and take the appropriate actions.

How do I opt-out of chat?

There is no opt-out option. We want users of the Zazzle platform (designers, artists, consumers, makers, etc.) to have an inclusive experience where everyone can connect and share ideas in a collaborative environment to create the next big product on Zazzles marketplace!

With that said, we understand your hesitations on directly connecting with your customers. Were not here to put you in an uncomfortable position in any way. If you are unable to assist our customers, we would suggest directing them to our customer service team by sending em a quick message such as: SorryI'munable to assist you at this moment, please check out the Zazzle Help Center for answers to all of your questions:

If you experience a complication during the checkout process, there are some simple steps to take (depending on the nature of the issue) that may help to resolve the complication.

Credit Card Issues

PayPal Complications

Coupon / Promotional Code Problem

Captured Funds & Preauthorization Charges

Removing an Item from the Cart

Credit Card Issues

1. Input credit card information correctly:

Do not use spaces, dashes or other characters when placing in your CC #.

Please make sure the expiration date and security code are exact.

Please place name as shown on the card into the appropriate field.

To see the list of cards accepted on Zazzle, please view our Payment Methods article.

2. Check Firewall and/or Security Settings

If you are trying to access your account from work or a public computer (located in a library for example), please be advised that some companies/organizations may have adjusted their security settings to block potentially hazardous websites. Accessing the Zazzle site while Firewall & security settings are set to "High" can disrupt many basic functions of the site, includingthe checkout process. If your computer accesses the web through a business intranet, please ask the computer's IT Administrator to add our webpage as a "trusted site."

If you are using your own connection, make sure that your individual security settings are adjusted to Medium (or default) and that Zazzle.com has been added as a "trusted site." See our Troubleshooting Guide for more information on security settings.

3. Multiple Failed Attempts Processing a Credit Card Transaction

If you have tried to process your transaction with the same creditcard two or more times, and your order has failed to be completed, then there is a good chance that your Credit Card has been locked out by our system as a precautionary measure. We do this as a means to safeguard your card from being usedfraudulently in the general order process.

What can you do in this case?

Try placing your order with a different credit card

Use Paypal to complete your transaction

Wait for 24 hours (for the system to clear) and try again with the same card

PayPal Complications

We collect funds from your PayPal account only when a new order has moved into the processed state. You must have a valid credit card (Visa, MC, AMEX) or debit account linked to your PayPal account to proceed through checkout.

If you have encountered an error during the checkout process or received a message of payment failure while attempting to finalize your Zazzle -PayPal order, be advised that your order has NOT been processed until you have reached the final Zazzle order confirmation page. This holds true even in cases where PayPal provides an order confirmation with a Zazzle-like order number (despite never reaching the Zazzle end page). If you encounter such an error, please contact us and we would be happy to assist in the finalization of your order. In some instances, you may need to contact PayPal to ascertain the nature of the payment failure.

We assure you that you will only be charged for orders that are finalized and verified through our online order system.

Declined PayPal Transactions

There are several reasons your payment may have been declined by PayPal.

Suspicion of fraud or incorrect billing information

Invalid Credit Card or account linked to PayPal (or none linked)

Insufficient funds

For more information, please log in to your PayPal account, or contact PayPal Customer Support

Coupon / Promotional CodeProblem

Having trouble getting your code to be accepted in the shopping cart?

Please click here for more information on coupon and promotional code issues.

Captured Funds & Preauthorization Charges

Does your Card Issuing bank indicate multiple charges for a single order...or a persistent charge for an order that was canceled (or did not go through)?

Credit Card Purchases

We charge credit cards when the order has moved into the processed state.

Sometimes, a card issuing bank will place authorized funds (for an order) on a separate temporary hold while the actual charge is processed.

Occasionally those funds will remain "captured" for a time, even after an order has been canceled (in accordancewith the financial institution's processing schedule).

In these cases,thecard issuing financial institutionwill release the secondary funds at its discretion. This usually occurs within 7-10 business days of the order being finalized (or formally canceled).

We advocate that you check your payment issuing account over the course of the next couple of days to verify that the funds are released and contact your bank for more information if you experience a delay in that regard.

Rest assuredthat you will only be charged once foreach active order in our system.

Paypal Purchases

Sometimes, Paypal will place the authorized funds on a separate temporary hold while the actual charge attempt is processed. In this case, Paypal will release the secondary funds at its discretion. You may want to check your account over the course of the next couple of days (following the failed order attempt) to verify that the funds are released and contact Paypal for more information if you experience a delay in that regard.

Removing an Item from the Cart

Do you want to remove an item from your cart before checking out? If you do not wish to purchase the item, click on the blue "Remove" button below the quantity of the item.

If you want to purchase the item for later, click on the "Save for Later" or "Add to Collection" buttons to the right of the image of the product.

Zazzle has hundreds of customizable products and each calls for different design shapes and sizes. There are several things you can do to ensure that your designs fit properly on your products, and weve compiled a few tips on how to do exactly that.Take a look at a few of the design tool functions that can help you optimize your designs!

#1. Make sure your design is not covered by the product shape.

Double check the placement of your design when you are adding it to your product(s) to see that its not covered by the shape of the product. You can use different functions like fit and fill and arrow key to manipulate your design to where you want it to be. Check out our Design for the Product blog post to see great examples of designs that fit well with products.

#2.Make sure your image fits within the safe print area.

Review your safe print areas by clicking on the Guidelines icon, located in the top line of the design tool. Make certain your design fits within the green dotted line, also known as the safe line. Any part of the image that does not fit into this area might be cut off when printed on the product, so always check to see that your image stays within the lines.

#3. Dont leave unwanted white space on your product.

Leaving white space on a product might make the design look half-finished. Try using the fill function to or you can also add a background color to make the design look more complete.

#4.Review your design on all styles available for the product.

Take a look at all of the styles options of the product that you are designing, and make certain that your image fits and looks good on all of them. For example, for a phone case, you can view the Device Type under the Style Options menu and see how your design fits for each one.

#5. Do not ignore the message about your image coming out blurry or pixelated.

No one wants their designs to come out blurry and thats why we recommend usingthe highest resolution possible for your images and designs preferably 300 dpi or higher. If youdon'thave a high-resolution image,then you can try to use the size image that you have, butdon'tignore the warning of your image size being too small because you wouldnt want your design to come out pixelated or unclear for your customers.

Where is My Order? - Shipping Delays

Turnaround Estimates

Domestic Shipping Services

Zazzle Black

Calculating Your Shipping Costs

Inactive or Invalid Tracking Number?

Edit Shipping - Address or Speed

International Shipping

Where is my Order - Shipping Delays

To check on the progress of your package, please log into your Zazzle account and go your Order History. Find the shipped order and click on the "Track Package" button, which will allow you to track the progress of your package.

For more information on the different statuses', please see our Order Status Explained article.

If your package is taking longer to be delivered than is indicated on the "Track Package" section in your order details,please contact Customer Support.

Turnaround Estimates

please visit our shipping deadlines page to see which products and shipping methods will meet your deadline.

If you are wondering how long it will take for your product to be produced, we recommend checking the listed time on the product page:

here

For a delivery estimate, click the "Shipping options" link on the product page.

Quantities of 50 or more pieces of any given product are considered "High Volume Orders" and may add 2-3 additional business days to the timeframes listed.

Stitch file digitization takes 1-2 business days in addition to manufacturing times.

Orders for 100 or greater units of any ornament, necklace or premium keychain style will require 5-7 business days to manufacture.

Shipping estimates will vary depending on the shipping method selected at checkout and are not included in the manufacturing turnaround times posted above.

Domestic Shipping Services

Domestic Shipping Services Zazzle offers 5 easy shipping options for orders shipped within the US. You can choose from Zip PLUS, Zip, Express, Premium, and Standard shipping services. If you need your order right away, Zip PLUS & Zip will prioritize your order to the front of the manufacturing queue respectively and deliver it to you by the promised date, Express shipping will deliver it to you in 1-2 business days from the date of shipment (after manufacturing). Please allow 2-3 business days for our Premium shipping, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type.

Special cases

Zip & Zip PLUS are only offered in the US at this time.

USPS is not available for Zip or Zip PLUS orders.

If you request shipping to a PO Box or APO/FPO location, please choose the Standard shipping option.

If you request shipping to US territories, please be sure to choose the US Territory as the country and NOT the United States

Zazzle Black

Love Zazzle? Well, we love you! Zazzle Black was created just for you so you can get gifts and products on Zazzle without having to worry about shipping costs. Enjoy standard shipping for a full year with Zazzle Black Standard or 2-day shipping with Zazzle Black 2-Day. And its not just about the shipping. With Zazzle Black, youll enjoy special VIP discounts and early access to sales.

Learn more and sign up here.

Calculating Your Shipping Costs

Given the many variables in generating a shipping quote, we recommend you use the tools available to you on our site to get the most accurate pricing. You need not make a purchase to do so.

You can generate a shippingprice quote by adding the items you are considering for purchase to your shopping cart. If this is your first time using the Zazzle checkout, you may be asked to create a Zazzle account, add a shipping and billing address in order to proceed onto the page with the shipping estimates. Rest assured that you will not be charged unless you proceed all the way through to the completion of your order (and the Order Confirmation page).

Once you have entered the requested information needed to provide the estimate, the various available shipping options, and relative pricing will be displayed. This page will also reflect an overall price for the order, including product, tax (if applicable) and shipping**.

Please note that both product & shipping prices are subject to change. Quotes generated using the method noted above are only valid for the browser session during which they are generated. Prices displayed during previous sessions will not be honored.

**The cart does not reflect customs duties for internationally bound packages ordered through the Zazzle.com site. For more information on import taxes, please contact your local customs office.

Inactive or Invalid Tracking Number?

If you have selected a shipping method that is traceable, please be advised that tracking numbersdo not become active on most couriers' websites until after the delivery drivers pick up and scan the packages. In most cases, the initial tracking information will not show up in their online tracking systems until the packages have reached the main sorting facilities (generally after 8:00 pm P.S.T. on the day they are picked up).

Please refer to your Order Status page or your Shipping Confirmation email to see when the package was queued for shipment from our production facility.

If your order was queued for shipment after standard shipping times (6 PM PST) or on a weekend, then it will not be picked up by the courier until the following business day.

Zazzle and its couriers all considerbusiness days to be Monday through Friday, not including holidays or scheduled service interruptions.

Zazzle and its couriers all consider the official "first day in transit"to be thebusiness day following the pickup of the package.

Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.

For older orders, the shipping courier may have expired your tracking number. Please contact Customer Support if you have further questions about your order.

Edit Shipping - Address or Speed

For more information on how to update a shipping address or change the speed of your shipping, please click here.

International Shipping

For overseas shipping options and rates, please click here.

For a list of countries we currently ship to, please click .

While there is currently no way to delete a store on Zazzle, you can set it and all of the associatedproducts to private/hidden.

What does "Make this Store Private" do?

The Store -private option makes your Store not visible to the general public - NO ONE other than you will be able to see your Zazzle Store.

This function is perfect for the following reasons:

You launched your store too early

You would like to reorganize the layout of your store

Your productsaren'tquite ready for the market yet

You wish to close one store and move products to another more popular store

Please note that products marked as Public (e.g. everyone can see it) will remain visible in the Zazzle marketplace, even if the store that contains them has been marked as private. Below we will go through the steps to set both products and stores to private.

Setting products to hidden:

To hide all of the products contained in a particular store, follow these steps:

1) Sign in to your Zazzle account

2) Click on the icon (My Account) in the top right hand corner of the screen, to the left of the shopping cart

3) In your account, click on the My Stores link. This page will default to show your public stores

4) Click on the store that you wish to hide products

5) Under the Products tab, locate the Show drop-down menu and select 204 (the maximum)

6) On the same page, choose Select all from the Bulk Actions drop-down menu. You should see a red checkmark appear under each product displayed

7) With all of the products selected, select Make Hidden from the Actions drop-down under Bulk Actions

8) If you have only one page worth of products, you are all done. If you have multiple pages of products, you will need to repeat steps 5-7 for each additional page until all of your products show the icon with the eye crossed-out near the lower right-hand corner of each product thumbnail.

If you wish to hide products from the Zazzle marketplace, but still would like customers to be able to purchase through a direct link, please see our Product Visibility article.

Setting your store to private:

To make one of your stores private, follow these easy steps:

1) Sign in to your Zazzle account

2) Click on the icon (My Account) in the top right hand corner of the screen, to the left of the shopping cart

3) In your account, click on the My Stores link. This page will default to show your public stores

4) Click on the name of the store that you wish to make private, then click Settings

5) Check the box next to Make this store private and click Submit at the bottom of the page

Can I re-open my store?

Yes! You can reopen your store by logging back into your account and unchecking the box Make this store private. Your store will then be searchable in the Zazzle marketplace again. You will have to set your products to visible as well or create and upload new products.

What is Product "Customization"?

When a product is posted for sale, the Designer has the option to allow buyers to customize the product or not. This parameter must be set at the time of posting and cannot be changed afterward. Leaving the product open to customization will allow customers to change the design content of the item (for their own purchase).

User customization of a Designer's products does not impact the design content of the originally posted item. It simply allows for the customer to create a personalized variation of the initial design and still attributes the Royalty for the sale to the original designer.

When "Customization" is enabled, users can:

Remove Text and/or Images from the design

Alter the image size/orientation/placement (using controls provided in the design tool)

Alter the text size/orientation/placement/color/font

Change the layering of design elements (adjusting which are"in-front of" or "behind"other elements)

AddText and/orimages not included in the original design

"Customization" does not include:

The ability to download oredit the original image file itself, only to adjust its usage in the design tool

The ability to transfer designs from one product to another

If the Designer chooses to not allow customization on a design, then other users will be prohibited from customizing the product, and the "Customize" button will not appear on the product page when viewed by other users. However, the Designer that posted the design will always be able to access thedesign pages for products they have posted.

The term"Customization" does not refer to the available apparel types for a given design, or to the Product Style Control (which allows Designers to determine what kinds of products are available to have a design applied.) In other words, whether thedesigner has enabled customization or not,customers can still change the color, style and size of the product itself (unless the Product Style Control was restricted by the Designer during the posting process).

Start with the "Sell It" Button

Set Your Product Availability

Set Your Product Categorization

Set Your Product Rating

Set Your Product Customization

Set Your Product Information

Set Your Product Visibility

Set Your Product Royalty

User Agreement

Post & Confirm

Start with the "Sell It" Button

Once you have created your product from the "Create Your Own" section and you are ready to post it in our marketplace, simply click the "Sell It" button on the right side of the page as pictured below:

ask

(Please note when posting apparel, you are required to select a size in order to post it for sale)

You'll be presented with a page of product options that give you the control to ensure that your product is accurately and appropriately portrayed in our marketplace. Let's go through these options one by one.

Product Availability

This menu determines the types of products your design will be allowed on. The default is to sell on all styles and colors, but you can change that. For example, you can specify that only dark apparel products are allowed if your design is not suitable for light apparel products, or if you have ethical or environmental concerns, you could make it so that only sustainable products are available with your design.

Product Categorization

You'll also see options to specify the public and store categories for your product. Click "Select" next to each option to open a pop-up window where you'll make your selections:

Product Rating

The ratings options may vary based on the portal you are using (e.g. Zazzle.co.uk, Zazzle.com.au, etc.) in order to be consistent with local customs.

The rating on your product will ultimately determine the audience that is allowed to view and purchase your design. We have guidelines available to assist you in selecting the appropriate rating, but if you have specific concerns, our content review team is available to provide a more specific answer.

Note: Only G-rated products are displayed in our marketplace unless the user browsing the site has specified in their account settings that higher-rated products may be shown to them. If you are currently logged in, you can change that setting at the bottom of your account settings page.

Product Customization

If this option is selected, customers who may be interested in purchasing your design will be able to change the elements (text or images) you've added to suit their own needs.

Some common examples of how our customers customize products before making a purchase:

They may want to add a relative's name to the back of a shirt you've designed

They may not like the specific font you've selected from our library and would like to choose another

They may choose to remove your elements and replace them with their own

They may be interested in your design, but would like the image transferred to the back of a shirt instead of the front

Customizations like these can result in additional sales, but also result in less control over what may be done with your design. Ultimately, this is the decision you make when checking or un-checking this box.

Note: currently, this option may not be changed once the product has been published, so be sure that you've chosen the option you'd prefer. Otherwise, you will need to re-create the product from scratch and change this option upon publishing.

Product Information

The information contained within these fields will help to identify your product within our marketplace. Search results on our site are affected by the information contained here, so be sure to accurately describe your product using a helpful title, description and tags. Learn how to properly write your product information by reading our Titles, Descriptions and Tagging Tutorial.

Product Visibility

For most people, the default "public" choice is desired. This will submit your product to our marketplace at the end of the posting process. If you are working on building an inventory prior to making your store "live," you may want to choose the "hidden" option until you are ready to display your products. The "direct-only" option is for more advanced users. You can see some examples of how the API is used on this page.

Product Royalty

Here, you can set the royalty to be charged for your design. Below the percentage, you'll see both the price a customer will be paying and the amount you'd stand to make at this price point. If you want to play around with the numbers here in a pretty cool way, click the "advanced calculator" link and you'll be able to use our tool to find a good balance between the two

Click here for more information on how our royalty program works and here for some advice on what we recommend for royalty rates.

Note: While the percentage can be tweaked individually when publishing products, the default royalty rate is set in your account settings and will affect the default rate shown during the publishing process. If you are logged in, you may access that setting here. The default is 10.0%, but it can be set anywhere between 5% (the minimum) and 100%.

User Agreement

This is checked by default, and you will not be able to post your product if it is unchecked. We highly recommend reviewing the entire document so that you are aware of what is expected of our Designers.

A few basic points to keep in mind:

Use only your own original content, or content you have legally been licensed to produce commercially

Do not spam, threaten or otherwise harass other Zazzlers

You must be at least 13 to use the site

No warranty is granted or implied, use at your own risk

Again, these are just a few key points and it is highly recommended you review the entire user agreement. Be sure to also be aware of our non-exclusive licensing agreement acceptable content guidelines, policies for Zazzle custom postage, product ratings system and privacy policy. With these tools, you'll be well-equipped as a Zazzle Designer.

Post Your Product

Click "Post it" and you're done! You will be shown a confirmation page that will provide you with ways to promote your new product.

Have any further questions? Feel free to !

General Questions

What is Zazzle?

Zazzle is an online marketplace with millions of made-to-order customizable products. Our selling community consists of designers who provide us with content, makers who manufacture physical goods and associates who share links and make money through referrals.

How can I make money on Zazzle?

You can make money in 3 ways:- As a Designer, by selling your artwork on products in the marketplace with the Zazzle Designer Program. - As a Maker, by manufacturing or making physical products and selling them through our Zazzle Maker Platform.- As an Associate, by promoting Zazzle through sharing links with the Zazzle Associate Program.

How can I contact Zazzle?

If you are unable find the answer to your question through our help system, please contact our Support Team via email. Customer service email messages typically receive a response within 12 hours and no more than 24 hours. Be sure to check your spam/bulk mailbox, if you do not receive a message from us within that time. To contact us via email, please fill out the form on our contact page. On this page you will also find our phone number and how to contact us via chat.

Designer Questions

What do I need to do to start selling as a designer?

After opening your free account, you need to set up a Zazzle store. You can open a store here. You must be logged in first. Then, you can start creating products and posting them for sale. Zazzle takes care of manufacturing, inventory, shipping, and customer service leaving you free to concentrate on designing and promoting your products.

What are the costs to be a Zazzle Designer?

Nothing. It's completely free. Once you make a sale, you will get a percentage of that sale, based on the royalty percentage that you set.

Do I have to pay for the products in advance and ship it to the customer?

No, designers never have to deal with the physical products. All you need to focus on is creating beautiful designs and publishing them on our site. Once a product with your design is sold, Zazzle will manufacture it and ship it directly to the customer and you will receive a royalty percentage of that sale. Zazzle takes care of manufacturing, inventory, shipping, and customer service, leaving you free to concentrate on designing and promoting your products.

As a Designer, can I set my own royalty percentage?

Yes, your products' final prices are determined by you. The final price is = to the base price + the royalty (up to 99%) that you set for the product. You can also increase your earnings another 15% or more by participating in our Associates Program and referring links that drive traffic and sales back to our site.

How many designs/images can I upload?

There are no limits to the number of images or designs you can upload. You must have the rights to the designs and images. Content that violates any copyrights is not allowed.

What type of designs do you allow?

You can create any design as long as you own the copyrights to the images and content and as long as it does not violate our content guidelines, which can be found here.All designs are reviewed by our content management team to ensure that it does not violate any trademarks or copyrights.

How do I get paid? Can you transfer my earnings to my PayPal account?

For Designers and Associates, you can set up your payment preferences and learn more about how you will be paid on your payment settings page. We also allow you to transfer your earnings to your PayPal account.

Where can I find more information and tools about designing products on Zazzle?

You can find the Zazzle tutorials and guides here.

Associate Questions

What is the Zazzle Associate Program and how does it work?

The Zazzle Associate Program works like an affiliate link-sharing program. It is a way for you to earn money by promoting any Zazzle page, product or store. All you need to do is add your associate ID to any links, share the links out to your friends, on social media sites, blogs, websites etc. and when a sale is made through your link, you earn money.

Where can I find my associate (or referral) ID information?

You can find your associate ID in the associates' section of your account.

What is the commission rate for associates?

The standard Zazzle commission rate is 15% per sale, plus up to 17% volume bonus.

Do I need to own a Designer store on Zazzle to be an Associate?

No, you do not need to own a Zazzle store to be an associate.

Are there any fees associated with the Zazzle Associate Program?

There are no fees associated with the Zazzle Associate Program. It's completely free.

How do I get paid? Can you transfer my earnings to my PayPal account?

For Designers and Associates, you can set up your payment preferences and learn more about how you will be paid on your payment settings page. We also allow you to transfer your earnings to your PayPal account.

Can I earn a referral fee for products that I designed?

Yes. If a customer you refer purchases one of the Zazzle products you've created, then you earn your royalty and a referral, minus a small fee.

Where can I find the tools that can help me promote Zazzle products?

You can find the all of the Zazzle promotional tools here.

Where can I find more information?

You can find the latest information on most topics in the Zazzle Forum or on the Zazzle Blog.

Adding Images to a Product

Manipulating Images in the Design Tool

Adding Text to a Product

Manipulating Text in the Design Tool

Additional Design Tool Functionality

Image FAQ: Accepted Image Formats, Color Profile Specs and More

*Updated for the New Design Tool on 1/7/19.

Weve made creating or adding a design to one of our products even easier.

Who needs a run-of-the-mill, off-the-shelf product when you can create something wholly unique for yourself or a loved one? Weve made our create your own experience more intuitive so you can better customize products we offer here in the Zazzle marketplace.

Creating a Zazzle product begins with adding an image and/or text to a product.

WORKING WITH IMAGES >

Adding Images

Click Add Image button to apply an image to your product.

click here

If you are not logged into your Zazzle account or if youre new to Zazzle and havent previously had an account, youll go to the following screen after you click Add Image.

If you havent already opened an account with Zazzle or already signed into your Zazzle account, we recommend that you do so now.

We also suggest that you click on the Open full image browser button as shown above to see all the different ways you can add images and text.

Adding Images from Your Computer

If you are logged in to your Zazzle account and had previously added images to your Zazzle My Images folder, youll see all of those images populated in under All Images. (See below)

Ifyou'venever added images to your Zazzle account, youll see that you can start adding image files by dragging and dropping them into the open area so they can begin uploading. (See below)

If youdon'thave an image on your computer that you want to upload, there are other things you can do.

Adding Images from Zazzle Icons

You can add any of our free Zazzle Icons to create your own design. (See below)

Editing Zazzle Icons

After you add a Zazzle Icon, click into the design element and youll bring up further ways to edit that image. (See below)

Adding Images from Google Drive or Instagram

You can upload a photo or design from your Google Drive or from Instagram after you log into either of those accounts. (See below)

Adding Images from My Mobile Phone

You can also upload images directly from your Mobile Phone by either going to www.zazzle.com/upload in the browser of your mobile device or you can scan the QR code shown. (See below)

Afteryou'vechosen what image you want to upload, youll see it appear in your design area, as well as how it looks on the productyou'vechosen in a preview window. (See below)

If youre having trouble uploading an image, please visit here.

MANIPULATING IMAGES IN THE DESIGN TOOL

IMPORTANT: You must click within the design in the design area to see the right side of the screen populate with other ways to add to and edit your design. (See below)

You can also add multiple design elements to your design area. As you can see below, there are three components to the design: the dog, the pink polka dots and the text Mandy, each on a separate layer.

Filter an Image

You can change the Filter of the layer youre highlighting. (See below)

Crop an Image

You can Crop the image of the layer youre on. (See below)

Fill the Design Area with an Image

You can take your design and have it Fill the entire design area, all the way to the bleed line. If an image is wider or taller than the dimensions of the art view area, it may result in the zooming and cropping of the image.*

*Note: The above image is a different dimension than the design area so zooming and cropping have occurred.

Fit an Image in the Design Area

Or you can Fit all of your design within the print safe area defined by the blue lines. Fit takes the longest edge of the image and elongates that edge to either the vertical or horizontal print line. This will ensure that the image is not cropped. (See below)

Scale an Image

You can Scale your image down by using the Minus (-) button or scale your image up by using the Plus (+) button. (See below)

Rotate an Image

You can Rotate your image to the left or right using the arrow keys, or you can be more precise and type in the exact degree of rotation you would like. (See below)

Flip an Image

You can also Flip your design. The button on the left flips the design horizontally so what was once on the left is now on the right and vice versa. (See below)

And can also flip the design vertically so what was originally on the bottom is now the top and so on. (See below)

More Image Options

Whites as Transparent

Under More Options, you can show Whites as Transparent. That means, like your printer at home, our system processes white portions of images and omits them. So if you choose to make your whites transparent, you can assume that all white areas within your design will assume the color of the product they are placed on. (See below.)

Make object(s) permanent and always visible

Also under More Options is Make object(s) permanent and always visible. This means that a customer can move or scale your image on the product, but theycan'tremove it from the design area. (See below)

Make this a template object

Make this a template objectis a tool designed for advanced users who wish to create templates for others to add content to. For more information on this functionality, click here.

WORKING WITH TEXT >

Adding Text

To add text to the design area, click Add Text and type the word or words youd like. (See below.)

MANIPULATING TEXT IN THE DESIGN TOOL

IMPORTANT: You must click within a text layer in the design area to see the right side of the screen populate with other ways to add to and edit your text. (See below)

Change Font Type

You can change Fonts. (See below)

Change Font Color

You can change the Color of the font. (See below)

Change Font Size

You can change the Size of the font. (See below)

Justification of Text

You can set the Justification for the text to be left, center or right-hand justified. (See below)

Scale, Rotate and Flip Text

You can Scale, Rotate and Flip your text just as you would an Image as described above. (See below)

Letter Spacing

You can add to or subtract the distance between each letter by using the Letter Spacing functionality. Use the slider or add a precise number and select the distance you want each letter from one another. (See below)

Line Spacing

With Line Spacing, you can determine how far apart you want each line of text from one another. Use the slider or add a precise number and select the distance you want each line from one another. (See below)

Line Orientation

You can also have the Orientation of your text either be horizontal or vertical. (See below)

Add Curvature to Text

You can add Curvature to your text either up or down. Use the slider or add a precise number to indicate the amount of curvature youre looking for. (See below)

Under More Options, you can do with text like you did with images Make (text) object(s) permanent and always visible and Make this (text) template object. See above on how it works for images. (See below)

ADDITIONAL DESIGN TOOL FUNCTIONALITY

Layers

There are three layers to the design below: the dog, the pink polka dots and the text Mandy.

If you want to change the order of the Layers and, say, put the polka dots on top of the dog, you can just drag and drop each layer in the order youd like them. (See below)

Backward/Forward

You can also move layers Backward and Forward depending on the layer youre highlighting and/or clicked on within the design area. (See below)

Undo/Redo

If you make a mistake or you like how your design looked before you made that last tiny change, you can Undo or Redo last steps. (See below)

Tiling

If youd like to take an element of your design and make it a pattern, you can tile it in a number of different ways. You can also stipulate the size you want each duplicate tile to be in inches. (See below)

Align

Align lets you line up multiple images to one another in different configurations.

First, decide if you want to align a layer to another layer or layers or if you want to align all the layers within the artboard or design area itself. (See below)

Next, lets say you have six colored shapes that are all over the place and you want them aligned and evenly spaced. (See below)

First, hold down the Control key and then use your cursor and click on all of the shapes, grouping them. You know that the objects that you want to align are grouped when there is a dotted-line encompassing all those shapes. (See below)

Then you can choose to either vertically align the objects or horizontally align them. (See below)

The following example shows that the shapes have been vertically aligned across their centers. (See below)

Distribute

Now, if you wanted to distribute those shapes an equal distance from each other, you could either choose to horizontally or vertically space them out.

The following example shows that the shapes have been vertically distributed evenly across their centers. (See below)

Guidelines

Its a good idea to keep Guidelines on so you know where your print safety area is. Anything part of the design that goes beyond the blue lines may be compromised when printed. (See below)

Gridlines

Turn Gridlines on to help you measure and distribute assets evenly across your design area. (See below)

Image FAQ: Accepted Image Formats, Color Profile Specifications & More

For more designer specific information regarding the creation of images, formats and specifications, please click here.

For complete access to our guide files for all Zazzle products, please .

Placing a new order for a product that was previously ordered is easy to do! You can access your original items and resubmit them for purchase by following the steps below:

Sign in to your Zazzle account

Click "My Account"

Click on " Order History " in the left-hand navigation column

Select the previous Order ID that contains the item(s) that you wish to re-order*

Click on the items (one at a time) that you'd like to re-order to open their detailed product view**

If you need to make any modifications to the original design, click on the "Customize" button, and it will bring you to the original design creation palette for that item

When you're ready to purchase your desired item, select "Add To Cart"

Once you are done shopping, you may proceed to checkout.

*Please note, orders are domain specific. If there are no visible orders, please ensure you are logged into the correct domain.

**Please note that if the item does not open to its detailed view when you click on it from your order history, then it has been removed from the Zazzle site and is no longer available for purchase.

In five easy steps you can be on your way to making money doing something you love!

The Zazzle Return Policy

We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

Please see our complete return policy for more information.

How to Return an Item

Contact Customer Care to request a return. You must make this request within 30 days of receiving the shipment.

Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.

Once the topic is selected, you will be asked to select the product that you want to return.

Use the Upload File button to proactively provide digital images of damaged or defective products.

Since this product was crafted specifically for you, wed love to have an image of the product so that we can ensure this return issue doesnt continue moving forward. Pleasetake a quick cell-phone picture of the issue (damaged package, defective product, specific design flaw, etc.). The more detail you can give us, the easier it is for us to improve the quality and experience of custom made Zazzle products in the future!

A Little F.A.Q. on Collections

Q: What is the purpose of collections?

A: Creating collections is so users can promote their product suites that showcase all the products focused on one design.

Q: How many collections can someone have?

A: At this time, each user is allowed up to 1,000 collections.

Q: What are the maximum products allowed in each collection?

A: Each user is allowed a maximum of 300 products in each collection.

Q: How do I add a product to a collection?

A: Please see our article on how to ' Curate and Share Your Favorites with Zazzle Collections '.

Q: May I delete a product or products within a collection?

A: Yes, you can delete products within a collection by going to the same place on the product page where you added the item to your collection -- this time, just uncheck the box.

Q: Whyisn'ta collection of mine showing up publicly in my store?

A: To show up in your store, your collection needs to be set to public and have at least four products in it.

Q: How can I have my collection show on the product pages under Other products from this collection?

A: To be included, you need to have created a collection that includes a banner, title plus description and have at least seven products in it.

Q: If a designer has their product in more than 1 collection, how is the order of those collections determined?

A: On the product pages, we can show up to three of your collections. The order is determined by an algorithm that ranks the collections by how related they are to the primary product on that page, as well as to the popularity of the design.

Q: How does product ratings work within a collection?

A: A collections rating is determined by the highest rating given to a product in that collection. If there is one product rated R in the collection and the rest are rated G, the collection will be rated R.

Q: Are collections found in web searches?

A: For SEO purposes, wedon'tallow Google to index collection pages so theywon'tbe found in web searches.

Q: Why are the new products that Ive added to my collection not showing up?

A: Any change that is made to a collection requires it to be re-indexed and that can take up to 24 hours before it reappears in the marketplace.

Q: Can a product be in more than one collection?

A: Yes, a product can be in an unlimited number of collections.

Where can I find my Zazzle Account Credit?

You can view the balance in the bottom left of the My Account Dashboard within your account.

You can use your account credit within your Zazzle account to reorder a corrected product or choose a new product, whenever you please. Please note that account credits may take up to 1 business dayto process

Your My Account section is home to all of your account information and its where you can edit and manage all of your actions on Zazzle. To learn more about your account, keep reading!

My ProfileHere, you can see an overview of your private Zazzle profile. It allows you to access your Saved Designs, Likes, Collections, Images, Stores, Activities and Settings. The Settings section is where you can update your personal information like your name, location, and birthday. (We love to wish Zazzlers a happy birthday!)

CollectionsCollections are a fun and eye-catching way to organize and curate your favorite products. You can group them by design, occasion or event, or as a product type, color scheme or even as a grouping of your favorite designs. You can also share these with your friends through any of your social media channels! LikesTreat this like your Zazzle Wishlist! Like any product on the website that you want to save in your account for inspiration or a future purchase.

Order History Here s where you find information about your current and previous Zazzle orders. You can check your order status, track your order, check order details, or even reorder a product. If you need more information on how to reorder, please see: Reordering Products from Previous Orders

Account SettingsHere, you can change the email address or password associated with your Zazzle Account. Please see How to Reset Your Zazzle Password if you need assistance. You can also choose the content filter for your account and manage your email subscriptions.

Payment SettingsYou will find all of your saved payment methods from previous orders here. You can also choose to delete them if necessary.

Address Book Here, you can find a complete list of all of your stored addresses from your past orders. You can edit/delete your current listings, set one as a default for your future orders, or add more to be used in the checkout process at a later time. Gift Card / Account BalanceWithin this area, you can purchase a gift card or redeem a gift card! Please see Zazzle Gift Cards for more information. You can also view the balance of a Zazzle account credit in this section. You can use your account credit within your Zazzle account to reorder a corrected product or choose a new product, whenever you please. Please note that account credits may take up to 1 business dayto process. Deleting an AccountIf you decide that you would like to terminate your Zazzle account, simply send an e-mail to Customer Care that contains the email address associated with your account. Once you've done so, a member of our Customer Care Team will disable your account and remove any products, both public and private, and disable your store (if applicable).

Our API will only allow customers to check out on Zazzle domains. As such, that means that Zazzle will handle all customer service, content validation for IP infringement, and of course, the fulfillment of all orders.

How Do I Change My Royalty?

When posting a product for sale, you have the ability to name your own royalty on the Post For Sale page by simply entering a royalty percentage.

You can also edit any existing product's royalty markup at any time through My Account -> My Products, or set a default royalty percentage through My Account -> Default Royalty. There is no way to turn off or deactivate the default royalty functionality.

You can change your royalty at any time, however, our system will aggregate all the royalty changes made in your account and apply them to your products once a month. This will take place on or around the 20th of every month, with the exception of our peak holiday season when royalty changes may be paused. This way all changes will be made at the same time.

In addition, this will create a steady pricing structure for customers. A consistent shopping experience will help increase customer satisfaction and their desire to come back for more. This is especially important to us during our busy holiday season when we want to ensure that our marketplace maintains competitive pricing.

When posting a new product for sale, you have 24 hours to settle on a royalty. After 24 hours, whatever royalty you have set will remain in place until the next scheduled update, as stated above.

Why are royalties only updated once a month?

Real-Time pricing changes are putting our ability to participate in search engine feeds at risk. This is a very important channel for marketplace sales, so it is imperative that we comply with requests from this channel.

In addition, this will create a steady pricing structure for customers. A consistent shopping experience will help increase customer satisfaction and their desire to come back for more.

zRank allows you to see at a glance how well your store and its products are optimized for the Zazzle platform. Your zRank is a number between 1 and 10 the closer to 10, the better!

We are committed to your success on Zazzle and zRank is all about providing you with more transparency into ways you can improve and grow your earnings. Following the best practices and guidelines outlined below is the best way to boost your ranking and, therefore, your success on the platform. There are 3 major components to the zRank algorithm, be sure to put effort behind each:

STORES

Create a rich and engaging experience for customers visiting your store. Customize your Store's Homepage to highlight your best products and collections, and to showcase who you are as a Designer and brand. Your Store Completion, found on your store's Home tab, is an easy way to get started. Don't forget to complete your Designer profile as well!

Subscribe to our blog to receive helpful tips and articles for making the most of your Zazzle store

SALES & PROMOTION

Getting the word out about your products and your store means getting more eyes on your designs, and getting more sales! While monetary earnings are not a part of zRank, the sale of a product is the highest endorsement of quality there is. The more the products in your store are selling the better for your zRank.

Promote your store and its products. Creating and publishing products on Zazzle is only the first step to being a successful Designer. This is especially true for new products; the best way to generate sales for new products is by promoting. Make sure you share your masterpieces with the world through your social networks and external sites like blogs to increase visibility and sales. Check out our Designer & Associate Handbook and our SEO Zazzle Chat for more tips on promoting.

QUALITY NOT QUANTITY

Great Products. Publish unique, well-thought-out designs on relevant products that best showcase your skills as a Designer.

Unique Content. Make sure your product's title, description, text, tags, etc. are unique, relevant, and engaging. Avoid using the same content on multiple products. Find more SEO hints in our Designer & Associate Handbook.

Customization. Harness our Template technology to provide users with ways to easily customize and personalize your products.

Review. Frequently review your public products and delete (or set to hidden) any products that are no longer relevant, haven't been updated recently, or haven't been viewed or purchased. Having a lot of products that aren't popular will negatively impact your zRank.

Important Notes:

zRank is not currently factored into marketplace search results but will be in the near feature.

zRank is calculated per store, per designer as a stand-alone metric and does not factor in other Designers or their stores. Only you know your store's zRank.

zRank is not a measurement of how much revenue you make nor is it an indicator of how much revenue you will make in the future.

zRank will continue to evolve over time and the specific factors used to calculate your score may change at any time. The best practices above are meant to serve as guidelines and your score may fluctuate as zRank continues to evolve. Rest assured that our guidelines will always be focused on encouraging our Designers to create great products and provide an engaging and rewarding user experience!

Why does my zRank matter?

As Zazzle's Designer community continues to grow, we are constantly looking for ways to improve our customers' experience and highlight the best stores suited to them. zRank gives us a way to showcase those stores that have put a lot of time and effort into creating a rich and engaging user experience.

There are also a few added benefits* for your store on Zazzle:

Your store will appear, and have preference, as a suggested search result when searching.

Your store will appear, and have preference, in the Designer Store search Filter - the links which appear in the left-hand navigation bar for narrowing results in marketplace search.

*Your store must have a zRank of 4 or above to have these features enabled

Were always happy to honor tax-exemption requests at Zazzle.

First, if you have not already done so, please register for a free Zazzle account through which your organization's future tax-exempt orders will be placed. Just go to the registration page and fill out the information required.

Once your Zazzle account has been created, you can then place your order. Unfortunately, our system cannot automatically prevent taxes from being applied to eligible shipments, so your order will be charged the full purchase amount (including tax) during checkout.

Once you have completed your order, you may contact us via email with a digital copy of your tax exemption documents in JPG, PNG, or PDF format. From there, you can request a refund for any taxes for which you are qualified as exempt and our Customer Care Team can take it from there!

Were growing and evolving and, as such, our policies are evolving too. As an ongoing commitment to your satisfaction with all things Zazzle, were making you aware of updates to the User Agreement that go into effect on November 22, 2019, which governs the usage of our Site.

Below are some of the highlights:

Digital Content Creation and Usage:

Zazzle is expanding its definition of Content to include digital Content. Digital Content enables Users the ability to create a design and use it out in the world without having to add the design to a physical Product on the Zazzle platform.

Zazzle Create, our new tool for creating digital Content, will drive potential new Users to the Site to create everything from digital invites and cards to Facebook banners and Snapchat templates.

Zazzle Create & Royalties:

Weve been working with a test group of Designers to populate the Create design tool with Digital Designs and Secondary Content.

We will be expanding the number of Designers who can contribute to the Zazzle Create design tool in the near future. If youd like to be a part of this opportunity, please apply here.

Digital Content is free for users to download, but every Designer who contributed to a design that is featured on a physical Product will receive compensation.

Read more details at Zazzle Royalty and Referral Percentages to understand how Royalties will be determined when Secondary Content is added to the Content on your Marketplace Design.

Chat & Collaboration:

We are introducing new functionalities to the Site - Zazzle Chat and Zazzle Collaboration. Please see the User Agreement for more details.

Zazzle Chat is a messaging tool for Users to connect with Designers and other Users.

Were also announcing Collaboration, a real-time way for Users to collaborate on designs with other Users, including friends and family.

We are all a part of the same community. According to Section 4 of the User Agreement, we need to treat one another with respect and refrain from harassing, insulting, embarrassing or abusing other Members.

To read about site changes and Policy updates, see below. Any capitalized terms not defined herein are as defined in the Policies.

User Agreement as of 11/22/19

User Agreement before 11/22/19

Privacy Policy

Designer License Agreement

Zazzle Royalty and Referral Changes

Your "My Account"section is the place to manage your email notifications, password & general accountinformation.

Managing Your Email Notifications

Changing your email address and password settings

Manage your Billing and Shipping Addresses

Direct Links to On-Site Account Management Tools

Managing your email notifications

There are threedistinct types of emails sent by Zazzle. If you wish to stop receiving some or all types of Zazzle email notices, you must adjust the settings specific to each type.

General Marketing Emails (including our Newsletter and occasional special offerings) can becontrolled by using the checkbox located directly under the Email Notifications header on theAccount Settings Page. If you have unchecked the box and continue to receive unwanted marketing emails, you can formally unsubscribe by responding to the unwanted email with the word "unsubscribe" in the subject line.

Store EmailNotifications (including emails alerts of published or sold products) are managed through the "Notifications"link in the "Designer Account" section on that same page. The frequency of each notification can be set independently.

Important Zazzle Notificationsaboutthe terms of usage, account security, or other high priority announcements will be released at Zazzle's discretion to all active Zazzle account holders.

Changing your email address & password settings

You can change your email address and reset your password using the Email Settings functions at the top of your Account Settings page.

Manage your Billing and Shipping Addresses

A complete list of all of your stored addresses can be accessed from the"Address Book" link (located on the left navigation bar of the Account SettingsPage).Here you can edit/delete your current listings or add more to be used in the checkout process at a later time.

Direct Links to On-Site Account Management Tools

(You may be asked to login, first)

Main Account Settings Page

My Account Address Book

Manage Store Notification Emails

Manage "Stores I Like" Emails

Have you experienced Bitmoji yet? Its where you can build a virtual you that you can use in your text messages, social media and, now, on Zazzle!

Zazzle recently partnered with Bitmoji so you can easily turn your digital avatar into a physical reality by having them printed on our most popular products. You can either choose just your own Bitmoji or one of you and a friend together.*

To print your Bitmoji on a Zazzle product, you must go through the Bitmoji app. Thats the only way its available at the present time.

How do I download the Bitmoji app and put my Bitmoji on a Zazzle product?

Download the Bitmoji app in either the Android or iOS store

Go through the steps of personalizing your Bitmoji avatar.

Click on the Store icon.

Choose the product you want to add your Bitmoji to, customize it and purchase.

Wecan'twait to see your Mini-Mes come to life!

*Only friends who have Bitmojis can be added to products.

What comes with a Complete Custom Skateboard?

Completes are outfitted with premium components, including Independent Trucks and Ricta Natural wheels on most decks. The narrow Mini 7 1/4 and the Old Skool Cruiser are outfitted with softer Ricta Cloud wheels for a smooth ride on any surface. The Old Skool 8 1/2 is also outfitted with Ricta Clouds. All completes are finished with Bullet bearings, grip tape and hardware.

Independent trucks:

Independent introduced its first truck in 1978, called the Stage 1. Thirty years later, the Stage 10 combines Indy's often imitated legendary fast-action geometry, hollow body hanger, 4140 chrome molly steel axle, and Grade 8 kingpin. The result is a light, perfectly balanced, ultra responsive and durable truck.

Ricta Wheels (depending on deck selected):

Naturals: 8% lighter than other so-called "lightweight" wheels. Narrow shapes with slightly wider riding surfaces for increased control and durability. Double-sided raised graphics with smooth conicals that won't interfere with grinds.Clouds: Perfect for cruising. 78A durometer surface urethane and 78 durometer core! Super bouncy and fast, making even the roughest of surfaces feel like smooth warehouse floors. Modern shaped and not too heavy or bulky.

The following is a list of the fees deducted from Earnings on a monthly basis for Non-Contributing Accounts. Non-Contributing Account Fees will only be deducted from existing Earnings in your Account until your account becomes contributing or your balance becomes zero - your account balance cannot go negative because of Non-Contributing Account Fees, and Zazzle will NEVER charge your credit card or PayPal account for these fees. The currency used is based on the payment preferences as displayed in your Payment Settings under the Earnings tab of your account. The fees listed are effective as of April 1st, 2019. For more details see our User Agreement.

Currency

Fee Adjusted

USD

2.00

AUD

2.50

EUR

2.00

BRL

6.00

CAD

2.50

NZD

2.50

CHF

2.00

SEK

16.00

GBP

1.50

JPY

200.00

What is it?

The Product Style Control allows Zazzle Designers to control what styles will be available for a particular product they are posting for sale. For example, this is useful for stores that wish to sell only Sustainable t-shirts, shirts made in the USA, or beer steins only.

Where is it?

You can find the Product Style Control whenever you post a product for sale. On the Post For Sale page, you will see a dropdown labeled Sell this design on.

This dropdown shows all options for the particular product type. Heres the Style Control for T-Shirts:

When posting a product for sale, simply select one of the options from the Style Control. When posted, that product will then be available to buyers only on the option chosen.

For example, lets say youre creating a t-shirt, and you select Mens only from the Style Control when you post it for sale. That means that any customer who sees your t-shirt will only be able to buy it on Mens only styles (no kid styles, no womens, etc.)

If you wish to limit the available styles to only one particular style, select The current style and color only. Customers will then NOT be able to change styles at all and will only be able to purchase the exact style you had selected when you posted it for sale.

Your products posted for sale on Zazzle are set to one of three visibility levels:

Public (everyone can see it) - Your product will be visible to anyone on Zazzle (subject to content ratings) and will appear in search results and in your Store. This option provides maximum exposure and is the best setting for products you want to sell.

Hidden (only you can see it) - Your product is hidden from the Zazzle Marketplace. It is only visible to you and only when you are logged in to the Store containing the product. This is useful in many instances, such as for seasonal products or building out an entire product line of products then launching them all together at once.

Direct-only - Your product is not visible in the Zazzle Marketplace and does not appear in any Store or within any RSS feed. It is only visible through external links or API integrations. This option is typically used by more advanced users who prefer to have a store on their own domain.

Quick Product Create (QPC) is a tool that will allow you to upload a single design onto a variety of products at once, through three very simple steps. QPC can be a very powerful tool that will help you create suites of designs in no time and it especially proves useful for the Designer looking to create a variety of branded products showcasing a logo.

Getting Started

To cue the QPC pop-up wizard, click the Quick Create link found under the Products tab of your stores main dashboard:

ead here

1. Choose Your Template Set:

To get started, you'll first need to choose your template set, either the one Zazzle provides or one of your own. Zazzles default template set has been crafted for Designer looking to promote their businesses with a logo and such, but how you design on it is completely up to you!

So what exactly is a template set? A template set is essentially a store category that contains one or more templated products. The template set will provide the QPC tool with the selection of products that you wish to include in the quick create process, as well as the design area dimensions that you have designated for each of those products.

2. Choose your Image:

Be mindful of your image size and resolution when choosing an image. Since youll be uploading to a variety of products of different shapes and sizes, youll want to be sure to use a hi-res image to prevent any blurring or pixelation during the print process. ( Read Image Size & Resolution for best practices )

3. Choose Fit/Fill Options:

The dimensions of each products design area will vary from product to product. This section will allow you determine how your design will be overlaid into that space.

Fit

Fit will resize the image to fit within the given design-area dimensions, thus ensuring that none of your image is cropped. However, if your image dimensionsdon'tperfectly match that of the design area, expect to see some empty space on the sides.

Fill

Fill will resize the image just enough to fill the entire design area, leaving no empty design space whatsoever. However, if your image dimension does not perfectly match with that of the design area, expect some cropping of your images.

Creating Your Own Templates

If you prefer not to use the default template set, you can create your own! QPC template sets are based on Zazzles template feature, so if you havent done so already, we would highly recommend that you learn how to create a product template before continuing. ( R )

Creating a QPC-ready Product:

To create a product for your template set, youll first need to upload an image as a placeholder. This placeholder image will let the QPC tool know where, and at what dimension, to overlay your final image onto the product. Heres an example of a placeholder image on a classic mug:

Notice how we aligned the image to the right of the design area in order to have the image aligned comfortably next to the handle of the mug. We also nested the image within the Safe guideline, which will ensure that any images uploaded will not be cropped during print.

Next, youll want to template the placeholder. To do this, select the image, click the MORE button on thelower toolbar, and tick the Make this a template object option:

Once checked, you will now have the ability to name your template field, as well as determine what youll like your default fit/fill option to be. Since well be using this product strictly as a QPC template (and hidden from the public), we simply named it placeholder_image. (We recommend that you be more strategic with your label naming when templatizing a product meant for the marketplace.)

Once youre satisfied with your placeholder image placement, go ahead and continue with the usual SELL IT flow as you would with any other product. Just be mindful of the Product Visibility section on the Post Product for Sale page. If youre creating this product as strictly a QPC template, we recommend that you keep the product hidden.

QPC Categories

Onceyou'vecreated all the products you want included in your QPC template set, youll need to group them together. To do so, youll need to collect the templated products into a store category.

Creating a Store Category

To create a new store category, youll first need to make your way back to the Products tab of your stores main dashboard. Click the All Categories link found on the left-hand navigation tree.

Click Add new category under the Store Categories title and a dialog box will appear which will allow you to name the Category, assign an icon, and toggle the visibility. (For categories containing QPC template sets, we recommend toggling the visibility to Hide)

Creating Your Template Set

The last step is to import all the products created into your newly-formed store category. To do so, simply navigate back to your main Products tab within your stores dashboard and select all the products you would like included in your template set.

Under the Actions dropdown in the upper toolbar, youll find an option to: Set store category

Congratulations, you have just created your very own QPC template set.

Title

Description

Tags

Youve spent time and energy on your design and youre finally ready to sell it. Theres more you can do beyond just simply adding your product to the Zazzle marketplace. You want your product to be seen and purchased!

While there are millions of products on Zazzle, youll need to make your title, description and tags extra unique in order to stand out.

Title

Your titles plays a critical role when it comes to customers finding your products on Zazzle, and can also prove to be the make-or-break factor on whether your products will surface on Googles search engine results pages. Therefore, you'll want to get into the habit of continually improving your titles with relevant keywords in order to improve your search page rankings (this is known as Search Engine Optimization,or what is commonly referred to as 'SEO').

But first: what's a title?

Titles are a select group of keywords that thoroughly describe your design. Those keywords are what search algorithms use when determining if your product accurately matches what a customer is searching for. The best approach when choosing your title is to ask yourself:

What keywords would a customer use when searching for a design like mine?"

This is usually a great start as you learn to create descriptive titles for your products. To really maximize the effectiveness of your title, be sure to use keywords that describe the design's theme, color, specific design elements, and even who the product may be intended for.

Here are a few research tools to help you get started:

Google Keyword Planner

SEMRush

Moz Keyword Explorer (free)

Google Trends (free)

Google Search (free) - use the Google search bar to see what the autofill suggestions are

Once you've determined which keywords you would like to use, you'll need to start organizing it in a way that would be most appealing to customers. Here are two great examples to help you get started:

Graphic-based designs:

[trait] [color] [style] [content] [design type]

example: "Vintage Navy and Pink Watercolor Floral"

Text-based designs:

[full/partial phrase] [trait] [content] [color] [design type]

example: "No Bad Days Funny Quote with Yellow Text"

Lastly, be sure to be mindful of the 'quality' of your title. Quality refers to how unique your title is, as well as how relevant your keywords are to one another. In other words, if you reuse your titles across multiple products, or if you try to stuff a bunch of non-relevant keywords into your title (e.g., stuffing keywords like birthday/ wedding / rsvp / graduation into the same title), then search will most likely not surface your results because it will think your product is spam.

DO

DON'T

DO use descriptive words that accurately describe your design and the theme, such as color or pattern.

DON'T use a numbering scheme to distinguish similar designs.

DO use keywords customer would normally search for.

DON'T include the Product type within the title.

DO use a unique title for each design.

DON'T use less than 3 words (or less than 20 characters).

DON'T only use artistic/abstract naming conventions.

DON'T only use keywords such as Create Your Own, Design Your Own, Your Text Here.

DON'T use the same title more than once or copy another design's title.

DON'T use special characters or any obscure (unicode) such as + ^ } ~

Description

Your design descriptions is a great opportunity to let your customers know the story behind your art, and an opportunity to help your customers understand what makes your design unique and worthy of their purchase over the others. It's also a great space for you to detail any interesting use cases, as well as customization tips, that you may have intended with your design.

One important thing to note is that search engines, such as Google, pay heavy attention to your design descriptions. So in order to ensure the best chances in surfacing within Googles search results pages, you'll want to make sure that each of your products have unique and lengthy descriptions for Google to crawl. Anddon'tforget to include those relevant keywords in your descriptions, they will definitely help your chances of getting found.

DO

DON'T

DO use at least 3 to 5 sentences (~300 characters) when forming your design description. Try to tell your 'story' behind the design.

DON'T leave your description empty or use phrases/ sentences that don't provide any additional information beyond your title.

DO use human readable sentences; write for your customers, not for search engines.

DON'T employ keyword stuffing or use repetitive keywords(e.g., either using keywords too often, or using keywords not relevant to the design).

DO try to include related keywords thatyou'veused in your title.

DON'T use keywords not relevant to your design.

DO use a unique description for each design even if your design features the same character or similar subject. Unique content is key!

DON'T repeat the same design description within your store or use copy from other stores.

Tags

Choosing the right tags is important for customers to find your design in the Zazzle marketplace. We suggest doing some research to identify descriptive and relevant tags for your products. Ask yourself: if you were to look for your design, what would be the most common search terms? Currently, there is a limit of ten total tags for your design. Individual tags are required to have a minimum of three characters, and phrases can have a maximum of five words.

The use of phrase tags are a great way to really maximize your chances in getting found in search, however, we would recommend building tags around phrases only when they match search terms customers use to find your design. As powerful of a tool that phrase tagging may be, the overuse of phrase tags by simply inserting random words in a tag will in fact negatively impact the potency of your metadata, as using tags that having nothing to do with your design would appear as irrelevant to our search algorithm and impact your product ranking.

If youdon'tconsider yourself an expert on tagging and search yet,don'tworry! Here are some tips on how you can maximize the potential of your tags and get some eyes on your work:

DO

DON'T

DO build tags around phrases when it makes sense and give each phrase a maximum of five words.

DON'T use product types as tags, unless they are relevant to your design.

DO use keywords that are descriptive and specific to your design.

DON'T use tags or keywords that are irrelevant and have nothing to do with your design.

DO repeat keywords in your title and use other related keywords that users may use to find the design.

DON'T use plural variations of keywords or employ keyword stuffing.

DO use research tools to see what keywords others are using for similar products (e.g., Google Trends, Google Search, etc.).

DON'T repeat keywords across multiple tags.

DO double check your tags before publishing a product to avoid misspellings and mistakes.

DON'Tuse 'custom' or 'personalized' (or any other keywords that can apply to most products in our marketplace) as keywords.

(Additional words not to use are:gear, custom, create, gifts, presents, gift idea, products, merchandise, personalize, personalized, personalizable, customize, customized, customizable, custom made, customise, customisable, customised, made to order, make your own, personal, personalised, personalise, personalisable.)

Lets say you created a design and published it on a coffee mug. Then some months later you decide you want to put that same design on a phone case but now youcan'tfind the design on your computer. You can now republish that design from the mug to the phone case and to any other product you want.

There are two different ways to do it:

Use Transfer this Design Link

Open the product page with the old product where the design currently lives. Scroll down to the area called About This Design and youll see a link for Transfer this design to another product. That link will take you to a page of blank products. From there, just click on the product you want to move the design to.

If you need to tweak the placement or size of the design, go to Click to customize further and you can modify it within the design tool.

Cut and Paste

To use this method, open the product page where the design currently lives. Next, click on the 'Customize' button. When the design is opened and highlighted within the design tool, click 'Ctrl' and 'C.' Next, open a second tab within the browser and go to zazzle.com again, making certain that you continue to be signed in to your Zazzle account. Find a blank product within the 'Create Your Own' section that you want to transfer the design to. Click 'Add Image' and then hit 'Ctrl' and 'V.' The design will then be pasted into the design area of that new product. You may need to resize the image, depending on how it fits within the new design area. Lastly, click 'Done' and you can go ahead and save that product or post that product for sale.

To transfer a design from a discontinued product, start by filtering and finding any discontinued items by going to your stores Products tab. Then, click on the Statistics arrow so that it opens up a push-down menu where you can sort using the Discontinued radio button.

While still on your stores product tab, go to Actions pull-down menu under the discontinued product and select Transfer this design. From there, you can choose from a variety of blank products to switch that design to.

If you need to tweak the placement or size of the design on the new product, click the Customize button to modify it within the design tool.

Please note the following:

Only one design can be transferred at a time.

In the case where a Product Option is discontinued, select Edit within the Actions pull-down menu. This will allow you to easily make changes to in-stock product options within the Product Merchandising tab.

When an entire Product Line is discontinued, no further edits can be made to the product. The only options available are to transfer the design to an available product or delete the product.

*How is Discontinued defined?

There are two different ways something can be discontinued:

(1) A product line can be discontinued which means that a certain product made by a particular manufacturer has been removed from the Zazzle marketplace (e.g. Product Line: OtterBox Defender Series for iPhone 5).

(2) A product option can be discontinued; this means that a variation of a product is no longer available within the larger product line (e.g. Product Option: Color Fuchsia is no longer available with the Product Line Pexagon Water Bottle, Size 24 ounce). When either a product line or a product option is discontinued, it is hidden within the marketplace.

ZAZZLES DEPARTMENT TREE

In September 2018, we released our new department tree, which categorizes where all the products live on our site. Understanding the layout of the new department tree will help you understand where best to publish your products. When Zazzle first launched, we had just a handful of staple products that customers could personalize t-shirts, mugs, etc. Weve grown substantially since then and now have millions of products in our marketplace. By reimagining our department tree, weve made it faster and easier for customers to surface the products that they are specifically looking for.

Whats really key here for you designers to understand is that this new department treeisn'tabout the product youre designing on, but instead on the intent youre designing for. Before, when someone searched for Invitations, it took them to a large mass of all the invitation types possible. Now, one can find all wedding invites in its own vertical, while birthday invites, baby invites, and graduation invites all have their own separate categories.

In addition to those individual departments, weve added a bunch of filters to better help customers find exactly whatthey'relooking for more quickly. So in the case of invitations, a person can also filter by price, orientation, shape, size, etc.

Under the old tree, if Baby Clothes was typed into Zazzles search, it pulled up baby clothes, along with baby blankets, burp cloths and pacifiers, all heaped together. Now, youll see that weve refined the search so that baby clothes is its own department and then they get further parsed out into more specific categories -- baby boy clothes, baby girl clothes, baby bodysuits and baby tops and t-shirts.

As another example, if a person searched in the old tree for the word unicorn on Zazzle, theyd pull up the myriad of unicorns we have on the site. Now we cordon our unicorn products into separate departments like Invitations & Stationery, Crafts & Party Supplies, Home Furnishings & Accessories and Accessories.

POST FOR SALE PROCESS

When posting a product for sale, you can be much more specific about where you want your products to live.

After you type in the Title of your product, click your cursor outside of the text box and youll see that therell be department suggestions for you based on the keywords you used in your title. The suggested departments should align with the keywords, if they were appropriate, in your title.

If youdon'tfeel the right department is being suggested for your product, click on Browse all departments. Please look carefully at the suggested list before picking from the entire department tree youll save yourself a lot of time.

This will bring up other departments that will help you hone in on the most appropriate category for your product.

Remember to be thoughtful of the words you use in your title or in the category you specifically pick for your product to live. By not being specific or accurate on what intent your product is to be used for, it may impact your product being found in search.

What is the 'Design Themes' tool?

Zazzle's 'Design Themes' makes it much easier for your customers to find the perfect color of one of your designs! 'Design Themes' leverages the power of your top-selling designs to give your customers more variety, while also tidying up the marketplace of duplicate content.

Products (of the same product type) featuring the same design but with multiple colorways, will now be grouped together automatically, making it easier for your customers to decide on the perfect color without ever having to leave the product page.

For instance, if a customer searches for your pastel polka dot save-the-date card,' your top result will feature every color variation of the design allowing your customers to decide on a color from one product page. Gone are the days of scrolling through search results pages to find the perfect color.

As you can see below, some of the product tiles include the Design Themes color circles enabled, underneath the image view:

The product page also features a module that allows your customers to toggle between the available colors:

Have a design that you think should be grouped?

Our algorithms are very accurate when it comes to identifying which products should be grouped together, but there may be times that it might not pick up some of the more subtle nuances in similarity. For those times, we have enabled the ability for Designers to manually request their products be grouped together. Here's how:

Enter the 'Products' tab located in your store's dashboard.

Select all the products that you would like grouped together by checking the checkbox next to the product title; be sure to double-check to see that all the products selected are the same product type.

Once all the products you wish to group have been selected, click the 'ACTIONS' dropdown from any of the selected products.

Select the 'Group Products' option.

And that's it! Your grouping request will signal our algorithms to review the products you've selected within the next 24hrs.

However, you should note that our algorithms may require a manual review from someone on our team if it deems that your selected products are not similar enough. If that's the case, your grouping request will take longer than the 24hr window, depending on the volume of requests we receive.

Here are some helpful tips to follow when creating 'Design Themes' product grouping:

DO

DON'T

DO focus solely on showcasing different color variations of a design

DON'T reposition or resize text or images

DO use a similar length of text when replacing template text

DON'T add new images or remove existing images

DO use our updated selection of fonts vs. uploading images with fonts in them

DON'T add or edit text (unless it is template text and isn't the only difference between PIDs)

DO use the same product type when creating your color variations

DON'T change the font styles

DON'T use images with rasterized text

DON'T add / delete / rename template keys

DON'T change textures/ patterns/ objects/ cropping that would significantly change the design

NOTE: Although we typically encourage Designers to NOT repeat the same title & tags between their products, when grouping products for Design Themes, we recommend keeping your title, description and tags very similar and only change or add keywords that reflect the colorway variations between designs.

* It may take up to 24hrs for the groupings to take effect.** Groupings are only enabled between the same product type; similar designs between different product types will NOT be grouped together.

What is Zazzle Create?

Zazzle Create is a new offering in the Designer ecosystem that allows you to bring your Digital Content to life. There are three types of Digital Content available in Zazzle Create Digital Designs, Images and Elements.

How does Zazzle define Digital Designs?

Digital Designs are the composited designs and associated metadata that are published by Designers in the Post for Download workflow. Essentially, they are the digital equivalent of the designs you create and then add to physical products in the Zazzle Marketplace. Digital Designs also include the templates thatcan'tbe produced on physical products, like desktop wallpapers, digital invitations, etc.

How does Zazzle define Images?

Images are Digital Content thataren'tassociated with any product. These are standalone images that consist of photography or composited designs created in Adobe Illustrator or PhotoShop and allow Zazzle users the flexibility to use them in both the digital realm, as well as on physical products, without restrictions.

How does Zazzle define Elements?

Elements are simple creative assets (e.g. shapes, text, lines, icons, simple vector art, background patterns, etc.) that can be used in the digital realm as well as on physical products without restrictions.

How do Designers get attribution for Digital Content (aka Digital Designs, Images and Elements)?

When a User selects any of your Digital Content, your attribution will appear in the design tool. Users can click to learn more about you, as well as see your store and products. They can even message you directly to ask questions and inquire about additional customizations before purchasing.

How much does Digital Content cost?

Digital Content is free of charge for digital downloads.

If Digital Content is free, do Designers still earn a royalty for their work?

Designersdon'tearn a royalty when their Digital Content is downloaded but they do earn royalties when their Digital Contest is added to physical products and purchased.

Allowing customers to mix and match your content in this big creative sandbox is going to be a huge draw for people to get exactly the designs they want. We believe, as Create begins to catch on, that this is going to give you designers a lot more visibility in the marketplace, while enabling your secondary content more ways of being used in multiple creations.

Is the royalty rate the same for Digital Content on physical products the same as my other designs in the Zazzle Marketplace? If a customer purchases a physical product on which they added secondary content, then the designer(s) of that secondary content will share in the royalty. To learn more about royalties and secondary content, please go to the following link.

Is Digital Content held to the same content standards as in the physical Zazzle Marketplace? Yes, it is. Please read our User Agreement for a full description of our acceptable content guidelines.

A product just sold where I contributed secondary content but I ended up with a $0.00 royalty. Why is that? While wanting to get the floodgates open on your Images and Elements as quickly as possible, were still working out one kink that we want you to be aware of. In certain circumstances where the value of the item price is sufficiently low, in combination with the carve-out percentage, the currently rounding logic may result in an earnings displayed $0. We are in the process of optimizing our rounding logic, but we are tabulating those sales outside of the norm until this is corrected and will be issuing manual payments in the meantime.

Royalties

Zazzle has Standard Royalty Rates and Maximum Royalty Rates percentages for every Marketplace Product type offered. Designers of Content for Marketplace Products (Marketplace Content) may set their Royalty rate to be any number in between the Standard Royalty Rate and the Maximum Royalty Rate:

Zazzles current Standard Royalty Rate for physical Products: five percent (5%).

Zazzles current Maximum Royalty Rate for most physical Products:* ninety-nine percent (99%).

* Except Zazzle Heart Products and Value Phone cases, for which the Maximum Royalty Rate is five percent (5%).

Secondary Content: Secondary Content can be either (i) digital Content without a Product association (e.g., photography, composited illustrations created in Adobe Illustrator or Photoshop) (Images), or (ii) simple forms of Content provided for User convenience (e.g., Text Pairings, Decorated Text, Shapes, Lines, Icons, Stickers, Simple Vector Art, Background Images, or Background Patterns (as those terms are used on the Site) (Elements). If a User purchases a physical Product on which theyve incorporated Secondary Content into your Marketplace Content, then the Designer(s) of the Secondary Content shall share in the Royalty, which shall be based on Your Royalty Rate, as follows:

Marketplace Content + Images: The Designer of the Marketplace Content receives seventy-five percent (75%) of the Royalty, and all Designer(s) of Image(s) equally split a pool of the remaining twenty-five percent (25%) of the Royalty.

Marketplace Content + Elements: The Designer of the Marketplace Content receives fifty (50) times more of the Royalty than the Designer(s) of each of the Elements, but Designers(s) of Element(s) may collectively receive no more than ten percent (10%) of the Royalty of a physical Product.

Marketplace Content + Images + Elements: The Designer of the Marketplace Content shall receive no less than seventy-five percent (75%) of the Royalty, so if there are both Images and Elements used in a physical Product, the remaining twenty-five percent (25%) of the Royalty will be split at a 25:1 ratio between the Designers of the Images and Elements until the ten percent (10%) Elements upper threshold is met.

Every transaction is subject to rounding.

User-uploaded images, elements and/or other Content do not impact the royalty calculation:

Examples:

Referral Fees

Referral Fee Table: Zazzle pays a referral percentage per Product type as well:

Zazzle may change its various rates from time-to-time, and this page will be updated to reflect such changes.

Zazzle does not make referral payments on intra-state sales (as designated by shipping address on customer order) to associates who reside in the states listed below. This list is subject to change and may be revised from time to time:

Missouri

If your payment address with Zazzle is in the above state, then you will not receive referral payments for any sales within your state. For example, if your payment address is in Missouri, and you refer a sale with a shipping address that is also in Missouri, then you will not receive a referral payment.

Referral payments for sales that ship to addresses outside your state are not affected.